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6
N900 Wireless Dual Band Gigabit Router WNDR4500
Chapter 10
Troubleshooting
Quick Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Sequence to Restart Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Check Ethernet Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Troubleshooting with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Power/Test LED Is Off or Blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Power/Test LED Stays Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
LEDs Never Turn Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Internet or Ethernet Port LEDs Are Off. . . . . . . . . . . . . . . . . . . . . . . . .107
Wireless LEDs Are Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
The Push 'N' Connect (WPS) Button Blinks Amber . . . . . . . . . . . . . . .107
Cannot Log In to the Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Troubleshooting PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Troubleshooting Internet Browsing. . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Wireless Connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Wireless Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Restore the Factory Settings and Password . . . . . . . . . . . . . . . . . . . . . .111
Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . .112
Test the LAN Path to Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Test the Path from Your Computer to a Remote Device . . . . . . . . . . .113
Appendix A
Supplemental Information
Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Appendix B
Notification of Compliance
Index
Page 7 / 126
7
1
1.
Hardware Setup
Getting to know your router
The N900 Wireless Dual Band Gigabit Router WNDR4500 provides you with an easy and secure
way to set up a wireless home network with fast access to the Internet over a high-speed digital
subscriber line (DSL). It is compatible with all major DSL Internet service providers, lets you
block unsafe Internet content and applications, and protects the devices (PCs, gaming consoles,
and so on) that you connect to your home network.
If you have not already set up your new router using the installation guide that comes in the box,
this chapter walks you through the hardware setup.
Chapter 3, Genie Basic Settings
,
explains
how to set up your Internet connection.
This chapter contains the following sections:
•
Unpack Your Router
•
Position Your Router
•
Hardware Features
For information about ReadySHARE features in your product, see
Chapter 5, USB Storage
, and
www.netgear.com/readyshare
.
For more information about the topics covered in this manual, visit the Support website at
.
Page 8 / 126
Hardware Setup
8
N900 Wireless Dual Band Gigabit Router WNDR4500
Unpack Your Router
Open the box and remove the router, cables, and installation guide.
Figure 1. Check the package contents
Your box should contain the following items:
•
N900 Wireless Dual Band Gigabit Router WNDR4500
•
AC power adapter (plug varies by region)
•
Category 5 (Cat 5) Ethernet cable
•
Installation guide with cabling and router setup instructions
If any parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the
carton and original packing materials, in case you need to return the product for repair.
Position Your Router
The router lets you access your network from virtually anywhere within the operating range of
your wireless network. However, the operating distance or range of your wireless connection
can vary significantly depending on the physical placement of your router. For example, the
thickness and number of walls the wireless signal passes through can limit the range. For
best results, place your router:
•
Near the center of the area where your computers and other devices operate, and
preferably within line of sight to your wireless devices.
•
So it is accessible to an AC power outlet and near Ethernet cables for wired computers.
Page 9 / 126
Hardware Setup
9
N900 Wireless Dual Band Gigabit Router WNDR4500
•
In an elevated location such as a high shelf, keeping the number of walls and ceilings
between the router and your other devices to a minimum.
•
Away from electrical devices that are potential sources of interference, such as ceiling
fans, home security systems, microwaves, PCs, or the base of a cordless phone or 2.4
GHz cordless phone.
•
Away from any large metal surfaces, such as a solid metal door or aluminum studs. Large
expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and
concrete can also affect your wireless signal.
When you use multiple access points, it is better if adjacent access points use different radio
frequency channels to reduce interference. The recommended channel spacing between
adjacent access points is 5 channels (for example, use Channels 1 and 6, or 6 and 11).
Hardware Features
Before you cable your router, take a moment to become familiar with the label and the front
and back panels. Pay particular attention to the LEDs on the front panel.
Front Panel
The router front panel has the status LEDs and icons shown in the following figure.
WPS button and LED
Wireless On/Off button
Power
Internet
2.4 wireless network
5 GHz wireless network
Etherent LAN ports 1–4
USB port 1
USB port 2
Router stand (attached)
Figure 2. Router, front view
Page 10 / 126
Table 1.
Front panel LED descriptions
LED
Description
Power/Test
•
Solid amber
. The unit is starting up after being powered on.
•
Solid green
. The power is on, and the router is ready.
•
Blinking amber
. A firmware update is in progress.
•
Blinking green
. The firmware is corrupt.
•
Off
. Power is not supplied to the router.
Internet
•
Solid amber
. The IP address has not been acquired.
•
Solid green
. An IP address has been received; ready to transmit data.
•
Off
. No Ethernet cable is connected between the router and the modem.
2.4 GHz
•
Solid blue
. The wireless radio is operating.
•
Off
. The wireless radio is off.
5 GHz
•
Solid blue
. The wireless radio is operating.
•
Off
. The wireless radio is off.
LAN ports
1–4
•
Solid green
. The LAN port has detected a 1,000 Mpbs link with an attached device.
•
Solid amber
. The LAN port has detected a 10/100 Mbps link with an attached device.
•
Off
. No link is detected on this port.
USB
(2 LEDs)
•
Solid
. The USB device had been accepted by the router and is ready to be used.
•
Blinking
. The USB device is in use.
•
Off
. No USB device is connected, or the Safely Remove Hardware button has been clicked
and it is now safe to remove the attached USB device.
Hardware Setup
10
N900 Wireless Dual Band Gigabit Router WNDR4500
The WLAN and WPS buttons toggle the WLAN and WPS functions on and off.
•
WLAN On/Off button
. Pressing and holding the wireless LAN button for 2 seconds
turns the 2.4 GHz and 5 GHz wireless radios on and off. If the 2.4 GHz and 5 GHz LEDs
are lit, then the wireless radio is on. If these LEDs are off, then the wireless radios are
turned off and you cannot connect wirelessly to the router.
•
WPS button
. You can use this button to use WPS to add a wireless device or
computer to your wireless network. The LED below the WPS button blinks green when
the router is trying to add the wireless device or computer. The LED stays solid green
when wireless security is enabled in the router.

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