19216811.liveTroubleshooting
106
N600 Wireless Dual Band Gigabit Router WNDR3700v4
•
You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no
longer need to run that software after installing your router. You might need to go to
Internet Explorer and select
Tools > Internet Options
, click the
Connections
tab, and
select
Never dial a connection
.
Changes Not Saved
If the router does not save the changes you make in the router interface, check the following:
•
When entering configuration settings, always click the
Apply
button before moving to
another screen or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the web browser. The changes might have
occurred, but the old settings might be in the web browser’s cache.
Incorrect Date or Time
Select
Security > Schedule
to display the current date and time. The router uses the
Network Time Protocol (NTP) to obtain the current time from one of several network time
servers on the Internet. Each entry in the log is stamped with the date and time of day.
Problems with the date and time function can include the following:
•
Date shown is January 1, 2000. The router has not yet reached a network time server.
Check that your Internet access is configured correctly. If you have just finished setting up
the router, wait at least 5 minutes, and check the date and time again.
•
Time is off by one hour. The router does not automatically sense daylight savings time. In
the Schedule screen, select the
Automatically adjust for daylight savings time
check
box.
Wireless Connectivity
If you are having trouble connecting wirelessly to the router, try to isolate the problem.
•
Does the wireless device or computer that you are using find your wireless network?
If not, check the 2.4 GHz and 5 GHz LEDs on the front of the router. They should be lit. If
they are not, you can press the Wireless button on the front of the router to turn the
routers wireless radios back on.
If you disabled the router’s SSID broadcast, then your wireless network is hidden and
does not show up in your wireless client’s scanning list. (By default, SSID broadcast is
enabled.)
•
If your wireless device finds the network but you cannot join the network, check to make
sure that your wireless device is compatible with the network that you selected (2.4 GHz
or 5 GHz).