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Reference Manual for the 54 Mbps Wall-Plugged Wireless Range Extender WGX102
8-6
Troubleshooting
202-10042-02 v1.1
—
Verify that the wireless client can detect the WGX102 using the Networks tab, Scan
feature available on NETGEAR card’s Wireless Assistant interface.
•
Wrong network configuration
—
Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your computer or workstation.
—
Verify that the IP address for your WGX102 and your workstation are correct and that
the addresses are on the same subnet.
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device. From the Windows run menu, type:
PING -n 10
<
IP address
>
where <
IP address
> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
—
Check that your computer has the IP address of your WGX102 listed as the default
gateway. If the IP configuration of your computer is assigned by DHCP, this information is
not visible in your computer’s Network Control Panel. Verify that the IP address of the
WGX102 is listed as the default gateway as described in
“Install or Verify Windows
Networking Components” on page C-10
.
—
Check to see that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
—
Check that your cable or DSL modem is connected and functioning.
—
If your ISP assigned a host name to your computer, enter that host name as the Account
Name in the Basic Settings menu.
—
Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by only allowing traffic from the MAC address of
your broadband modem, but some ISPs additionally restrict access to the MAC address of
a single computer connected to that modem. If this is the case, you must configure your
WGX102 to “clone” or “spoof” the MAC address from the authorized computer.
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Page 117 / 169
Reference Manual for the 54 Mbps Wall-Plugged Wireless Range Extender WGX102
Troubleshooting
8-7
202-10042-02 v1.1
Restoring the Default WGX102 Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
wireless range extender’s administration password to
password
and the IP address to
192.168.0.101
. You can erase the current configuration and restore factory defaults in two ways:
•
Use the Erase function of the wireless range extender (see
“Erasing the Configuration” on
page 6-10
).
•
Use the default reset button on the bottom of the WGX102. Use this method for cases when
the administration password or IP address is not known.
To restore the factory default configuration settings without knowing the administration password
or IP address, you must use the default reset button on the bottom panel of the WGX102.
1.
Plug in the WGX102 upside down, so the bottom is facing up.
2.
A small hole (reset) is visible on the bottom of the device.
3.
Use a paper clip to press and hold the reset for at least 15 seconds.
4.
Release the reset button.
If the wireless range extender fails to restart or the power light continues to blink, the unit may
be defective. If the error persists, you might have a hardware problem and should contact
technical support.
Problems with Router Mode Only Date and Time
The E-Mail menu in the Content Filtering section displays the current date and time of day. The
Wireless Range Extender uses the Network Time Protocol (NTP) to obtain the current time from
one of several Network Time Servers on the Internet. Each entry in the log is stamped with the date
and time of day. Problems with the date and time function can include:
•
Date shown is January 1, 2000. Cause: The wireless range extender has not yet successfully
reached a Network Time Server. Check that your Internet access settings are configured
correctly. If you have just completed configuring the WGX102, wait at least five minutes and
check the date and time again.
•
Time is off by one hour. Cause: The WGX102 does not automatically sense Daylight Savings
Time. In the E-mail menu, select or clear the Adjust for Daylight Savings Time check box.
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Page 118 / 169
Reference Manual for the 54 Mbps Wall-Plugged Wireless Range Extender WGX102
8-8
Troubleshooting
202-10042-02 v1.1
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Page 119 / 169
Technical Specifications
A-1
202-10042-02 v1.1
Appendix A
Technical Specifications
This appendix provides technical specifications for the 54 Mbps Wall-Plugged Wireless Range
Extender WGX102.
WGX102 Network Protocol and Standards Compatibility
Data and Routing Protocols:
TCP/IP, RIP-1, RIP-2, DHCP
PPP over Ethernet (PPPoE)
Power Requirements
North America:
120V, 60 Hz, input
United Kingdom, Australia:
240V, 50 Hz, input
Europe:
230V, 50 Hz, input
Physical Specifications
Dimensions:
28 x 175 x 119 mm
(1.1 x 6.89 x 4.68 in.)
Weight:
0.3 kg
(0.66 lb)
Environmental Specifications
Operating temperature:
0
°
to 40
°
C
(32º to 104º F)
Operating humidity:
90% maximum relative humidity, noncondensing
Electromagnetic Emissions
Meets requirements of:
FCC Part 15 Class B
EN 55 022 (CISPR 22), Class B
Interface Specifications
WLAN
IEEE 802.11b/g
WAN/LAN
HomePlug 1.0
Wireless
Radio Data Rates
1, 2, 5.5, 6, 9, 12, 18, 24, 36, 48, and 54 Mbps
Auto Rate Sensing
Frequency
2.4-2.5Ghz
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Page 120 / 169
Reference Manual for the 54 Mbps Wall-Plugged Wireless Range Extender WGX102
A-2
Technical Specifications
202-10042-02 v1.1
Data Encoding:
802.11b: Direct Sequence Spread Spectrum (DSSS)
802.11g: Orthogonal Frequency Division Multiplexing (OFDM)
Maximum Computers Per Wireless
Network:
Limited by the amount of wireless network traffic generated by each
node. Typically 20 nodes.
Operating Frequency Ranges:
2.412~2.462 GHz (US) 2.457~2.462 GHz (Spain)
2.457~2.472 GHz (France) 2.412~2.472 GHz (Europe ETSI)
802.11 Security
40-bit (also called 64-bit) and 128-bit WEP and WPA-PSK
HomePlug
Frequency
4.3-20.9 Mhz
Data Encoding
HomePlug 1.0: Orthogonal Frequency Division Multiplexing
(OFDM), DQPSK, DBPSK, ROBO
HomePlug Security
DES (56-bit)
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