Wireless-G Router WGR614v9 Reference Manual

Using Network Monitoring Tools

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Enabling Remote Management Access

Using the Remote Management feature, you can allow a user on the Internet to configure, upgrade,

and check the status of your Wireless-G Router. From the main menu of the browser interface,

under Advanced, select

Remote Management

.

To configure your router for remote management:

1.

Select the

Turn Remote Management On

check box.

Figure 6-9

Note:

Be sure to change the router’s default configuration password to a very secure

password. The ideal password should contain no dictionary words from any

language, and should be a mixture of letters (both uppercase and lowercase),

numbers, and symbols. Your password can be up to 30 characters.

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2.

Under Allow Remote Access By, specify what external IP addresses will be allowed to access

the router’s remote management.

•

To allow access from any IP address on the Internet, select

Everyone

.

•

To allow access from a range of IP addresses on the Internet, select

IP Address Range

.

Enter a beginning and ending IP address to define the allowed range.

•

To allow access from a single IP address on the Internet, select

Only This Computer

.

Enter the IP address that will be allowed access.

3.

Specify the port number for accessing the management interface.

Normal Web browser access uses the standard HTTP service port 80. For greater security,

enter a custom port number for the remote management Web interface. Choose a number

between 1024 and 65535, but do not use the number of any common service port. The default

is 8080, which is a common alternate for HTTP.

4.

Click

Apply

to have your changes take effect.

Note:

For enhanced security, restrict access to as few external IP addresses

as practical.

Note:

When accessing your router from the Internet, type your router’s WAN IP address

into your browser’s address or location field, followed by a colon (:) and the

custom port number. For example, if your external address is 134.177.0.123 and

you use port number 8080, then enter

in your browser.

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Chapter 7

Troubleshooting

This chapter provides information about troubleshooting your Wireless-G Router Model

WGR614v9. After each problem description, instructions are provided to help you diagnose and

solve the problem. As a first step, please review the Quick Tips.

This chapter includes the following sections:

•

“Troubleshooting Quick Tips

”

•

“Troubleshooting Basic Functions” on page 7-3

•

“Troubleshooting the Web Configuration Interface” on page 7-4

•

“Troubleshooting the Internet Connection” on page 7-5

•

“Troubleshooting a Network Using the Ping Utility” on page 7-7

•

“Problems with Date and Time” on page 7-9

•

“Solving Wireless Connection Problems” on page 7-9

•

“Restoring the Default Configuration and Password” on page 7-13

Troubleshooting Quick Tips

This section describes tips for troubleshooting some common problems:

Be sure to restart your network in this sequence.

1.

Turn off

and

unplug the modem.

2.

Turn off the wireless router and computers.

3.

Plug in the modem and turn it on. Wait 2 minutes.

Tip:

NETGEAR provides helpful articles, documentation, and the latest software

updates at

.

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4.

Turn on the wireless router and wait 1 minute.

5.

Turn on the computers.

Make sure that the Ethernet cables are securely plugged in.

•

The Internet status light on the wireless router is on if the Ethernet cable connecting the

wireless router and the modem is plugged in securely and the modem and wireless router are

turned on.

•

For each powered-on computer connected to the wireless router by an Ethernet cable, the

corresponding numbered router LAN port light is on.

Make sure that the wireless settings in the computer and router match exactly.

•

For a wirelessly connected computer, the wireless network name (SSID) and WEP or WPA

security settings of the router and wireless computer must match exactly.

•

If you have enabled the wireless router to restrict wireless access by MAC address, you must

add the wireless computer’s MAC address to the router’s wireless card access list.

Make sure that the network settings of the computer are correct.

•

Wired and wirelessly connected computers

must

have network (IP) addresses on the same

network as the router. The simplest way to do this is to configure each computer to obtain an

IP address automatically using DHCP. Click the link to the online document

“Preparing Your

Network” in Appendix B

, or see the documentation that came with your computer

.

•

Some cable modem service providers require you to use the MAC address of the computer

initially registered on the account. Your wireless router can capture and use that MAC address,

as described in

“Configuring Your Internet Connection Using the Smart Setup Wizard” on

page 1-1

.

Check the Test light to verify correct router operation.

If the Test light does not turn off within 2 minutes after you turn the router on, reset the router

according to the instructions in

“Restoring the Default Configuration and Password” on page 7-13

.

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Troubleshooting Basic Functions

After you turn on power to the router, the following sequence of events should occur:

1.

When power is first applied, verify that the Power light

is on.

2.

After approximately 10 seconds, verify that:

a.

The Power light is solidly on.

b.

The Internet light is on.

c.

A numbered LAN port light is on for any local port that is connected to a computer. This

indicates that a link has been established to the connected device.

If any of the above conditions does not occur, see the appropriate following section.

The Power light is not on or is blinking.

If the Power and other lights are off when your router is turned on:

•

Make sure that the power cord is properly connected to your router and that the power adapter

is properly connected to a functioning power outlet.

•

Check that you are using the 12V DC 1A power adapter that NETGEAR supplied for this

product.

•

If the Power light blinks alternately green and amber every second, the router software is

corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a

problem with the firmware. For recovery instructions, contact Technical Support at

www.netgear.com/support

.

If the error persists, you have a hardware problem and should contact Technical Support at

www.netgear.com/support

.

The lights never turn off.

When the router is turned on, the lights turn on for about 10 seconds and then turn off. If all the

lights stay on, there is a fault within the router.

If all lights are still on 1 minute after power-up:

•

Cycle the power to see if the router recovers.

•

Clear the router’s configuration to factory defaults as explained in

“Restoring the Default

Configuration and Password” on page 7-13

.