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Reference Manual for the WG602 v2 54 Mbps Wireless Access Point
5-8
Advanced Configuration
M-10181-03
DTIM Interval
Specifies the Delivery Traffic Indication Message data beacon rate between 1 and 255.
Default: 1
Preamble Type
A long transmit preamble may provide a more reliable connection or slightly longer
range. A short transmit preamble gives better performance.
Default: Mix
Table 5-1.
Advanced Wireless Settings Fields
Field
Description
Page 57 / 122
Troubleshooting
6-1
M-10181-03
Chapter 6
Troubleshooting
This chapter provides information about troubleshooting your 54 Mbps Wireless Access Point
WG602 v2. After each problem description, instructions are given to help you diagnose and solve
the problem. For the common problems listed, go to the section indicated.
•
Is the WG602 v2 on?
•
Have I connected the wireless access point correctly?
Go to
“Installing the 54 Mbps Wireless Access Point WG602 v2” on page 3-4
.
•
I cannot remember the wireless access point’s configuration password.
Go to
“Changing the Administrator Password” on page 4-6
.
Troubleshooting
If you have trouble setting up your WG602 v2, check the tips below.
No lights are lit on the access point.
The access point has no power.
•
Make sure the power cord is connected to the access point and plugged in to a working power
outlet or power strip.
•
Make sure you are using the correct NETGEAR power adapter supplied with your access
point.
The Ethernet LAN light is not lit.
There is a hardware connection problem.
Note:
For up-to-date WG602 v2 installation details and troubleshooting guidance visit
www.netgear.com/support/main.asp
.
Page 58 / 122
Reference Manual for the WG602 v2 54 Mbps Wireless Access Point
6-2
Troubleshooting
M-10181-03
•
Make sure the cable connectors are securely plugged in at the access point and the network
device (hub, switch, or router).
•
Make sure the connected device is turned on.
•
Be sure the correct cable is used. Use a standard Category 5 Ethernet patch cable. If the
network device has Auto Uplink™ (MDI/MDIX) ports, you may use a cross-over cable. See
the Reference Manual for a full explanation of cable types.
The Wireless LAN activity light is not lit.
The access point’s antenna is not working.
•
If the Wireless LAN activity light stays off, disconnect the adapter from its power source and
then plug it in again.
•
Make sure the antenna is tightly connected to the WG602 v2.
•
Contact NETGEAR if the Wireless LAN light remains off.
I cannot configure the wireless access point from a browser.
Check these items:
•
The WG602 v2 is properly installed, LAN connections are OK, and it is powered on. Check
that the LAN port LED is amber or green to verify that the Ethernet connection is OK.
•
If you are using the NetBIOS name of the WG602 v2 to connect, ensure that your PC and the
WG602 v2 are on the same network segment or that there is a WINS server on your network.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address in the range of
the WG602 v2. The WG602 v2 default IP Address is 192.168.0.227 and the default Subnet
Mask is 255.255.255.0. If you are not sure about these settings, follow the instructions for
“Installing the 54 Mbps Wireless Access Point WG602 v2” on page 3-4
.
I cannot access the Internet or the LAN with a wireless capable
computer.
There is a configuration problem. Check these items:
•
You may not have restarted the computer with the wireless adapter to have TCP/IP changes
take effect. Restart the computer.
Page 59 / 122
Reference Manual for the WG602 v2 54 Mbps Wireless Access Point
Troubleshooting
6-3
M-10181-03
•
The computer with the wireless adapter may not have the correct TCP/IP settings to
communicate with the network. Restart the computer and check that TCP/IP is set up properly
for that network. The usual setting for Windows Network Properties
is “Obtain an IP address
automatically.”
•
The access point’s default values may not work with your network. Check the access point
default configuration against the configuration of other devices in your network.
•
For full instructions on changing the access point’s default values, see the Reference Manual
on the
Resource CD for the 54 Mbps Wireless Access Point WG602 v2 (SW-10033-03)
.
When I enter a URL or IP address I get a timeout error.
A number of things could be causing this. Try the following troubleshooting steps:
•
Check whether other PCs work. If they do, ensure that your PCs TCP/IP settings are correct. If
using a Fixed (Static) IP Address, check the Subnet Mask, Default Gateway, DNS, and IP
Addresses.
•
If the PCs are configured correctly, but still not working, ensure that the WG602 v2 is
connected and turned on. Connect to it and check its settings. If you cannot connect to it, check
the LAN and power connections.
•
If the WG602 v2 is configured correctly, check your Internet connection (DSL/Cable modem
etc.) to make sure that it is working correctly.
Using the Reset Button to Restore Factory Default Settings
The Reset button (see
“WG602 v2 Wireless Access Point Rear Panel” on page 2-6
) has two
functions:
•
Reboot.
When pressed and released quickly, the WG602 v2 will reboot (restart).
•
Reset to Factory Defaults.
This button can also be used to clear ALL data and restore ALL
settings to the factory default values.
To clear all data and restore the factory default values:
1.
Use something with a small point, such as a pen, to press the Reset button in for at least 10
seconds.
2.
Release the Reset button.
The factory default configuration has now been restored, and the WG602 v2 is ready for use.
Page 60 / 122
Reference Manual for the WG602 v2 54 Mbps Wireless Access Point
6-4
Troubleshooting
M-10181-03

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