NETGEAR Router Setup Manual

Doing Basic Router Housekeeping

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August 2004

To restore your settings from a saved configuration file, enter the full path to the file on your PC or

click the Browse button to browse to the file. When you have located it, click the Restore button to

send the file to the router. The router will then reboot automatically.

Warning

: Do not interrupt the reboot process.

Erasing the Configuration

It is sometimes desirable to restore the router to original default settings. This can be done by using

the Erase function, which will restore all factory settings. After an erase, the router's password will

be

password

, the LAN IP address will be 192.168.0.1, and the router's DHCP client will be

enabled.

To erase the configuration, click the Erase button.

To restore the factory default configuration settings without knowing the login password or IP

address, you must use the Default Reset button on the rear panel of the router. See

“Restoring the

Default Configuration and Password” on page 6-7

.

Upgrading the Router Software

The routing software of the router is stored in FLASH memory, and can be upgraded as new

software is released by NETGEAR. Upgrade files can be downloaded from the NETGEAR Web

site. If the upgrade file is compressed (.ZIP file), you must first extract the file before sending it to

the router. The upgrade file can be sent to the router using your browser.

Note:

The Web browser used to upload new firmware into the router must support HTTP uploads.

NETGEAR recommends using Microsoft Internet Explorer or Netscape Navigator 3.0 or above.

From the Main Menu of the browser interface, under the Maintenance heading, select the Router

Upgrade link display the menu shown below.

Note:

Before upgrading the router software, use the router backup utility to save your

configuration settings. Any router upgrade will revert the router settings back to the

factory defaults. After completing the upgrade, you can restore your settings from the

backup.

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Doing Basic Router Housekeeping

August 2004

Figure 5-3:

Router Upgrade menu

To upload new firmware:

1.

Download and unzip the new software file from NETGEAR.

2.

In the Router Upgrade menu, click the Browse button and browse to the location of the

upgrade file

3.

Click Upload.

Note:

When uploading software to the router, it is important not to interrupt the Web browser

by closing the window, clicking a link, or loading a new page. If the browser is interrupted, it

may corrupt the software. When the upload is complete, your router will automatically restart.

The upgrade process will typically take about one minute.

In some cases, you may need to reconfigure the router after upgrading.

Troubleshooting Common Problems

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August 2004

Chapter 6

Troubleshooting Common Problems

This chapter gives information about troubleshooting your Router. After each problem description,

instructions are provided to help you diagnose and solve the problem.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.

When power is first applied, verify that the Power light

is on.

2.

After approximately 10 seconds, verify that:

a.

The power light is solid green.

b.

The LAN port lights are lit for any local ports that are connected.

c.

The Internet port light is lit.

If a port’s light is lit, a link has been established to the connected device. If a LAN port is

connected to a 100 Mbps device, verify that the port’s light is green. If the port is 10 Mbps, the

light will be amber.

If any of these conditions does not occur, refer to the appropriate following section.

Power Light Not On

If the Power and other lights are off when your router is turned on:

•

Make sure that the power cord is properly connected to your router and that the power supply

adapter is properly connected to a functioning power outlet.

•

Check that you are using the

5 V DC @ 1 A output, 20W maximum

power adapter supplied by

NETGEAR for this product.

If the error persists, you have a hardware problem and should contact technical support.

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Troubleshooting Common Problems

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Lights Never Turn Off

When the router is turned on, the lights turns on for about 10 seconds and then turn off. If all the

lights stay on, there is a fault within the router.

If all lights are still on one minute after power up:

•

Cycle the power to see if the router recovers.

•

Clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.0.1. This procedure is explained in

“Restoring the Default Configuration and

Password” on page 6-7

.

If the error persists, you might have a hardware problem and should contact technical support.

LAN or Internet (WAN) Port Lights Not On

If either the LAN lights or Internet light do not light when the Ethernet connection is made, check

the following:

•

Make sure that the Ethernet cable connections are secure at the router and at the hub or

workstation.

•

Make sure that power is turned on to the connected hub or workstation.

•

Be sure you are using the correct cable:

—

When connecting the router’s Internet port to a cable or DSL modem, use the cable that

was supplied with the cable or DSL modem. This cable could be a standard

straight-through Ethernet cable or an Ethernet crossover cable.

Troubleshooting the Web Configuration Interface

If you are unable to access the router’s Web Configuration interface from a computer on your local

network, check the following:

•

Check the Ethernet connection between the computer and the router as described in the

previous section.

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Troubleshooting Common Problems

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August 2004

•

Make sure your computer’s IP address is on the same subnet as the router. If you are using the

default addressing schemes, your computer’s address should be in the range of 192.168.0.2 to

192.168.0.254. Refer to

“Verifying TCP/IP Properties” on page C-8

or

“Verifying TCP/IP

Properties for Macintosh Computers” on page C-19

to find your computer’s IP address.

Follow the instructions in

Appendix C

to configure your computer.

Note:

If your computer’s IP address is shown as 169.254.x.x, the computer is not configured

correctly for your network. Recent versions of Windows and MacOS will generate and assign

a 169.254.x.x IP address if the computer cannot reach a DHCP server. These auto-generated

addresses are in the range of 169.254.x.x. If your IP address is in this range, check the

connection from the computer to the router and reboot your computer.

•

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet

Explorer, click Refresh to be sure the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure you are using the correct login information. The URL for the router is

http://www.routerlogin.net or http://www.routerlogin.com. The factory default login name is

admin

and the password is

password,

both in lower case letters. Make sure that CAPS LOCK

is off when entering this information.

If the router does not save changes you have made in the Web Configuration Interface, check the

following:

•

When entering configuration settings, be sure to click the APPLY button before moving to

another menu or tab, or your changes are lost.

•

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but

the Web browser may be caching the old configuration.

Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should first determine whether the router is able

to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your

router must request an IP address from the ISP. You can determine whether the request was

successful using the Web Configuration Manager.

To check the WAN IP address:

1.

Launch your browser and select an external site such as www.netgear.com

2.

Access the Main Menu of the router’s configuration at

.