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11
Step 4
Windows will show its progress as it
connects to your wireless network.
If it fails to connect, you may have
mistyped the Passphrase (remember
this Passphrase is case sensitive).
Once you’ve successfully connected,
you can close the
Wireless Network
Connection
window. Your computer
is now connected to your Super Hub
wirelessly.
Now you’ve completed this
section, go to page 14 to
activate your Virgin Broadband.
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12
Step 1
From the
Apple
menu choose
System
Preferences,
and then click
Network
.
Step 2
Select
AirPort
in the list of network
connection services on the left and
make sure that AirPort is
turned on
.
Step 3
From the
Network Name
drop down
list, select the
SSID
(wireless network
name) of your wireless network (your
SSID
can be found on the label on the
back of your Super Hub and will be
something like ‘virginmedia1234567’).
Step 4
In the
Password
field, you will need
to enter the password (Passphrase)
for your wireless network and click
OK
(your Passphrase can be found
on the label on the back of your
Super Hub).
If your Mac fails to connect, you may
have mistyped the password (remember
this password is case sensitive).
Step 5
Once you’ve successfully connected,
you can close the
Network
window.
Your Mac is now connected to your
Super Hub wirelessly.
Now you’ve completed this
section, go to page 14 to
activate your Virgin Broadband.
MAC OSX SET UP
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13
WIRED CONNECTION
Laptop
Cable
wall socket
Power
socket
Ethernet cable
(wired connection only)
Super Hub
Ethernet port
First make sure your computer is
switched off. Switch on the Super Hub
and the large button on the front of
the unit should flash. When the large
button is a static blue colour, switch on
your computer.
Take the Ethernet cable and connect
one end to one of the LAN ports on the
Super Hub. Connect the other end to
your computer’s Ethernet port.
Now you’ve completed this
section, go to page 14 to
activate your Virgin Broadband.
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14
Step 1
Click on your internet browser,
for example
Internet Explorer
,
Safari
or
Firefox
.
Step 2
Type
activation.virginmedia.com
into
your browser address bar – you should
see the web page below.
Step 3
Simply follow the instructions on your
screen to complete your set-up. This
process takes around 20-30 minutes.
During this process you’ll set up your
email address, take a few seconds to
read the next page as this will help get
things sorted.
And that’s it! When you’ve completed
all the steps, you’ll be ready to start
surfing the web. You’ll know you’ve
finished, when you see this screen
welcoming you to Virgin Media.
ACTIVATING
YOUR BROADBAND
READY, STEADY, GO!
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15
During set-up you will create your
email account. The password you
need to create when setting up your
email doubles as your online account
management password, so it’s a
good idea to write it down and keep
it somewhere safe.
As part of this process, you’ll also
create a ‘secret question’ which will
allow you to reset your password if
you need to change it at a later date.
How to select a password
• Your password must be between
6 and 10 characters long.
• The first character must be a letter.
• It must include numbers as well
as letters.
• The password is case sensitive.
That means it can have both upper
and lower case characters, so ‘a’
is different to ‘A’.
• To improve security, you should
ideally add 3 numbers to the end
of your password.
Examples of how to
set your password
Base it on your mother’s maiden name:
Smith123
Base it on your pet’s name:
fluFFy246
Base it on your favourite place:
Beach729
Virgin Media Mail
We recommend you check your
Virgin Media emails regularly – that’s
because we’ll use your email address
to send you important information
about your account.
You can check your emails from any
computer, wherever you are, anywhere
in the world!. Just visit
virginmedia.com
t
o learn more about Virgin Media Mail
go to
virginmedia.com/help/email
Got a question?
Go to page 19
PASSWORDS
AND EMAILS
A FEW THINGS TO NOTE
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