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During set-up you will create your
email account. The password you
need to create when setting up your
email doubles as your online account
management password, so it’s a
good idea to write it down and keep
it somewhere safe.
As part of this process, you’ll also
create a ‘secret question’ which will
allow you to reset your password if
you need to change it at a later date.
How to select a password
• Your password must be between
6 and 10 characters long.
• The first character must be a letter.
• It must include numbers as well
as letters.
• The password is case sensitive.
That means it can have both upper
and lower case characters, so ‘a’
is different to ‘A’.
• To improve security, you should
ideally add 3 numbers to the end
of your password.
Examples of how to
set your password
Base it on your mother’s maiden name:
Smith123
Base it on your pet’s name:
fluFFy246
Base it on your favourite place:
Beach729
Virgin Media Mail
We recommend you check your
Virgin Media emails regularly – that’s
because we’ll use your email address
to send you important information
about your account.
You can check your emails from any
computer, wherever you are, anywhere
in the world!. Just visit
virginmedia.com
t
o learn more about Virgin Media Mail
go to
virginmedia.com/help/email
Got a question?
Go to page 19
PASSWORDS
AND EMAILS
A FEW THINGS TO NOTE
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