Reference Manual for the Broadband Voice Adapter TA612V

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Advanced Configuration

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This loads the new software in the router and causes the router to restart.

Note

: Do not try to go online, turn off the router, shutdown the computer or do anything else to

the router until the router finishes restarting! When the Ready light stops blinking, wait a few

more seconds before doing anything.

6.

Click Router Status and check the Firmware Version to verify that your router now has the

new software installed.

IMPORTANT

! In some cases, such as a major upgrades, you may need to reconfigure your

router after upgrading it. Refer to the Release Notes included with the software to find out if

you need to reconfigure the router.

If you are unable to successfully upgrade using this method, refer to the Reference Manual on the

Resource CD for other ways to upgrade the router.

Troubleshooting

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Chapter 7

Troubleshooting

This chapter gives information about troubleshooting your TA612V Broadband Voice Adapter.

After each problem description, instructions are provided to help you diagnose and solve the

problem.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.

When power is first applied, verify that the Power light

is on.

2.

After approximately 10 seconds, verify that:

a.

The power light is solid green.

b.

The LAN port lights are lit for any local ports that are connected.

c.

The Internet port light is lit.

If a port’s light is lit, a link has been established to the connected device. If a LAN port is

connected to a 100 Mbps device, verify that the port’s light is green. If the port is 10 Mbps, the

light will be amber.

If any of these conditions does not occur, refer to the appropriate following section.

Power Light Not On

If the Power and other lights are off when your router is turned on:

•

Make sure that the power cord is properly connected to your router and that the power supply

adapter is properly connected to a functioning power outlet.

•

Check that you are using the power adapter supplied by NETGEAR for this product.

If the error persists, you have a hardware problem and should contact technical support.

Reference Manual for the Broadband Voice Adapter TA612V

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Troubleshooting

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Lights Never Turn Off

When the router is turned on, the lights turns on for about 10 seconds and then turn off. If all the

lights stay on, there is a fault within the router.

If all lights are still on one minute after power up:

•

Cycle the power to see if the router recovers.

•

Clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.61.1. This procedure is explained in

“Restoring the Default Configuration and

Password” on page 7-7

.

If the error persists, you might have a hardware problem and should contact technical support.

LAN or WAN Port Lights Not On

If either the LAN lights or Internet light do not light when the Ethernet connection is made, check

the following:

•

Make sure that the Ethernet cable connections are secure at the router and at the hub or

workstation.

•

Make sure that power is turned on to the connected hub or workstation.

•

Be sure you are using the correct cable:

When connecting the router’s Internet port to a cable or DSL modem, use the cable that was

supplied with the cable or DSL modem. This cable could be a standard straight-through

Ethernet cable or an Ethernet crossover cable.

Reference Manual for the Broadband Voice Adapter TA612V

Troubleshooting

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Troubleshooting the Web Configuration Interface

If you are unable to access the router’s web Configuration interface from a computer on your local

network, check the following:

•

Check the Ethernet connection between the computer and the router as described in the

previous section.

•

Make sure your computer’s IP address is on the same subnet as the router. If you are using the

recommended addressing scheme, your computer’s address should be in the range of

192.168.61.2 to 192.168.61.254.

Note:

If your computer’s IP address is shown as 169.254.x.x: Recent versions of Windows

and MacOS will generate and assign an IP address if the computer cannot reach a DHCP

server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in

this range, check the connection from the computer to the router and reboot your computer.

•

If your router’s IP address has been changed and you don’t know the current IP address, clear

the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.61.1. This procedure is explained in

“Restoring the Default Configuration and

Password” on page 7-7

.

•

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet

Explorer, click Refresh to be sure the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure you are using the correct login information. The factory default login name is

admin

and the password is

password

. Make sure that CAPS LOCK is off when entering this

information.

If the router does not save changes you have made in the web Configuration Interface, check the

following:

•

When entering configuration settings, be sure to click the APPLY button before moving to

another menu or tab, or your changes are lost.

•

Click the Refresh or Reload button in the web browser. The changes may have occurred, but

the web browser may be caching the old configuration.

Reference Manual for the Broadband Voice Adapter TA612V

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Troubleshooting

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Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should first determine whether the router is able

to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your

router must request an IP address from the ISP. You can determine whether the request was

successful using the web Configuration Manager.

To check the WAN IP address:

1.

Launch your browser and select an external site such as www.netgear.com

2.

Access the Main Menu of the router’s configuration at http://192.168.61.1

3.

Under the Maintenance heading, select Router Status

4.

Check that an IP address is shown for the WAN Port

If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.

If your router is unable to obtain an IP address from the ISP, you may need to force your cable or

DSL modem to recognize your new router by performing the following procedure:

1.

Turn off power to the cable or DSL modem.

2.

Turn off power to your router.

3.

Wait five minutes and reapply power to the cable or DSL modem.

4.

When the modem’s lights indicate that it has reacquired sync with the ISP, reapply power to

your router.

5.

Then restart your computer.

If your router is still unable to obtain an IP address from the ISP, the problem may be one of the

following:

•

Your ISP may require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

•

If your ISP requires a login, you may have incorrectly set the login name and password.

•

Your ISP may check for your computer's host name.

Assign the computer Host Name of your ISP account as the Account Name in the Basic

Settings menu.

•

Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for

your computer’s MAC address. In this case: