6

R6200v2 Smart WiFi Router

Chapter 10

Troubleshooting

Quick Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Sequence to Restart Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Check Ethernet Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Troubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Power/Test LED Is Off or Blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Power LED Stays Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

LEDs Never Turn Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Internet LEDs Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

WiFi LED Is Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Cannot Log In to the Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Troubleshoot PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Wireless Connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . .123

Test the LAN Path to Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Test the Path from Your Computer to a Remote Device . . . . . . . . . . .124

Appendix A

Supplemental Information

Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Appendix B

Notification of Compliance

7

1

1.

Hardware Setup

Getting to know your router

The R6200v2 Smart WiFi Router delivers next generation WiFi speeds with better range and

speeds, up to 1200 Mbps.

1

It offers the best wireless coverage for large homes and is ideal for

homes with eight or more wireless devices.

The router automatically uses NETGEAR Beamforming+ technology to enhance WiFi

performance. Because it’s automatic, you don’t have to turn on Beamforming+ or configure it.

When you connect to the WiFi network, Beamforming+ focuses on your location for even better

WiFi performance and speed. Beamforming+

locks onto your laptop, tablet, or smartphone, and

follows as you move from place to place, so you keep your optimal WiFi connection.

Compatible with next-generation WiFi devices and backward compatible with 802.11a/b/g/n

devices, the router enables HD streaming throughout your home. With speeds of up to (300

Mbps + 867 Mbps) and simultaneous dual-band Wi-Fi technology, the router avoids wireless

interference, ensuring top WiFi speeds and reliable connections. In addition, four Gigabit

Ethernet ports offer ultra-fast wired connections. Wirelessly access and share a USB hard drive

or USB printer using the USB 3.0 port.

If you already set up your router, you can skip this chapter. If you have not done that yet, this

chapter covers the hardware setup.

Chapter 2, Getting Started

,

explains how to access your

router to view or change its settings.

This chapter contains the following sections:

•

Unpack Your Router

•

Hardware Features

•

Position Your Router

For more information about the topics covered in this manual, visit the support website at

.

1. Maximum wireless signal rate derived from IEEE standard 802.11 specifications. Actual data throughput and wireless coverage will vary. Network

conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual

data throughput rate and wireless coverage. NETGEAR makes no express or implied representations or warranties about this product’s compatibility

with any future standards.

Hardware Setup

8

R6200v2 Smart WiFi Router

Unpack Your Router

Open the box and remove the router, cables, and installation guide.

Ethernet cable with internal shielding

R6200v2 Smart WiFi Router

Power adapter

Figure 1. Check the package contents

Your box contains the following items:

•

R6200v2 Smart WiFi Router

•

AC power adapter (plug varies by region)

•

Category 5 (Cat 5) Ethernet cable

2

•

Installation guide with cabling and router setup instructions

If any parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the

carton and original packing materials, in case you return the product for repair.

Hardware Features

Before you cable your router, take a moment to become familiar with the front, side, and back

panels and the label. Pay particular attention to the LEDs on the front panel.

2. All cables used to connect peripherals must be shielded and grounded. Operation with cables connected to peripherals that are not shielded and

grounded may result interference to radio and television reception.

Hardware Setup

9

R6200v2 Smart WiFi Router

Front and Side Panels

The router front and side panels have the status LEDs and buttons shown in the following

figure.

LEDs

WiFi On/Off button

WPS button

Figure 2. Router front and side view

Table 1.

Front panel LED descriptions

LED

Description

Power

•

Solid amber

. The router is starting.

•

Blinking amber

. The firmware is upgrading, or the Reset button was pressed.

•

Solid green

. The router is ready.

•

Blinking green

. The firmware is corrupted. Visit

www.netgear.com/support

.

•

Off

. Power is not supplied to the router.

Internet

•

Solid green

. The Internet connection is ready.

•

Solid amber

. The Ethernet cable connection to the modem has been detected.

•

Off

. No Ethernet cable is connected to the modem.

Wireless

•

Solid blue

. The wireless radio is operating in either 2.4 GHz or 5 GHz mode.

•

Blinking

. The router is in WPS mode.

•

Off

. The wireless radios are off for both 2.4 GHz and 5 GHz.

USB

•

Solid blue

. The router has accepted the USB device. The USB device is ready to be used.

•

Blinking blue

. A USB device is plugged in and is trying to connect.

•

Off

. No USB device is connected;, or someone clicked the Safely Remove Hardware button,

and it is now safe to remove the attached USB device.

Hardware Setup

10

R6200v2 Smart WiFi Router

The WiFi and WPS buttons toggle the WiFi and WPS functions on and off.

•

WiFi On/Off button

. Pressing and holding this button for two seconds turns the 2.4 GHz

and 5 GHz wireless radios on and off. If the Wireless LED is lit, the wireless radios are on.

If this LED is off, the wireless radios are turned off and you cannot connect wirelessly to

the router.

•

WPS button

. You can use this button to use WPS to add a wireless device or computer

to your wireless network. The Wireless LED blinks blue when the router is trying to add

the wireless device or computer. The LED stays solid blue when wireless security is

enabled in the router.

Rear Panel

The rear panel has the connections and buttons shown in the following figure.

USB 3.0

Ethernet

Internet

Power On/Off

Power connector

port

LAN ports 1–4

Reset

button

port

Figure 3. Router rear panel

The Reset button restores the factory settings. See

Factory Settings

on page

126.