19216811.liveTroubleshooting
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WiFi System
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might be experiencing one of the following
problems:
•
Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to
which you are connected.
Check that the appropriate LEDs are on for your network devices. If your router and
computer are connected to a separate Ethernet switch, make sure that the link LEDs are
lit for the switch ports that are connected to your computer and router.
•
Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and
configured on your computer.
Verify that the IP address for your router and your computer are correct and that the
addresses are on the same subnet.
Test the Path From Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device.
To test the path from your computer to a remote device:
1.
From the Windows toolbar, click the
Start
button and select
Run
.
2.
In the Windows Run window, type:
ping -n 10
<
IP address
>
where <IP address> is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in
Test
the LAN Path to Your Router
on page
135.
If you do not receive replies, check the following:
•
Check to see that the IP address of your router is listed as the default gateway for your
computer. If DHCP assigns the IP configuration of your computers, this information is not
visible in your computer Network Control Panel. Verify that the IP address of the router is
listed as the default gateway..
•
Check to see that the network address of your computer (the portion of the IP address
specified by the subnet mask) is different from the network address of the remote device.
•
Check to see that your cable or DSL modem is connected and functioning.
•
If your ISP assigned a host name to your computer, enter that host name as the account
name on the Internet Setup page.