Troubleshooting

136

Orbi

WiFi System

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you might be experiencing one of the following

problems:

•

Wrong physical connections

For a wired connection, make sure that the numbered LAN port LED is lit for the port to

which you are connected.

Check that the appropriate LEDs are on for your network devices. If your router and

computer are connected to a separate Ethernet switch, make sure that the link LEDs are

lit for the switch ports that are connected to your computer and router.

•

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and

configured on your computer.

Verify that the IP address for your router and your computer are correct and that the

addresses are on the same subnet.

Test the Path From Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote

device.



To test the path from your computer to a remote device:

1.

From the Windows toolbar, click the

Start

button and select

Run

.

2.

In the Windows Run window, type:

ping -n 10

<

IP address

>

where <IP address> is the IP address of a remote device such as your ISP DNS server.

If the path is functioning correctly, messages display that are similar to those shown in

Test

the LAN Path to Your Router

on page

135.

If you do not receive replies, check the following:

•

Check to see that the IP address of your router is listed as the default gateway for your

computer. If DHCP assigns the IP configuration of your computers, this information is not

visible in your computer Network Control Panel. Verify that the IP address of the router is

listed as the default gateway..

•

Check to see that the network address of your computer (the portion of the IP address

specified by the subnet mask) is different from the network address of the remote device.

•

Check to see that your cable or DSL modem is connected and functioning.

•

If your ISP assigned a host name to your computer, enter that host name as the account

name on the Internet Setup page.

Troubleshooting

137

Orbi

WiFi System

•

Your ISP might be rejecting the Ethernet MAC addresses of all but one of your

computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of

your broadband modem. Some ISPs additionally restrict access to the MAC address of a

single computer connected to that modem. If your ISP does this, configure your router to

“clone” or “spoof” the MAC address from the authorized computer.

138

A

A.

Supplemental Information

This appendix covers the following topics:

•

Factory Settings for Orbi Routers

•

Factory Settings for Orbi Satellites

•

Technical Specifications for Orbi Routers

•

Technical Specifications for Orbi Satellites

Supplemental Information

139

Orbi

WiFi System

Factory Settings for Orbi Routers

You can return the router to its factory settings. Use the end of a paper clip or a similar object

to press and hold the

Reset

button on the back of the router for at least seven seconds. The

router resets, and returns to the factory settings.

Factory Settings for Orbi Router Model RBR50

The following table shows the factory default settings for the router.

Table 4.

Factory default settings for the router

Feature

Default Setting

Router login

User login URL

orbilogin.com

User name (case-sensitive)

admin

Login password (case-sensitive)

password

Internet

connection

WAN MAC address

Use default hardware address

WAN MTU size

1500

Port speed

AutoSensing

Local network

(LAN)

LAN IP

192.168.1.1

Subnet mask

255.255.255.0

DHCP server

Enabled

DHCP range

192.168.1.2 to 192.168.1.254

DHCP starting IP address

192.168.1.2

DHCP ending IP address

192.168.1.254

DMZ

Disabled

Time zone

GMT for WW except NA and GR, GMT+1 for GR, GMT-8

for NA

Time zone adjusted for daylight

saving time

Disabled

SNMP

Disabled

Firewall

Inbound (communications coming

in from the Internet)

Disabled (except traffic on port 80, the HTTP port)

Outbound (communications going

out to the Internet)

Enabled (all)

Source MAC filtering

Disabled

Supplemental Information

140

Orbi

WiFi System

Factory Settings for Orbi Router Model RBR40

The following table shows the factory default settings for the router.

WiFi

WiFi communication

Enabled

SSID name

See router label

Security

WPA2-PSK (AES)

Broadcast SSID

Enabled

Transmission speed

Auto

1

Country/region

United States in the US; otherwise, varies by region

RF channel

2.4GHz front and back haul: Auto

5 GHz front haul:

•

Channel 48 for NA, PR,AU, CA, and TW

•

Channel 36 for EU, KO, JP, and IN

5 GHz back haul:

•

Channel 157 for NA, PR, AU, CA, and TW

•

Channel 108 for EU, KO, JP, and IN

1. Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network

conditions and environmental factors, including volume of network traffic, building materials and construction, and network

overhead, lower actual data throughput rate.

Table 5.

Factory default settings for the router

Feature

Default Setting

Router login

User login URL

orbilogin.com

User name (case-sensitive)

admin

Login password (case-sensitive)

password

Internet

connection

WAN MAC address

Use default hardware address

WAN MTU size

1500

Port speed

AutoSensing

Table 4.

Factory default settings for the router (continued)

Feature

Default Setting