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Page 86 / 162 Scroll up to view Page 81 - 85
Reference Manual for the MR814 v3 Cable/DSL Wireless Router
7-14
Advanced Configuration of the Router
202-10039-01
From the Main Menu of the browser interface, under Advanced, click on UPnP. Set up UPnP
according to the guidelines below.
Turn UPnP On:
UPnP can be enabled or disabled for automatic device configuration. The default
setting for UPnP is disabled. If disabled, the router will not allow any device to automatically
control the resources, such as port forwarding (mapping), of the router.
Note:
If you use applications such as multi-player gaming, peer-to-peer connections, real time
communications such as instant messaging, or remote assistance (a feature in Windows XP), you
should enable UPnP.
Advertisement Period
: The Advertisement Period is how often the router will broadcast its UPnP
information. This value can range from 1 to 1440 minutes. The default period is 30 minutes.
Shorter durations will ensure that control points have current device status at the expense of
additional network traffic. Longer durations may compromise the freshness of the device status but
can significantly reduce network traffic.
Advertisement Time To Live
: The time to live for the advertisement is measured in hops (steps)
for each UPnP packet sent. The time to live hop count is the number of steps a broadcast packet is
allowed to propagate for each UPnP advertisement before it disappears. The number of hops can
range from 1 to 255. The default value for the advertisement time to live is 4 hops, which should
be fine for most home networks. If you notice that some devices are not being updated or reached
correctly, then it may be necessary to increase this value a little.
UPnP Portmap Table
: The UPnP Portmap Table displays the IP address of each UPnP device that
is currently accessing the router and which ports (Internal and External) that device has opened.
The UPnP Portmap Table also displays what type of port is opened and if that port is still active for
each IP address.
Page 87 / 162
Troubleshooting
8-1
202-10039-01
Chapter 8
Troubleshooting
This chapter gives information about troubleshooting your MR814 v3 Cable/DSL Wireless
Router. After each problem description, instructions are provided to help you diagnose and solve
the problem.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1.
When power is first applied, verify that the Power light
is on.
2.
After approximately 10 seconds, verify that:
a.
The power light is solid green.
b.
The LAN port lights are lit for any local ports that are connected.
c.
The Internet port light is lit.
If a port’s light is lit, a link has been established to the connected device. If a LAN port is
connected to a 100 Mbps device, verify that the port’s light is green. If the port is 10 Mbps, the
light will be amber.
If any of these conditions does not occur, refer to the appropriate following section.
Power Light Not On
If the Power and other lights are off when your router is turned on:
•
Make sure that the power cord is properly connected to your router and that the power supply
adapter is properly connected to a functioning power outlet.
•
Check that you are using the 12 V DC 1A power adapter supplied by NETGEAR for this
product.
If the error persists, you have a hardware problem and should contact technical support.
Page 88 / 162
Reference Manual for the MR814 v3 Cable/DSL Wireless Router
8-2
Troubleshooting
202-10039-01
Lights Never Turn Off
When the router is turned on, the lights turns on for about 10 seconds and then turn off. If all the
lights stay on, there is a fault within the router.
If all lights are still on one minute after power up:
•
Cycle the power to see if the router recovers.
•
Clear the router’s configuration to factory defaults. This will set the router’s IP address to
192.168.0.1. This procedure is explained in
“Restoring the Default Configuration and
Password” on page 8-7
.
If the error persists, you might have a hardware problem and should contact technical support.
LAN or WAN Port Lights Not On
If either the LAN lights or Internet light do not light when the Ethernet connection is made, check
the following:
•
Make sure that the Ethernet cable connections are secure at the router and at the hub or
workstation.
•
Make sure that power is turned on to the connected hub or workstation.
•
Be sure you are using the correct cable:
—
When connecting the router’s Internet port to a cable or DSL modem, use the cable that
was supplied with the cable or DSL modem. This cable could be a standard
straight-through Ethernet cable or an Ethernet crossover cable.
Page 89 / 162
Reference Manual for the MR814 v3 Cable/DSL Wireless Router
Troubleshooting
8-3
202-10039-01
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s web Configuration interface from a computer on your local
network, check the following:
•
Check the Ethernet connection between the computer and the router as described in the
previous section.
•
Make sure your computer’s IP address is on the same subnet as the router. If you are using the
recommended addressing scheme, your computer’s address should be in the range of
192.168.0.2 to 192.168.0.254. Refer to
“Verifying TCP/IP Properties” on page C-8
or
“Verifying TCP/IP Properties for Macintosh Computers” on page C-19
to find your
computer’s IP address. Follow the instructions in
Appendix C
to configure your computer.
Note:
If your computer’s IP address is shown as 169.254.x.x: Recent versions of Windows
and MacOS will generate and assign an IP address if the computer cannot reach a DHCP
server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in
this range, check the connection from the computer to the router and reboot your computer.
•
If your router’s IP address has been changed and you don’t know the current IP address, clear
the router’s configuration to factory defaults. This will set the router’s IP address to
192.168.0.1. This procedure is explained in
“Restoring the Default Configuration and
Password” on page 8-7
.
•
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure you are using the correct login information. The factory default login name is
admin
and the password is
password
. Make sure that CAPS LOCK is off when entering this
information.
If the router does not save changes you have made in the web Configuration Interface, check the
following:
•
When entering configuration settings, be sure to click the APPLY button before moving to
another menu or tab, or your changes are lost.
•
Click the Refresh or Reload button in the web browser. The changes may have occurred, but
the web browser may be caching the old configuration.
Page 90 / 162
Reference Manual for the MR814 v3 Cable/DSL Wireless Router
8-4
Troubleshooting
202-10039-01
Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should first determine whether the router is able
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your
router must request an IP address from the ISP. You can determine whether the request was
successful using the web Configuration Manager.
To check the WAN IP address:
1.
Launch your browser and select an external site such as www.netgear.com
2.
Access the Main Menu of the router’s configuration at
.
3.
Under the Maintenance heading, select Router Status
4.
Check that an IP address is shown for the WAN Port
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new router by performing the following procedure:
1.
Turn off power to the cable or DSL modem.
2.
Turn off power to your router.
3.
Wait five minutes and reapply power to the cable or DSL modem.
4.
When the modem’s lights indicate that it has reacquired sync with the ISP, reapply power to
your router.
5.
Then restart your computer.
If your router is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
•
Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
•
If your ISP requires a login, you may have incorrectly set the login name and password.
•
Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account as the Account Name in the Basic
Settings menu.
•
Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer’s MAC address. In this case:

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