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Page 91 / 103 Scroll up to view Page 86 - 90
Troubleshooting
91
N150 4-Port Wireless Router JNR1010
Wireless Connectivity
If you are having trouble connecting wirelessly to the router, try to isolate the problem, as
follows:
•
Does the wireless device or computer that you are using find your wireless network?
If not, check the WiFi LED on the front of the router. It should be lit. If it is not, you can
press the
WiFi On/Off
button on the side of the router to turn the router’s wireless radio
back on.
If you disabled the router’s SSID broadcast, then your wireless network is hidden and
does not show up in your wireless client’s scanning list. (By default, SSID broadcast is
enabled.)
•
Does your wireless device support the security that you are using for your wireless
network (WPA or WPA2)?
•
If you want to view the wireless settings for the router, use an Ethernet cable to connect a
computer to a LAN port on the router. Then log in to the router, and select
Wireless
see
(
Basic Wireless Settings
on page
25).
Note:
Be sure to click
Apply
if you make changes.
Wireless Signal Strength
If your wireless device finds your network, but the signal strength is weak, check these
conditions:
•
Is your router too far from your computer, or too close? Place your computer near the
router, but at least 6 feet (1.8 meters) away, and see whether the signal strength
improves.
•
Is your wireless signal blocked by objects between the router and your computer?
Restore the Factory Settings and Password
This section explains how to restore the factory settings, changing the router’s administration
password back to
password
. You can erase the current configuration and restore factory
defaults in two ways:
•
Use the Erase function of the router (see
Erase
on page
60).
•
Use the Reset button on the back of the router. See
Factory Settings
on page
94. If you
restore the factory settings and the router fails to restart, or the green Power/Test LED
continues to blink, the unit might be defective. If the error persists, you might have a
hardware problem and should contact technical support at
.
Page 92 / 103
Troubleshooting
92
N150 4-Port Wireless Router JNR1010
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to
the designated device. The device then responds with an echo reply. Troubleshooting a
network is made easy by using the ping utility in your computer or workstation.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a Windows computer:
1.
From the Windows toolbar, click the
Start
button and select
Run
.
2.
In the field provided, type
ping
followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3.
Click
OK
.
You should see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•
Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is on for the port to
which you are connected.
Check that the appropriate LEDs are on for your network devices. If your router and
computer are connected to a separate Ethernet switch, make sure that the link LEDs are
on for the switch ports that are connected to your computer and router.
•
Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and
configured on your computer.
Verify that the IP address for your router and your computer are correct and that the
addresses are on the same subnet.
Page 93 / 103
Troubleshooting
93
N150 4-Port Wireless Router JNR1010
Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device.
To test the path from a Windows computer:
1.
From the Windows toolbar, click the
Start
button and select
Run
.
2.
In the Windows Run window, type the following:
ping -n 10
<
IP address
>
<IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies like those shown in the previous section are
displayed.
If you do not receive replies, check the following:
•
Check that your computer has the IP address of your router listed as the default
gateway. If the IP configuration of your computer is assigned by DHCP, this
information is not visible in your computer’s Network Control Panel. Verify that the IP
address of the router is listed as the default gateway.
•
Check to see that the network address of your computer (the portion of the IP address
specified by the subnet mask) is different from the network address of the remote
device.
•
Check that your cable or DSL modem is connected and functioning.
•
If your ISP assigned a host name to your computer, enter that host name as the
account name in the Internet Setup screen.
•
Your ISP could be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of
your broadband modem. Some ISPs additionally restrict access to the MAC address of a
single computer connected to that modem. If this is the case, configure your router to
“clone” or “spoof” the MAC address from the authorized computer.
Page 94 / 103
94
A
A.
Supplemental Information
This appendix provides factory default settings and technical specifications for the N150 4-Port
Wireless Router JNR1010.
Factory Settings
You can return the router to its factory settings. Insert the end of a paper clip or a similar
object to press and hold the
Reset
button on the back of the router for at least 7 seconds.
The router resets, and returns to the factory configuration settings shown in the following
table.
Table 3.
Factory default settings
Feature
Default behavior
Router login
User login URL
www.routerlogin.com or www.routerlogin.net
User name (case-sensitive)
admin
Login password (case-sensitive)
password
Internet
connection
WAN MAC address
Use default hardware address
WAN MTU size
1500
Port speed
AutoSensing
Local network
(LAN)
LAN IP
192.168.1.1
Subnet mask
255.255.255.0
DHCP server
Enabled
DHCP range
192.168.1.2 to 192.168.1.254
Time zone
GMT
Time zone daylight savings time
Disabled
Allow a registrar to configure this
router
Enabled
DMZ
Disabled
Page 95 / 103
Supplemental Information
95
N150 4-Port Wireless Router JNR1010
Technical Specifications
Wireless
Wireless communication
Enabled
SSID name
See router label
Security
WPA2-PSK (AES)
Broadcast SSID
Enabled
Transmission speed
Auto
*
Country/region
United States in the US; otherwise varies by region
RF channel
6 until region selected
Operating mode
Up to 150 Mbps
Firewall
Inbound (communications coming
in from the Internet)
Disabled (bars all unsolicited requests)
Outbound (communications going
out to the Internet)
Enabled (all)
*. Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary.
Network conditions and environmental factors, including volume of network traffic, building materials and
construction, and network overhead, lower actual data throughput rate.
Table 4.
JNR1010 Router specifications
Feature
Description
Data and routing protocols
TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Dynamic DNS, and UPnP.
Power adapter AC plug is
localized
•
110V-240V, 50/60 Hz, input
•
All regions (output): 5V DC @ 1A, output
Dimensions
197 x 137 x 30 mm (7.8 x 5.4 x 1.2 in)
Weight
0.240 kg (0.53 lb)
Operating temperature
-5° to 45° C
(23º to 113º F)
Operating humidity
95% maximum relative humidity, noncondensing
Electromagnetic Emissions
China CCC & SRRC, CE
LAN
10BASE-T or 100BASE-Tx, RJ-45
WAN
10BASE-T or 100BASE-Tx, RJ-45
Wireless
Maximum wireless signal rate complies with the IEEE 802.11 standard. See the
footnote for the previous table.
Radio data rates
Auto Rate Sensing
Table 3.
Factory default settings
(Continued)
Feature
Default behavior

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