xi

v1.0, September 2006

DHCP Log

..............................................................................................................

6-25

Performing Diagnostics

..........................................................................................

6-26

Chapter 7

Troubleshooting

Basic Functions

..............................................................................................................

7-1

Power LED Not On

...................................................................................................

7-1

LEDs Never Turn Off

................................................................................................

7-2

LAN or Internet Port LEDs Not On

...........................................................................

7-2

Troubleshooting the Web Configuration Interface

..........................................................

7-2

Troubleshooting the ISP Connection

..............................................................................

7-4

Troubleshooting a TCP/IP Network Using a Ping Utility

.................................................

7-5

Testing the LAN Path to Your Firewall

......................................................................

7-5

Testing the Path from Your PC to a Remote Device

................................................

7-6

Restoring the Default Configuration and Password

........................................................

7-7

Problems with Date and Time

.........................................................................................

7-7

Appendix A

Default Settings and Technical Specifications

Appendix B

Related Documents

Index

xii

v1.0, September 2006

xiii

v1.0, September 2006

About This Manual

The

NETGEAR

®

ProSafe™ VPN Firewall 50 FVS338 Reference Manual

describes how to install,

configure and troubleshoot the ProSafe VPN Firewall 50. The information in this manual is

intended for readers with intermediate computer and Internet skills.

Conventions, Formats and Scope

The conventions, formats, and scope of this manual are described in the following paragraphs.

•

Typographical Conventions.

This manual uses the following typographical conventions:

•

Formats.

This manual uses the following formats to highlight special messages:

Italics

Emphasis, books, CDs, URL names

Bold

User input

Fixed

Screen text, file and server names, extensions, commands, IP addresses

Note:

This format is used to highlight information of importance or special interest.

Tip:

This format is used to highlight a procedure that will save time or resources.

Warning:

Ignoring this type of note may result in a malfunction or damage to the

equipment.

Danger:

This is a safety warning. Failure to take heed of this notice may result in

personal injury or death.

FVS338 ProSafe VPN Firewall 50 Reference Manual

xiv

v1.0, September 2006

•

Scope.

This manual is written for the VPN firewall according to these specifications:

For more information about network, Internet, firewall, and VPN technologies, see the links to the

NETGEAR website in

Appendix B, “Related Documents”

.

How to Use This Manual

The HTML version of this manual includes the following:

•

Buttons,

and

, for browsing forwards or backwards through the manual one page

at a time

•

A

button that displays the table of contents and an

button. Double-click on a

link in the table of contents or index to navigate directly to where the topic is described in the

manual.

•

A

button to access the full NETGEAR, Inc. online knowledge base for the product

model.

•

Links to PDF versions of the full manual and individual chapters.

How to Print this Manual

To print this manual you can choose one of the following options, according to your needs.

•

Printing a Page from HTML

. Each page in the HTML version of the manual is dedicated to

a major topic. Select File > Print from the browser menu to print the page contents.

•

Printing from PDF

. Your computer must have the free Adobe Acrobat reader installed in

order to view and print PDF files. The Acrobat reader is available on the Adobe Web site at

.

–

Printing a PDF Chapter.

Use the

PDF of This Chapter

link at the top left of any page.

Product Version

ProSafe VPN Firewall 50

Manual Publication Date

September 2006

Note:

Updates to this product are available on the NETGEAR, Inc. website at

.

FVS338 ProSafe VPN Firewall 50 Reference Manual

xv

v1.0, September 2006

•

Click the

PDF of This Chapter

link at the top left of any page in the chapter you want

to print. The PDF version of the chapter you were viewing opens in a browser

window.

•

Click the print icon in the upper left of your browser window.

–

Printing a PDF version of the Complete Manual

. Use the

Complete PDF Manual

link

at the top left of any page.

•

Click the

Complete PDF Manual

link at the top left of any page in the manual. The

PDF version of the complete manual opens in a browser window.

•

Click the print icon in the upper left of your browser window.

Revision History

Tip:

If your printer supports printing two pages on a single sheet of paper, you can

save paper and printer ink by selecting this feature.

Part Number

Version

Number

Description

202-10046-02

1.0

Product update: New firmware and new user Interface