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Page 116 / 224 Scroll up to view Page 111 - 115
Model FVS328 ProSafe VPN Firewall with Dial Back-up Reference Manual
8-14
Managing Your Network
December 2003, M-10041-01
Figure 8-9:
Diagnostics menu
Upgrading the Router’s Firmware
The software of the FVS328 Firewall is stored in FLASH memory, and can be upgraded as new
software is released by NETGEAR. Upgrade files can be downloaded from the NETGEAR Web
site. If the upgrade file is compressed (.ZIP file), you must first extract the binary (.BIN or .IMG)
file before uploading it to the firewall.
The Web browser used to upload new firmware into the firewall must support HTTP uploads. Use
Microsoft Internet Explorer 5.0 or above, or Netscape Navigator 4.7 or above.
Note:
Product updates are available on the NETGEAR, Inc. Web site at
http://
www.netgear.com/support/main.asp
. Documentation updates are available on the
NETGEAR, Inc. Web site at
.
Page 117 / 224
Model FVS328 ProSafe VPN Firewall with Dial Back-up Reference Manual
Managing Your Network
8-15
December 2003, M-10041-01
How to Upgrade the Router
1.
Download and unzip the new software file from NETGEAR.
2.
Log in to the firewall at its default LAN address of
with its default user
name of
admin
, default password of
password
, or using whatever password and LAN address
you have chosen for the firewall.
3.
From the main menu of the browser interface, under the Maintenance heading, select the
Router Upgrade heading to display the menu shown in
Figure 8-10
.
Figure 8-10:
Router Upgrade menu
4.
In the Router Upgrade menu, click Browse to locate the binary (.BIN or .IMG) upgrade file.
5.
Click Upload.
Note:
Do not interrupt the process of uploading software to the firewall by closing the
window, clicking a link, or loading a new page. Interrupting the upgrade may corrupt the
software. When the upload is complete, your firewall will automatically restart. The
upgrade process will typically take about one minute. In some cases, you may need to
clear the configuration and reconfigure the firewall after upgrading.
Page 118 / 224
Model FVS328 ProSafe VPN Firewall with Dial Back-up Reference Manual
8-16
Managing Your Network
December 2003, M-10041-01
Page 119 / 224
Troubleshooting
9-1
December 2003, M-10041-01
Chapter 9
Troubleshooting
This chapter gives information about troubleshooting your FVS328 ProSafe VPN Firewall with
Dial Back-up. For the common problems listed, go to the section indicated.
•
Is the firewall on?
•
Have I connected the firewall correctly?
Go to
“Basic Functions” on page 9-1
.
•
I can’t access the firewall’s configuration with my browser.
Go to
“Troubleshooting the Web Configuration Interface” on page 9-3
.
•
I’ve configured the firewall but I can’t access the Internet.
Go to
“Troubleshooting the ISP Connection” on page 9-4
.
•
I can’t remember the firewall’s configuration password, or I want to clear the configuration
and start over again.
Go to
“Restoring the Default Configuration and Password” on page 9-7
.
•
Is there a new version of the firmware that corrects known problems or adds new features?
Basic Functions
After you turn on power to the firewall, the following sequence of events should occur:
1.
When power is first applied, verify that the Power LED is on.
2.
Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is
running.
3.
After approximately 10 seconds, verify that:
Note:
Product updates are available on the NETGEAR Web site at
www.netgear.com/support/main.asp
. Documentation updates are available on the
NETGEAR, Inc. Web site at
www.netgear.com/docs
.
Page 120 / 224
Model FVS328 ProSafe VPN Firewall with Dial Back-up Reference Manual
9-2
Troubleshooting
December 2003, M-10041-01
a.
The Test LED is not lit.
b.
The Local port Link LEDs are lit for any local ports that are connected.
c.
The Internet Link port LED is lit.
If a port’s Link LED is lit, a link has been established to the connected device. If a port is
connected to a 100 Mbps device, verify that the port’s 100 LED is lit.
If any of these conditions does not occur, refer to the appropriate following section.
Power LED Not On
If the Power and other LEDs are off when your firewall is turned on:
•
Make sure that the power cord is properly connected to your firewall and that the power
supply adapter is properly connected to a functioning power outlet.
•
Check that you are using the 12VDC power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.
Test LED Never Turns On or Test LED Stays On
When the firewall is turned on, the Test LED turns on for about 10 seconds and then turns off. If
the Test LED does not turn on, or if it stays on, there is a fault within the firewall.
If you experience problems with the Test LED:
•
Cycle the power to see if the firewall recovers and the LED blinks for the correct amount of
time.
If all LEDs including the Test LED are still on one minute after power up:
•
Cycle the power to see if the firewall recovers.
•
Clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to
192.168.0.1. This procedure is explained in
“How to Use the Default Reset Button” on page
9-7
.
If the error persists, you might have a hardware problem and should contact technical support.

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