1. Home
    2. /
  2. Manuals
    3. /
  3. NETGEAR
    4. /
  4. FVL328
    5. /
  5. 27
Page 131 / 234 Scroll up to view Page 126 - 130
Model FVL328 ProSafe High-Speed VPN Firewall Reference Manual Revision 2
Troubleshooting
8-5
May 2004, 202-10030-02
If your firewall is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
•
Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
•
If your ISP requires a login, you may have incorrectly set the login name and password.
•
Your ISP may check for your computer's host name.
Assign the PC Host Name of your ISP account as the Account Name in the Basic Settings
menu.
•
Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer’s MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the firewall’s
MAC address.
OR
Configure your firewall to spoof your computer’s MAC address. This can be done in the Basic
Settings menu. Refer to
“Manually Configuring Your Internet Connection” on page 3-10
.
If your firewall can obtain an IP address, but your computer is unable to load any Web pages from
the Internet:
•
Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as
www.netgear.com) to numeric IP addresses. Typically your ISP will provide the addresses of
one or two DNS servers for your use. If you entered a DNS address during the firewall’s
configuration, reboot your computer and verify the DNS address as described in
“Verifying
TCP/IP Properties” on page C-8
. Alternatively, you may configure your computer manually
with DNS addresses, as explained in your operating system documentation
.
•
Your computer may not have the firewall configured as its TCP/IP gateway.
If your computer obtains its information from the firewall by DHCP, reboot the computer and
verify the gateway address as described in
“Verifying TCP/IP Properties” on page C-8
.
Troubleshooting a TCP/IP Network Using a Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made easier by using the ping utility in your PC or workstation.
Page 132 / 234
Model FVL328 ProSafe High-Speed VPN Firewall Reference Manual Revision 2
8-6
Troubleshooting
May 2004, 202-10030-02
How to Test the LAN Path to Your Firewall
You can ping the firewall from your computer to verify that the LAN path to your firewall is set up
correctly.
To ping the firewall from a PC running Windows 95 or later:
1.
From the Windows toolbar, click the Start button and select Run.
2.
In the field provided, type Ping followed by the IP address of the firewall, as in this example:
3.
Click OK.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•
Wrong physical connections
—
Make sure the LAN port LED is on. If the LED is off, follow the instructions in
“Local or Internet Port Link LEDs Not On
” on
page 8-3
.
—
Check that the corresponding Link LEDs are on for your network interface card and
for the hub ports (if any) that are connected to your workstation and firewall.
•
Wrong network configuration
—
Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your PC or workstation.
—
Verify that the IP address for your firewall and your workstation are correct and that
the addresses are on the same subnet.
How to Test the Path from Your PC to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote device.
From the Windows run menu, type:
Page 133 / 234
Model FVL328 ProSafe High-Speed VPN Firewall Reference Manual Revision 2
Troubleshooting
8-7
May 2004, 202-10030-02
PING -n 10
<
IP address
>
where <
IP address
> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
—
Check that your PC has the IP address of your firewall listed as the default gateway. If the
IP configuration of your PC is assigned by DHCP, this information will not be visible in
your PC’s Network Control Panel. Verify that the IP address of the firewall is listed as the
default gateway as described in
“Verifying TCP/IP Properties” on page C-7
.
—
Check to see that the network address of your PC (the portion of the IP address specified
by the netmask) is different from the network address of the remote device.
—
Check that your cable or DSL modem is connected and functioning.
—
If your ISP assigned a host name to your PC, enter that host name as the Account Name in
the Basic Settings menu.
—
Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by only allowing traffic from the MAC address of
your broadband modem, but some ISPs additionally restrict access to the MAC address of
a single PC connected to that modem. If this is the case, you must configure your firewall
to “clone” or “spoof” the MAC address from the authorized PC. Refer to
“Manually
Configuring Your Internet Connection” on page 3-10
.
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, change the
firewall’s administration password to
password
and the IP address to 192.168.0.1. You can erase
the current configuration and restore factory defaults in two ways:
•
Use the Erase function of the Web Configuration Manager (see
“Backing Up, Restoring, or
Erasing Your Settings” on page 7-17
).
•
Use the Default Reset button on the rear panel of the firewall. Use this method for cases when
the administration password or IP address is not known.
How to Use the Default Reset Button
To restore the factory default configuration settings without knowing the administration password
or IP address, you must use the Default Reset button on the rear panel of the firewall.
Page 134 / 234
Model FVL328 ProSafe High-Speed VPN Firewall Reference Manual Revision 2
8-8
Troubleshooting
May 2004, 202-10030-02
1.
Press and hold the Default Reset button until the Test LED turns on (about 10 seconds).
2.
Release the Default Reset button and wait for the firewall to reboot.
Problems with Date and Time
The E-mail menu in the Security section displays the current date and time of day. The FVL328
Firewall uses the Network Time Protocol (NTP) to obtain the current time from one of several
Network Time Servers on the Internet. Each entry in the log is stamped with the date and time of
day. Problems with the date and time function can include:
•
Date shown is January 1, 2000.
Cause: The firewall has not yet successfully reached a Network Time Server. Check that your
Internet access settings are configured correctly. If you have just completed configuring the
firewall, wait at least five minutes and check the date and time again.
•
Time is off by one hour.
Cause: The firewall does not automatically sense Daylight Savings Time. In the Schedule
menu, select or clear the check box marked Adjust for Daylight Savings Time.
Page 135 / 234
Technical Specifications
A-1
May 2004, 202-10030-02
Appendix A
Technical Specifications
This appendix provides technical specifications for the FVL328 Prosafe High Speed VPN
Firewall.
Network Protocol and Standards Compatibility
Data and Routing Protocols:
TCP/IP, RIP-1, RIP-2, DHCP
PPP over Ethernet (PPPoE)
Power Adapter
North America:
120V, 60 Hz, input
United Kingdom, Australia:
240V, 50 Hz, input
Europe:
230V, 50 Hz, input
Japan:
100V, 50/60 Hz, input
All regions (output):
12 V DC @ 1.2A output, 20W maximum
Physical Specifications
Dimensions:
H: 1.56 in (3.96 cm)
W: 10.0 in (25.4 cm)
D: 9.0 in (17.8 cm)
Weight:
2.72 lb. (1.23 Kg)
Environmental Specifications
Operating temperature:
32
°
-140
°
F (0
°
to 40
°
C)
Operating humidity:
90% maximum relative humidity, noncondensing
Electromagnetic Emissions

Rate

4 / 5 based on 1 vote.

Popular NETGEAR Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top