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Page 116 / 149 Scroll up to view Page 111 - 115
ReferenceManualfortheModelFR114P,FR114WandFM114PCable/DSLProSafeFirewallFamily
10-2
Troubleshooting
b.
The Local port Link LEDs are lit for any local ports that are connected.
c.
The Internet Link port LED is lit.
If a port’s Link LED is lit, a link has been established to the connected device. If a port is
connected to a 100 Mbps device, verify that the port’s 100 LED is lit.
If any of these conditions does not occur, refer to the appropriate following section.
Power LED Not On
If the Power and other LEDs are off when your firewall is turned on:
•
Make sure that the power cord is properly connected to your firewall and that the power
supply adapter is properly connected to a functioning power outlet.
•
Check that you are using the 12VDC power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.
Test LED Never Turns On or Test LED Stays On
When the firewall is turned on, the Test LED turns on for about 10 seconds and then turns off. If
the Test LED does not turn on, or if it stays on, there is a fault within the firewall.
If you experience problems with the Test LED:
•
Cycle the power to see if the firewall recovers and the LED blinks for the correct amount of
time.
If all LEDs including the Test LED are still on one minute after power up:
•
Cycle the power to see if the firewall recovers.
•
Clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to
192.168.0.1. This procedure is explained in
“Using the Default Reset button“ on page 10-8
.
If the error persists, you might have a hardware problem and should contact technical support.
Local or Internet Port Link LEDs Not On
If either the Local or Internet Port Link LEDs do not light when the Ethernet connection is made,
check the following:
Page 117 / 149
Reference Manual for the Model FR114P, FR114W and FM114P Cable/DSL ProSafe Firewall
Troubleshooting
10-3
•
Make sure that the Ethernet cable connections are secure at the firewall and at the hub or PC.
•
Make sure that power is turned on to the connected hub or PC.
•
Be sure you are using the correct cable:
— When connecting the firewall’s Internet port to a cable or DSL modem, use the cable that
was supplied with the cable or DSL modem. This cable could be a standard
straight-through Ethernet cable or an Ethernet crossover cable.
Page 118 / 149
ReferenceManualfortheModelFR114P,FR114WandFM114PCable/DSLProSafeFirewallFamily
10-4
Troubleshooting
Troubleshooting the Web Configuration Interface
If you are unable to access the firewall’s Web Configuration interface from a PC on your local
network, check the following:
•
Check the Ethernet connection between the PC and the firewall as described in the previous
section.
•
Make sure your PC’s IP address is on the same subnet as the firewall. If you are using the
recommended addressing scheme, your PC’s address should be in the range of 192.168.0.2 to
192.168.0.254. Refer to
“Verifying TCP/IP Properties“ on page 3-5
or
“Verifying TCP/IP
Properties (Macintosh)“ on page 3-8
to find your PC’s IP address. Follow the instructions in
Chapter 3
to configure your PC.
Note:
If your PC’s IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS will generate and assign an IP address if the
computer cannot reach a DHCP server. These auto-generated addresses are in the range of
169.254.x.x. If your IP address is in this range, check the connection from the PC to the
firewall and reboot your PC.
•
If your firewall’s IP address has been changed and you don’t know the current IP address,
clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to
192.168.0.1. This procedure is explained in
“Using the Default Reset button“ on page 10-8
.
•
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure you are using the correct login information. The factory default login name is
admin
and the password is
password
. Make sure that CAPS LOCK is off when entering this
information.
If the firewall does not save changes you have made in the Web Configuration Interface, check the
following:
•
When entering configuration settings, be sure to click the APPLY button before moving to
another menu or tab, or your changes are lost.
•
Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Page 119 / 149
Reference Manual for the Model FR114P, FR114W and FM114P Cable/DSL ProSafe Firewall
Troubleshooting
10-5
Troubleshooting the ISP Connection
If your firewall is unable to access the Internet, you should first determine whether the firewall is
able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address,
your firewall must request an IP address from the ISP. You can determine whether the request was
successful using the Web Configuration Manager.
To check the WAN IP address:
1.
Launch your browser and select an external site such as www.netgear.com
2.
Access the Main Menu of the firewall’s configuration at http://192.168.0.1
3.
Under the Maintenance heading, select Router Status
4.
Check that an IP address is shown for the WAN Port
If 0.0.0.0 is shown, your firewall has not obtained an IP address from your ISP.
If your firewall is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new firewall by performing the following procedure:
1.
Turn off power to the cable or DSL modem.
2.
Turn off power to your firewall.
3.
Wait five minutes and reapply power to the cable or DSL modem.
4.
When the modem’s LEDs indicate that it has reacquired sync with the ISP, reapply power to
your firewall.
If your firewall is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
•
Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
•
If your ISP requires a login, you may have incorrectly set the login name and password.
•
Your ISP may check for your PC's host name.
Assign the PC Host Name of your ISP account as the Account Name in the Basic Settings
menu.
•
Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your PC’s MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the firewall’s
MAC address.
Page 120 / 149
ReferenceManualfortheModelFR114P,FR114WandFM114PCable/DSLProSafeFirewallFamily
10-6
Troubleshooting
OR
Configure your firewall to spoof your PC’s MAC address. This can be done in the Basic
Settings menu. Refer to
“Manual Configuration“ on page 4-8
.
If your firewall can obtain an IP address, but your PC is unable to load any web pages from the
Internet:
•
Your PC may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the firewall’s configuration, reboot
your PC and verify the DNS address as described in
“Verifying TCP/IP Properties“ on page
3-5
. Alternatively, you may configure your PC manually with DNS addresses, as explained in
your operating system documentation
.
•
Your PC may not have the firewall configured as its TCP/IP gateway.
If your PC obtains its information from the firewall by DHCP, reboot the PC and verify the
gateway address as described in
“Verifying TCP/IP Properties“ on page 3-5
.
Troubleshooting a TCP/IP Network Using a Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made very easy by using the ping utility in in your PC or workstation.
Testing the LAN Path to Your Firewall
You can ping the firewall from your PC to verify that the LAN path to your firewall is set up
correctly.
To ping the firewall from a PC running Windows 95 or later:
1.
From the Windows toolbar, click on the Start button and select Run.
2.
In the field provided, type Ping followed by the IP address of the firewall, as in this example:
ping 192.168.0.1
3.
Click on OK.
You should see a message like this one:

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