12

Connecting the Router to the Internet

After logging in, the Setup Wizard screen displays.

4.

Connect to the Internet

You are now ready to configure your modem router to connect to the Internet. There are two

ways you can configure your modem router to connect to the Internet:

a.

Let the modem router Setup Wizard auto-detect the type of Internet connection you have

and configure it.

b.

Manually choose which type of Internet connection you have and configure it.

In either case, use to the configuration parameters your ISP provided to assure that the

configuration settings for your Internet connection are correct.

5.

Test your Internet connection.

From the bottom of the Setup menu, click Test. If the NETGEAR Web site does not appear

within one minute, go to

“Troubleshooting” on page 13

.

Your modem router is now configured to provide Internet access for your network. Your modem

router automatically connects to the Internet when one of your computers requires access. It is not

necessary to run a dialer or login application such as Dial-Up Networking or Ethernet to connect,

log in, or disconnect. These functions are performed automatically by the modem router as needed.

To access the Internet from any computer connected to your modem router, launch a browser such

as Microsoft Internet Explorer. You should see the modem router’s Internet LED blink, indicating

communication to the ISP. The browser should begin to display a Web page.

Figure 13

Troubleshooting

13

Troubleshooting

This chapter gives information about troubleshooting your ADSL2+ Modem Router DM111Pv2.

After each problem description, instructions are provided to help you diagnose and solve the

problem. For the common problems listed, go to the section indicated.

•

Is the modem router on?

Go to

“Basic Functioning”

.

•

Have I connected the modem router correctly?

Go to

“Basic Functioning”

.

•

I cannot access the modem router’s configuration with my browser.

Go to

“Troubleshooting the Web Management Interface” on page 16

.

•

I have configured the modem router but I cannot access the Internet.

Go to

“Troubleshooting the Internet Connection” on page 17

.

•

I cannot remember the modem router’s configuration password.

Go to

“Using the Reset Button” on page 19

.

•

I want to clear the modem router configuration and start over again.

Go to

“Restoring the Default Configuration and Password” on page 19

.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.

When power is first applied, verify that the Power LED initially displays red to indicate that

the self-test procedure is running (see

“The Front Panel” on page 2

for an illustration and

explanation of the LEDs).

2.

After approximately 10 seconds, verify that:

a.

The Power LED changes color from red to green.

b.

The LAN port LED is lit to indicate that the modem router is connected to your PC or

router.

14

Troubleshooting

c.

The ADSL port LED is lit, indicating that your modem router is synchronized to your

ISP’s DSLAM.

d.

The Internet LED is lit to indicate that you have an Internet connection.

If any of these conditions does not occur, refer to the appropriate following section.

Power LED Not On

If the Power and other LEDs are off when your modem router is turned on:

•

Make sure that the power cord is properly connected to your modem router and that the power

supply adapter is properly connected to a functioning power outlet, and the power switch on

the back of the modem router is pressed in.

•

Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product.

If the error persists, you have a hardware problem and should contact technical support.

Power LED Never Turns Green

If the Power LED never turns green, the modem router’s self-test procedure failed.

•

Cycle the power to see if the modem router recovers.

•

Clear the modem router’s configuration to factory defaults. This will set the modem router’s IP

address to 192.168.0.1. This procedure is explained in

“Using the Reset Button” on page 19

.

If the error persists, you might have a hardware problem and should contact technical support.

ADSL LED not On or Blinking

If the ADSL LED is not lit, no ADSL link is detected. Check the following:

•

Make sure that the telephone jack is live—temporarily connect a standard telephone to the

telephone jack to check for a dial tone.

•

Make sure that the telephone cable connections are secure at the modem router and at the

ADSL-capable telephone jack.

If the ADSL LED is on, but is continuously blinking, the modem cannot synchronize with your

ISP’s equipment.

Troubleshooting

15

If you have just installed the modem and the ADSL LED has never been solid on, check the

following:

•

Disconnect all telephones on the line. If this solves the problem, reconnect the telephones one

at a time, being careful to use a microfilter on each telephone. If the microfilters are connected

correctly, you should be able to connect all your telephones.

•

If disconnecting telephones does not result in a green Internet LED, there may be a problem

with your wiring. If the telephone company has tested the ADSL signal at your Network

Interface Device (NID), then you may have poor quality wiring in your house.

•

Verify that you are connected to the correct telephone line. If you have more than one phone

line, be sure that you are connected to the line with the ADSL service. It may be necessary to

use a swapper if your ADSL signal is on pins 1 and 4 or the RJ-11 jack. The modem router

uses pins 2 and 3.

•

Log in to the modem router interface and select

ADSL Settings

from the Setup section of the

main menu.

•

Make sure your login name and account password are correct and the ADSL settings are set to

the values required by your ISP.

If the ADSL light was solid on but is now blinking, try switching off the modem router, waiting 30

seconds, and then switching back on again to see if the modem router recovers. If the problem

persists, try the following:

•

Check with your ISP that your service is not being interrupted.

•

If you have recently installed a telephone or other device that uses the telephone lines, make

sure that it is connected to the telephone line via a microfilter.

•

Log in to the modem router interface, note the modem router and ADSL status, run the

diagnostics test, and contact your ISP’s technical support representative. See the

User Manual

for detailed information.

LAN or Internet Port LEDs Not On

If either the LAN LED or Internet LED does not light when the Ethernet connection is made,

check the following:

•

Make sure that the Ethernet cable connections are secure at the modem router and at the

connected router or computer.

•

Make sure that power is turned on to the connected router or computer.

16

Troubleshooting

•

If the LAN port is lit, but the Internet port is not, log in to the modem router interface, note the

modem router and ADSL status, run the diagnostics test, and contact your ISP’s technical

support representative. See the

User Manual

for detailed information.

Troubleshooting the Web Management Interface

If you are unable to access themodem router’s Web Management interface from your computer

check the following:

•

Check the Ethernet connection between the computer and the router as described in the

previous section.

•

If your computer is directly connected to the modem router, make sure your computer’s IP

address is on the same subnet as the modem router. If you are using the recommended

addressing scheme, your computer’s address should be in the range of 192.168.0.2 to

192.168.0.254. Follow the instructions in the online document that you can access from

“Preparing Your Network” on page 23

to configure your computer.

•

If your modem router is connected to your computer via a router, make sure the computer’s IP

address is on the same subnet as the router, and the router is on a

different

subnet from the

modem router. The LAN IP addresses of the modem and router will normally be printed on a

label on the bottom or rear of the unit.

•

If your modem router’s IP address was changed and you do not know the current IP address,

clear the modem router’s configuration to factory defaults. This will set the modem router’s IP

address to 192.168.0.1. This procedure is explained in

“Using the Reset Button” on page 19

.

•

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet

Explorer, click

Refresh

to be sure that the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure you are using the correct login information. The factory default login name is

admin

and the password is

password

. Make sure that CAPS LOCK is off when entering this

information.

If your computer’s IP address is shown as 169.254.x.x:

Recent versions of Windows and MacOS will generate and assign an IP address if

the computer cannot reach a DHCP server. These auto-generated addresses are in

the range of 169.254.x.x. If your IP address is in this range, check the connection

from the computer to the modem router and reboot your computer.