Configuring Your Wireless Network

22

You can use WPS in one of two ways:

•

If the router’s SSID and security option have already been set (see

“Setting Your SSID and

Wireless Security” on page 20

), a wireless device can be connected to your wireless network

quickly and simply by using WPS. In this case, the existing wireless settings are transmitted to

the WPS-capable device.

•

If the router’s wireless options have not yet been configured and security has not been enabled

(the router is in its default state), WPS automatically configures the SSID and wireless security

settings for the router and then transmits these settings to the wireless device, such as a

wireless PC.

The first method is explained here. For more information on the second method, see the

User

Manual

.

If your network consists of WPS capable devices and non-WPS capable devices, NETGEAR

suggests that you set up your wireless network and security settings first using the manual or

traditional method (see

“Setting Your SSID and Wireless Security” on page 20

), and use WPS

only for adding additional WPS capable devices.

To add a wireless device using WPS:

1.

Press the WPS button on your router. The router will start transmitting its wireless settings.

You have 2 minutes to press a corresponding WPS button on your wireless device.

2.

On your wireless device, either:

•

Press an external WPS button on the outside of the device or,

•

Open the WPS utility on the device and follow the instructions to connect using WPS.

The WPS LED on the router will continue to blink while the 2-minute window is open. When the

LED stops blinking it will return to solid green. (The LED will only turn off if no security has been

configured on the router.)

Then, to access the Internet, launch a browser (such as Microsoft Internet Explorer or Mozilla

Firefox) from the device. You should see the wireless modem router’s Internet LED blink,

indicating communication with the ISP.

For more information on setting up your wireless network and configuring your wireless security

settings, see the

User Manual

. A link to the online

User Manual

is on your

Resource CD.

If you choose to use WPS, WEP with shared-key authentication is not supported by

WPS.

Troubleshooting

23

Troubleshooting

This chapter gives information about troubleshooting your wireless modem router. After each

problem description, instructions are provided to help you diagnose and solve the problem. For the

common problems listed, go to the section indicated.

•

Is the router on?

Go to

“Basic Functioning” on page 23

.

•

Have I connected the router correctly?

Go to

“Troubleshooting the Web Configuration Interface” on page 25

.

•

I cannot access the router’s configuration with my browser.

Go to

“Troubleshooting Internet Browsing” on page 28

.

•

I have configured the router but I can’t access the Internet.

Go to

“Troubleshooting the ISP Connection” on page 26

.

•

I cannot remember the router’s configuration password.

Go to

“To restore the factory default configuration settings, press the reset button on the

bottom of the router following the steps below.” on page 30

.

•

I want to clear the configuration and start over again.

Go to

“Restoring the Default Configuration and Password” on page 30

.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.

When power is first applied, verify that the Power LED is on (see

“Hardware Features” on

page 2

for an illustration and explanation of the LEDs).

2.

After approximately 1 minute, verify that:

a.

The LAN port LEDs are lit for any local ports that are connected.

b.

The ADSL Internet port LED is lit.

Troubleshooting

24

If a port’s LED is lit, a link has been established to the connected device. If any of these

conditions does not occur, refer to the appropriate following section.

3.

If you enabled wireless security, verify that the Push 'N' Connect (WPS) LED is lit. (If no

security is enabled, the WPS LED should be off.)

Power LED Not On

If the Power and other LEDs are off when your router is turned on:

•

Make sure that the power cord is properly connected to your router and that the power supply

adapter is properly connected to a functioning power outlet.

•

Check that you are using the power adapter supplied by NETGEAR for this product.

If the error persists, you have a hardware problem and should contact technical support.

Power LED is Red

When the router is turned on, it performs a power-on self test. If the Power LED turns red after a

few seconds or at any other time during normal operation, there is a fault within the router. The

power LED also turns red when you depress the factory default reset push button, and blinks red 3

times when that button is released. However, in this case, the wireless modem router is working

normally.

If the power LED turns red to indicate a router fault:

•

Cycle the power to see if the router recovers.

If the power LED is still red one minute after power up:

•

Cycle the power to see if the router recovers.

•

Clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.0.1. This procedure is explained in

“To restore the factory default configuration

settings, press the reset button on the bottom of the router following the steps below.” on

page 30

.

If the error persists, you might have a hardware problem and should contact technical support.

LAN or Internet Port LEDs Not On

If either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is made,

check the following:

•

Make sure that the Ethernet cable connections are secure at the router and at the hub or

workstation.

Troubleshooting

25

•

Make sure that power is turned on to the connected hub or workstation.

•

Be sure you are using the correct cable: when connecting the ADSL port, use the cable that

was supplied with the wireless modem router. If the Internet LED is still off, this may mean

that there is no ADSL service or the cable connected to the ADSL port is bad.

Troubleshooting the Web Configuration Interface

If you are unable to access the router’s Web Configuration interface from a computer on your local

network, check the following:

•

If you are using an Ethernet-connected computer, check the Ethernet connection between the

computer and the router as described in the previous section.

•

Make sure your computer’s IP address is on the same subnet as the router. If you are using the

recommended addressing scheme, your computer’s address should be in the range of

192.168.0.2 to 192.168.0.254. Refer to

“Preparing Your Network” on page 34

to find your

computer’s IP address.

•

If your computer’s IP address is shown as 169.254.x.x:, it might because recent versions of

Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP

server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in

this range, check the connection from the computer to the router and reboot your computer.

•

If your router’s IP address was changed and you do not know the current IP address, clear the

router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1.

This procedure is explained in

“To restore the factory default configuration settings, press the

reset button on the bottom of the router following the steps below.” on page 30

.

•

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet

Explorer, click Refresh to be sure the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure you are using the correct login information. The factory default login name is

admin

and the password is

password

. Make sure that CAPS LOCK is off when entering this

information.

If the router does not save changes you have made in the Web Configuration Interface, check the

following:

•

When entering configuration settings, be sure to click the

Apply

button before moving to

another menu or tab, or your changes are lost.

Troubleshooting

26

•

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but

the Web browser may be caching the old configuration.

Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should check the ADSL connection, then the

Internet TCP/IP connection.

ADSL link

If your router is unable to access the Internet, you should first determine whether you have an

ADSL link with the service provider. The state of this connection is indicated with the Internet

LED.

Internet LED Green or Blinking Green

If your Internet LED is green or blinking green, then you have a good ADSL connection. You can

be confident that the service provider has connected your line correctly and that your wiring is

correct.

Internet LED Red

If the Internet LED is red, disconnect all telephones on the line. If this solves the problem,

reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the

microfilters are connected correctly, you should be able to connect all your telephones.

If disconnecting telephones does not result in a green Internet LED, there may be a problem with

your wiring. If the telephone company has tested the ADSL signal at your Network Interface

Device (NID), then you may have poor quality wiring in your house.

Internet LED Off

If the Internet LED is off, disconnect all telephones on the line. If this solves the problem,

reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the

microfilters are connected correctly, you should be able to connect all your telephones.

If disconnecting telephones does not result in a green Internet LED the problem may be one of the

following:

•

Check that the telephone company has made the connection to your line and tested it.