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Reference Manual for the Model Wireless ADSL Firewall Router DG834G
8-50
Virtual Private Networking (Advanced Feature)
202-10006-05, June 2005
Range address
—enter the starting IP address in the "Single/Start IP address" field, and the
finish IP address in the "Finish IP address" field. This must be an address range used on the
remote LAN.
Subnet address
—enter an IP address in the "Single/Start IP address" field, and the desired
network mask in the "Subnet Mask" field.
The remote VPN endpoint must have these IP addresses entered as its "Local" addresses.
ESP Configuration
ESP (Encapsulating Security Payload) provides security for the payload (data) sent through the
VPN tunnel.
SPI
—enter the required security policy indexes (SPIs). Each policy must have unique SPIs. These
settings must match the remote VPN endpoint. The "in" setting here must match the "out" setting
on the remote VPN endpoint, and the "out" setting here must match the "in" setting on the remote
VPN endpoint.
Encryption
—select the desired Encryption Algorithm, and enter the key in the field provided. For
3DES, the keys should be 24 ASCII characters and for DES, the keys should be 8 ASCII
characters.
DES—the Data Encryption Standard (DES) processes input data that is 64 bits wide,
encrypting these values using a 56 bit key. Faster but less secure than 3DES.
3DES—(Triple DES) achieves a higher level of security by encrypting the data three times
using DES with three different, unrelated keys.
Authentication
—select the desired SHA-1 or MD5 Authentication Algorithm, and enter the key
in the field provided. For MD5, the keys should be 16 ASCII characters. For SHA-1, the keys
should be 20 ASCII characters.
MD5—128 bits, faster but less secure.
SHA-1 (default)—160 bits, slower but more secure.
Page 157 / 268
Troubleshooting
9-1
202-10006-05, June 2005
Chapter 9
Troubleshooting
This chapter gives information about troubleshooting your DG834G Wireless ADSL Firewall
Router. After each problem description, instructions are provided to help you diagnose and solve
the problem. For the common problems listed, go to the section indicated.
Is the router on?
Have I connected the router correctly?
Go to
“Basic Functioning” on page 9-1
.
I can’t access the router’s configuration with my browser.
Go to
“Troubleshooting the Web Configuration Interface” on page 9-3
.
I’ve configured the router but I can’t access the Internet.
Go to
“Troubleshooting the ISP Connection” on page 9-4
.
I can’t remember the router’s configuration password.
I want to clear the configuration and start over again.
Go to
“Restoring the Default Configuration and Password” on page 9-9
.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1.
When power is first applied, verify that the Power LED is on (see
“The Router’s Front Panel”
on page 2-6
for an illustration and explanation of the LEDs).
2.
Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is
running.
3.
After approximately 10 seconds, verify that:
a.
The Test LED is not lit.
b.
The LAN port LEDs are lit for any local ports that are connected.
c.
The WAN port LED is lit.
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Reference Manual for the Model Wireless ADSL Firewall Router DG834G
9-2
Troubleshooting
202-10006-05, June 2005
If a port’s LED is lit, a link has been established to the connected device. If a LAN port is
connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10 Mbps, the
LED will be amber.
If any of these conditions does not occur, refer to the appropriate following section.
Power LED Not On
If the Power and other LEDs are off when your router is turned on:
Make sure that the power cord is properly connected to your router and that the power supply
adapter is properly connected to a functioning power outlet.
Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.
Test LED Never Turns On or Test LED Stays On
When the router is turned on, the Test LED turns on for about 10 seconds and then turns off. If the
Test LED does not turn on, or if it stays on, there is a fault within the router.
If you experience problems with the Test LED:
Cycle the power to see if the router recovers and the LED blinks for the correct amount of
time.
If all LEDs including the Test LED are still on one minute after power up:
Cycle the power to see if the router recovers.
Clear the router’s configuration to factory defaults. This will set the router’s IP address to
192.168.0.1. This procedure is explained in
“Using the Reset button” on page 9-9
.
If the error persists, you might have a hardware problem and should contact technical support.
LAN or WAN Port LEDs Not On
If either the LAN LEDs or WAN LED do not light when the Ethernet connection is made, check
the following:
Make sure that the Ethernet cable connections are secure at the router and at the hub or
workstation.
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Reference Manual for the Model Wireless ADSL Firewall Router DG834G
Troubleshooting
9-3
202-10006-05, June 2005
Make sure that power is turned on to the connected hub or workstation.
Be sure you are using the correct cable:
When connecting the router’s WAN ADSL port, use the cable that was supplied with the
DG834G.
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration interface from a computer on your local
network, check the following:
If you are using an Ethernet-connected computer, check the Ethernet connection between the
computer and the router as described in the previous section.
Make sure your computer’s IP address is on the same subnet as the router. If you are using the
recommended addressing scheme, your computer’s address should be in the range of
192.168.0.2 to 192.168.0.254. Refer to
“Verifying TCP/IP Properties” on page C-6
or
“Verifying TCP/IP Properties for Macintosh Computers” on page C-17
to find your
computer’s IP address. Follow the instructions in
Appendix C
to configure your computer.
Note:
If your computer’s IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS will generate and assign an IP address if the
computer cannot reach a DHCP server. These auto-generated addresses are in the range of
169.254.x.x. If your IP address is in this range, check the connection from the computer to the
router and reboot your computer.
If your router’s IP address was changed and you do not know the current IP address, clear the
router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1.
This procedure is explained in
“Using the Reset button” on page 9-9
.
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
Try quitting the browser and launching it again.
Make sure you are using the correct login information. The factory default login name is
admin
and the password is
password
. Make sure that CAPS LOCK is off when entering this
information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
When entering configuration settings, be sure to click the APPLY button before moving to
another menu or tab, or your changes are lost.
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Reference Manual for the Model Wireless ADSL Firewall Router DG834G
9-4
Troubleshooting
202-10006-05, June 2005
Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should check the ADSL connection, then the
WAN TCP/IP connection.
ADSL link
If your router is unable to access the Internet, you should first determine whether you have an
ADSL link with the service provider. The state of this connection is indicated with the WAN LED.
WAN LED Green or Blinking Green
If your WAN LED is green or blinking green, then you have a good ADSL connection. You can be
confident that the service provider has connected your line correctly and that your wiring is
correct.
WAN LED Blinking Yellow
If your WAN LED is blinking yellow, then your router is attempting to make an ADSL connection
with the service provider. The LED should turn green within several minutes.
If the WAN LED does not turn green, disconnect all telephones on the line. If this solves the
problem, reconnect the telephones one at a time, being careful to use a microfilter on each
telephone. If the microfilters are connected correctly, you should be able to connect all your
telephones.
If disconnecting telephones does not result in a green WAN LED, there may be a problem with
your wiring. If the telephone company has tested the ADSL signal at your Network Interface
Device (NID), then you may have poor quality wiring in your house.
WAN LED Off
If the WAN LED is off, disconnect all telephones on the line. If this solves the problem, reconnect
the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters
are connected correctly, you should be able to connect all your telephones.

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