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Page 16 / 198 Scroll up to view Page 11 - 15
Hardware Overview and Setup
16
AC1600 WiFi Cable Modem Router
Note:
Your cable Internet provider’s contact information might change. You
can also find the contact information in your monthly Internet service
billing statement.
2.
If you are unable to activate your Internet service using the instructions on your cable
Internet provider’s website, call your cable Internet provider and do the following:
a.
When asked, provide your account information and provide the modem router’s
model number, which is C6250, serial number, and MAC address.
The serial number and MAC address are on the label on the modem router, which is
on the bottom of the cable modem.
b.
Wait for your cable Internet provider to confirm that your modem router is active.
c.
If you do not get an Internet connection with the modem router, ask your cable
Internet provider to look for your modem router online, and do one of the following
depending what your cable Internet provider tells you about your modem router:
•
If the modem router is not visible, your cable Internet provider can give you
instructions to verify why the modem router does not connect with your high-speed
Internet service.
•
If the modem router is visible to your cable Internet provider, reboot the modem
router. Check your online status again.
Activate Your Internet Service with Comcast XFINITY
If you use Comcast XFINITY, you can set up Internet service by using Comcast XFINITY’s
self-activation process. If you are unable to self-activate your modem router, call Comcast
XFINITY customer service. After you complete the setup, perform a speed test.
Comcast XFINITY
1-800-XFINITY (1-800-934-6489)
For more information, see
Activate Your Internet Service with Comcast
XFINITY
on page
16.
Cox
1-888-556-1193
Mediacom
1-844-2SIMPLE (1-844-274-6753)
Time Warner Cable
1-800-892-2253
Cable Internet Provider
Contact Information
Page 17 / 198
Hardware Overview and Setup
17
AC1600 WiFi Cable Modem Router
Before you start the self-activation process, make sure that your account number, account
phone number, and login information (your email address or user name and password) are
nearby.
To activate your Internet connection with Comcast XFINITY’s self-activation process:
1.
Close all web browsers.
2.
Launch a web browser.
You are redirected to the XFINITY self-activation page. If you are not redirected to the
XFINITY self-activation page, visit
www.comcast.com/activate
.
3.
Provide your XFINITY credentials and complete the self-activation process.
This process might take up to 15 minutes, during which the modem router reboots a
couple of times.
4.
If you are unable to activate your modem router using the XFINITY self-activation process,
call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489).
a.
When asked, provide your account information and provide the modem router’s
model number and MAC address, which are on the product label on the modem
router.
For more information, see
Product Label
on page
23.
b.
Wait for Comcast XFINITY to confirm that your modem router is active.
c.
If you do not get an Internet connection with the modem router, ask Comcast
XFINITY to look for your modem router online, and do one of the following
depending on what Comcast XFINITY tells you about your modem router:
•
If the modem router is not visible, Comcast XFINITY can give you instructions to
verify why the modem router does not connect with your high-speed Internet
service.
•
If the modem router is visible to Comcast XFINITY, reboot the modem router.
Check your online status again.
Perform a Speed Test
To determine the accurate Internet speed, visit the speed test website of your cable Internet
provider and perform a speed test.
If your actual speed is lower than your subscribed speed, contact your cable Internet
provider.
Cable the Modem Router to a Router and Use Bridge Mode
In the unlikely situation that you want to use the modem router as a cable modem only that
you can connect to an existing router or gateway, you must cable the modem router to the
router or gateway, log in to the modem router, and change its router mode setting. Changing
this setting prevents certain network conflicts that can occur when two devices on the same
network perform routing functions such as network address translation (NAT) and DHCP
Page 18 / 198
Hardware Overview and Setup
18
AC1600 WiFi Cable Modem Router
(assigning IP addresses to devices on the network). This turns the modem router into a
bridged modem.
Note:
If the modem router functions as a cable modem only (that is, as a
bridged modem or in bridge mode), the modem router’s WiFi radios
are turned off.
To cable your modem router to a gateway or router and change the router mode:
1.
Connect a coaxial cable.
Use the coaxial cable that your cable company provides to connect the cable port on the
modem router to a cable wall outlet or a line splitter.
2.
Connect the power adapter to the modem router and plug the power adapter into an
electrical outlet.
The Power LED lights green.
3.
On your computer or wireless device, find and select the WiFi network.
The WiFi network name is on the product label.
4.
Join the WiFi network and enter the WiFi password.
The password is on the product label.
Your wireless device connects to the WiFi network.
5.
Launch an Internet browser.
6.
Type
.
A login window opens.
7.
Type
admin
for the user name and type your password.
If you did not yet personalize your password, type
password
for the password.
8.
Click the
OK
button.
The BASIC Home page displays.
9.
Select
ADVANCED >
Administration > Router Mode
.
The Router Mode page displays.
10.
Select the
No
radio button.
By default, the
Yes
radio button is selected.
Page 19 / 198
Hardware Overview and Setup
19
AC1600 WiFi Cable Modem Router
With the
No
setting, the modem router works as a bridge and obtains IP information from
the cable Internet provider.
11.
Click the
Apply
button.
Your settings are saved.
12.
Follow the instructions that came with your router or gateway to connect it to the modem
router.
CAUTION:
When the modem router is in bridge mode, you must connect
only one
device (your other router) to one of the Ethernet ports on the modem
router. In most cases, an Internet service provider (ISP) provides only one
public IP address and connecting multiple devices can cause conflicts and
can cause your devices to stop working.
Page 20 / 198
20
2
2.
Connect to the Network and
Access the Modem Router
This chapter describes how to use NETGEAR genie to connect to the modem router.
This chapter contains the following sections:
•
Connect to the Network
•
Types of Logins and Access
•
Product Label
•
Access NETGEAR genie
•
Access the Modem Router with the NETGEAR genie App
Note:
For information about installing the modem router, see the
AC1600
WiFi Cable Modem Router Model C6250 Quick Start Guide
that
comes in the product package. You can also download this guide
from
downloadcenter.netgear.com
.

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