1. Home
    2. /
  2. Manuals
    3. /
  3. Mitrastar
    4. /
  4. HGW-2501GN-R2
    5. /
  5. 32
Page 156 / 160 Scroll up to view Page 151 - 155
Chapter 29
Troubleshooting
156
5
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
•
Try to access the Router using another service, such as Telnet. If you can access the Router, check
the remote management settings and firewall rules to find out why the Router does not respond
to HTTP.
•
If your computer is connected wirelessly, use a computer that is connected to a
ETHERNET
port.
I can see the
Login
screen, but I cannot log in to the Router.
1
Make sure you have entered the user name and password correctly. These fields are case-sensitive,
so make sure [Caps Lock] is not on.
2
You cannot log in to the web configurator while someone is using Telnet to access the Router. Log
out of the Router in the other session, or ask the person who is logged in to log out.
3
Turn the Router off and on.
4
If this does not work, you have to reset the device to its factory defaults. See
Section 29.2 on page
154
.
I cannot Telnet to the Router.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
configurator.
Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
configurator.
Ignore the suggestions about your browser.
29.4 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See
Section 1.3
on page 10
.
2
Make sure you entered your ISP account information correctly. These fields are case-sensitive, so
make sure [Caps Lock] is not on.
Page 157 / 160
Chapter 29
Troubleshooting
157
3
If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
client are the same as the settings in the AP.
4
If you are trying to access the Internet wirelessly, make sure you have enabled the wireless LAN by
the
Wifi/WPS
button or the
Network Setting >
Wireless > General
screen.
5
Disconnect all the cables from your device, and follow the directions in
Section 1.2 on page 9
. again.
6
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the Router), but my
Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See
Section 1.3
on page 10
.
2
Turn the Router off and on.
3
If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1
There might be a lot of traffic on the network. Look at the LEDs, and check
Section 1.3 on page 10
. If
the Router is sending or receiving a lot of information, try closing some programs that use the
Internet, especially peer-to-peer applications.
2
Turn the Router off and on.
3
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
•
Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled, you
might consider raising or lowering the priority for some applications.
29.5 Wireless Internet Access
What factors may cause intermittent or unstabled wireless connection? How can I solve
this problem?
The following factors may cause interference:
•
Obstacles: walls, ceilings, furniture, and so on.
•
Building Materials: metal doors, aluminum studs.
Page 158 / 160
Chapter 29
Troubleshooting
158
•
Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless
devices.
To optimize the speed and quality of your wireless connection, you can:
•
Move your wireless device closer to the AP if the signal strength is low.
•
Reduce wireless interference that may be caused by other wireless networks or surrounding
wireless electronics such as cordless phones.
•
Place the AP where there are minimum obstacles (such as walls and ceilings) between the AP and
the wireless client.
•
Reduce the number of wireless clients connecting to the same AP simultaneously, or add
additional APs if necessary.
•
Try closing some programs that use the Internet, especially peer-to-peer applications. If the
wireless client is sending or receiving a lot of information, it may have too many programs open
that use the Internet.
What wireless security modes does my Router support?
Wireless security is vital to your network. It protects communications between wireless stations,
access points and the wired network.
The available security modes in your Router are as follows:
•
WPA2-PSK:
(recommended) This uses a pre-shared key with the WPA2 standard.
•
WPA-PSK:
This has the device use either WPA-PSK or WPA2-PSK depending on which security
mode the wireless client uses.
•
WPA2:
WPA2 (IEEE 802.11i) is a wireless security standard that defines stronger encryption,
authentication and key management than WPA. It requires the use of a RADIUS server and is
mostly used in business networks.
•
WPA:
Wi-Fi Protected Access (WPA) is a subset of the IEEE 802.11i standard. It requires the use of
a RADIUS server and is mostly used in business networks.
•
WEP:
Wired Equivalent Privacy (WEP) encryption scrambles the data transmitted between the
wireless stations and the access points to keep network communications private.
29.6 Phone Calls and VoIP
The telephone port won’t work or the telephone lacks a dial tone.
1
Check the telephone connections and telephone wire.
I can access the Internet, but cannot make VoIP calls.
Page 159 / 160
Chapter 29
Troubleshooting
159
1
The
Telf
light should come on. Make sure that your telephone is connected to the
Telf1
port.
2
You can also check the VoIP status in the
System Info
screen.
3
If the VoIP settings are correct, use speed dial to make peer-to-peer calls. If you can make a call
using speed dial, there may be something wrong with the SIP server, contact your VoIP service
provider.
29.7 UPnP
When using UPnP and the Router reboots, my computer cannot detect UPnP and refresh
My Network Places > Local Network
.
1
Disconnect the Ethernet cable from the Router’s LAN port or from your computer.
2
Re-connect the Ethernet cable.
The
Local Area Connection
icon for UPnP disappears in the screen.
Restart your computer.
I cannot open special applications such as white board, file transfer and video when I use
the MSN messenger.
1
Wait more than three minutes.
2
Restart the applications.
Page 160 / 160
A
Appendix
Appendix A
Safety Warnings
160
A
PPENDIX
A
Appendix A
Safety Warnings
•
Do NOT use this product near water, for example, in a wet basement or near a swimming pool.
•
Do NOT expose your device to dampness, dust or corrosive liquids.
•
Do NOT store things on the device.
•
Do NOT install, use, or service this device during a thunderstorm. There is a remote risk of electric shock from lightning.
•
Connect ONLY suitable accessories to the device.
•
Do NOT open the device or unit. Opening or removing covers can expose you to dangerous high voltage points or other risks. ONLY
qualified service personnel should service or disassemble this device. Please contact your vendor for further information.
•
Make sure to connect the cables to the correct ports.
•
Place connecting cables carefully so that no one will step on them or stumble over them.
•
Always disconnect all cables from this device before servicing or disassembling.
•
Use ONLY an appropriate power adaptor or cord for your device. Connect it to the right supply voltage (for example, 110V AC in North
America or 230V AC in Europe).
•
Do NOT remove the plug and connect it to a power outlet by itself; always attach the plug to the power adaptor first before connecting it to
a power outlet.
•
Do NOT allow anything to rest on the power adaptor or cord and do NOT place the product where anyone can walk on the power adaptor
or cord.
•
Do NOT use the device if the power adaptor or cord is damaged as it might cause electrocution.
•
If the power adaptor or cord is damaged, remove it from the device and the power source.
•
Do NOT attempt to repair the power adaptor or cord. Contact your local vendor to order a new one.
•
Do not use the device outside, and make sure all the connections are indoors. There is a remote risk of electric shock from lightning.
•
Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your device.
•
Use only No. 26 AWG (American Wire Gauge) or larger telecommunication line cord.
•
Antenna Warning! This device meets ETSI and FCC certification requirements when using the included antenna(s). Only use the included
antenna(s).
•
If you wall mount your device, make sure that no electrical lines, gas or water pipes will be damaged.
•
This product is for indoor use only (utilisation intérieure exclusivement).
Your product is marked with this symbol, which is known as the WEEE mark. WEEE stands for Waste Electronics and Electrical
Equipment. It means that used electrical and electronic products should not be mixed with general waste. Used electrical and
electronic equipment should be treated separately.

Rate

4.5 / 5 based on 2 votes.

Popular Mitrastar Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top