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58
Chapter 8: Using the Compact Wireless-G Internet Video Camera’s Web-based Utility
Setup
Compact Wireless-G Internet Video Camera
Other
UPnP
. When enabled, the Camera’s Universal Plug and Play (UPnP) feature allows a UPnP-enabled computer to
easily detect the Camera. If your computer is UPnP-enabled, then select
Enable
.
Alternate Port
. If you want the Camera to be able to use an alternate port for HTTP/web connections, select
Enable
. Then enter the port number you want in the
Port Number
field.
To save your changes, click the
Apply
button. To cancel any unsaved changes, click the
Cancel
button. To get
additional information about the screen’s features, click the
Help
tab.
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59
Chapter 8: Using the Compact Wireless-G Internet Video Camera’s Web-based Utility
Setup
Compact Wireless-G Internet Video Camera
Status
The
Status
screen allows you to view the Camera’s status information.
System Status
Firmware Version
. The version number of the firmware currently installed is displayed here. Firmware should
only be upgraded from the
Help
screen if you experience problems with the Camera. Visit
www.linksys.com
to
find out if there is updated firmware.
MAC Address
. The MAC Address of the Camera is displayed here.
Camera Name
. The name you gave to the Camera is displayed here.
Description
. The information about the Camera that you entered is displayed here.
Date/Time
. The current date and time are shown here.
Network
Network Type
. The type of network is shown here.
IP Address
. The Camera’s IP Address is displayed here.
Subnet Mask
. The Camera’s Subnet Mask is shown here.
Gateway
. The IP address of the Camera’s Gateway is displayed here.
Wireless
SSID
. The SSID or wireless network name of the Camera is shown here.
Channel
. The channel setting of the Camera is displayed here.
Security
. The wireless security setting of the Camera is shown here.
To get the Camera’s most up-to-date information, click the
Refresh
button. To get additional information about
the screen’s features, click the
Help
tab.
Figure 8-25: Status Screen
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60
Chapter 8: Using the Compact Wireless-G Internet Video Camera’s Web-based Utility
Help
Compact Wireless-G Internet Video Camera
Help
Through the
Help
screen, you’ll find links to additional resources for the Camera and its Utility. If you click the
Help tab directly from the
Welcome
screen, then you will see the
User Help
screen and will only be able to access
the link to the Linksys support page for downloading the latest Multi-Camera Viewer & Recorder Utility, as well as
view information about the View Video feature.
If you first log in to access the Camera’s Setup and then click the Help tab, you will see the
Administrator Help
screen and will be able to access these resources:
Setup
. Click any of the topics in the bar on the left to get help information.
Linksys Support Page - Download Latest Viewer/Recorder Utility
. Click this link to download the most recent
version of the Multi-Camera Viewer & Recorder Utility from the Linksys website,
www.linksys.com
.
Click here to learn how to configure Port Forwarding in your Linksys Router
. If you are going to use the
SoloLink DDNS Service, you need to set up port forwarding on your router. For instructions on how to configure a
Linksys router, click this link. If you have a different router, refer to your router’s documentation.
Adobe website (software for viewing PDF documents)
. If you do not have the Acrobat Reader, click the
Adobe
website
link to download it.
Figure 8-26: User Help Screen
NOTE:
The appearance and features of the
Help
screen will vary depending on whether you have
logged in first to access the Setup.
Figure 8-27: Administrator Help Screen
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61
Appendix A: Troubleshooting
Common Problems and Solutions
Compact Wireless-G Internet Video Camera
Appendix A: Troubleshooting
This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” This
appendix provides solutions to problems that may occur during the installation and operation of the Compact
Wireless-G Internet Video Camera. Read the description below to solve your problems. If you can't find an answer
here, check the Linksys website at
www.linksys.com
.
Common Problems and Solutions
1.
I can’t view the Camera’s video using Internet Explorer.
Make sure the OCX plug-in was correctly installed. If you’re not sure, re-install the plug-in by following these
instructions:
On the
Welcome
screen of the Camera’s Web-based Utility, click the
View Video
button.
A screen mentioning a security warning about an OCX plug-in will appear. Click the
Yes
button to allow
the plug-in to be installed.
You should then be able to view the Camera’s streaming video.
If you still cannot view the video, make sure you have the rights to install the plug-in in your PC’s Internet
Explorer. If not, log into your computer as an administrator and install the plug-in.
Then you can check if the OCX plug-in has been installed. Follow these instructions:
From Internet Explorer, go to
Tools
and
Internet Options
.
On the General screen, click
Settings
under
Temporary Internet files
.
Click
View Objects
. You should see a file named NetCamPlayerWeb Control installed.
2.
The OCX plug-in is installed in Internet Explorer, but I cannot view any video.
Make sure you have Microsoft Internet Explorer 5.5 or higher installed. Then delete the OCX plug-in by
following these instructions:
From Internet Explorer, go to
Tools
and
Internet Options
.
On the General screen, click
Settings
under
Temporary Internet files
.
Click
View Objects
.
You should see a file named NetCamPlayerWeb Control installed. Delete this file from the list.
The next time you click View Video from the web browser, you will be prompted to re-install the OCX plug-
in.
3.
When powering on the Camera, I can’t immediately access the Camera from my computer.
Make sure the Camera’s LED is continuously lit. When it is flashing, the Camera is initializing.
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Appendix A: Troubleshooting
Common Problems and Solutions
Compact Wireless-G Internet Video Camera
4.
I’m not able to play my recording video files.
Make sure you have Microsoft Windows Media Player 7 or higher. If you don’t, you can download the latest
version from
www.microsoft.com
.
5.
I have two Cameras and see two WVC54GCs listed in my Multi-Camera Viewer & Recorder Utility.
When I click to view both Cameras, I see the video of only one Camera.
Make sure that the Cameras have different camera or device names. You can change this by using the Web-
based Utility or running the Setup Wizard. If you use the Web-based Utility, log in and click the
Setup
tab.
Then on the
Basic
screen, change the Camera Name.
6.
I want to set up an account with the SoloLink DDNS Service, but I can’t access the SoloLink website
to sign up.
Make sure the Camera is properly configured on your local network. Then check to see if your PC and Camera
are properly connected and your network has an active Internet connection.
7.
When I view video remotely via the Internet, the video is very slow.
Video performance is greatly affected by your Internet connection speed. You can lower the Camera’s image
quality to speed up the video. Through the Camera’s Web-based Utility, click the
Setup
and
Image
tabs, and
then lower the image quality on the
Image
screen.
8.
I cannot access the Setup tab of the Camera’s Web-based Utility.
Make sure you have administrator rights. Only an administrator can change the Camera’s settings.
9.
I want to access the Camera when I’m away from home, but somehow I can’t connect.
If your network uses a dynamic IP address supplied by your ISP, then the IP address you use to reach the
Camera will change as well. You need to use the Linksys SoloLink DDNS Service, so you can access the
Camera using its domain name while the service keeps track of the IP address changes. To set up a Dynamic
Domain Name Service (DDNS) account, click the
Setup
tab of the Camera’s Web-based Utility. Click the
SoloLink DDNS
tab. If you are a new user, click
New User? - Click here to Register
. Follow the on-screen
instructions.
You can also set up the Linksys SoloLink DDNS Service by inserting the Setup CD-ROM into your PC’s CD-ROM
drive. Click the
Setup SoloLink DDNS Service
button, and follow the on-screen instructions. For more
information, see “Chapter 7: Setting up the Linksys SoloLink DDNS Service.”
Important: To allow remote access to the Camera, you will also have to use the port forwarding feature on
your network router.
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