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59
Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G Media Storage Link Router with SpeedBooster
18.I cannot write to the USB disk attached to the Router.
Make sure your USB disk is formatted with the FAT32 file system. The Router cannot write to a disk that is
formatted with the NTFS file system.
19.I do not see the Router in my Network Neighborhood.
Make sure the Router uses the same Workgroup Group as the rest of your network. Access the Router’s Web-
based Utility. Click the
Storage
tab. Then click the
Administration
tab. In the
Workgroup Name
field, enter the
Workgroup Name of your network. Then click the
Save Settings
button. For more information about the Web-
based Utility, refer to “Chapter 5: Configuring the Wireless-G Media Storage Link Router.”
Frequently Asked Questions
Will I lose the data on my USB disk if I plug it into the Router?
No data will be lost. It will be retained and accessible by users on the network.
How do I access the USB disk from the network if the disk is connected to the Router?
The Router will appear to be a computer on your network. You can browse for the Router in your Network
Neighborhood and create mapped drives from the shares you have created. For more information on how to map
network drives, refer to Windows Help or your Windows user manual.
What kind of file system can I use with the Router?
The Router supports read and write access to FAT32 file systems, and it supports read-only access to NTFS file
systems.
Can I connect a USB hub to the Router so I can connect more than one USB disk?
Yes, you can use a USB hub to connect more than one USB disk.
After using SecureEasySetup, my existing wireless devices can no longer connect to the Router.
SecureEasySetup uses WPA-Personal encryption. If your current wireless devices do not support WPA-Personal
security, then you cannot use SecureEasySetup on your network. You will need to manually configure your
network security using the encryption supported by your existing devices. Re-run the Setup Wizard. On the
Welcome
screen for the Setup Wizard, click
Click Here to Start
and follow the on-screen instructions. On the
Configure Wireless Settings
screen, click
Enter Wireless Settings Manually
and continue to follow the on-
screen instructions. To use the Web-based Utility instead of the Setup Wizard, refer to “Chapter 5: Configuring the
Wireless-G Media Storage Link Router.”
How do I set up additional devices using SecureEasySetup?
Repeat the SecureEasySetup process for each device until all of your devices have been configured.
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60
Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G Media Storage Link Router with SpeedBooster
Where is my SecureEasySetup button?
On the Router, the SecureEasySetup button is located on the front panel. The button should be lighted either
orange or white. For other SecureEasySetup devices, refer to each wireless device's documentation to locate the
button on that device.
I have devices that support WPA-Personal security, but do not have SecureEasySetup.
Can I still use
SecureEasySetup?
Yes. Print out the wireless security settings at the end of the SecureEasySetup process, and then manually
configure the settings for your non-SecureEasySetup devices. Refer to each wireless device’s documentation for
instructions on how to enter these settings.
What is the maximum number of IP addresses that the Router will support?
The Router will support up to 253 IP addresses.
Is IPSec Pass-Through supported by the Router?
Yes, it is a built-in feature that the Router automatically enables.
Where is the Router installed on the network?
In a typical environment, the Router is installed between the cable/DSL modem and the LAN.
Plug the Router into
the cable/DSL modem’s Ethernet port.
Does the Router support IPX or AppleTalk?
No. TCP/IP is the only protocol standard for the Internet and has become the global standard for communications.
IPX, a NetWare communications protocol used only to route messages from one node to another, and AppleTalk,
a communications protocol used on Apple and Macintosh networks, can be used for LAN to LAN connections, but
those protocols cannot connect from the Internet to a LAN.
Does the Internet connection of the Router support 100Mbps Ethernet?
The Router’s current hardware design supports up to 100Mbps Ethernet on its Internet port; however, the Internet
connection speed will vary depending on the speed of your broadband connection. The Router also supports
100Mbps over the auto-sensing Fast Ethernet 10/100 switch on the LAN side of the Router.
What is Network Address Translation and what is it used for?
Network Address Translation (NAT) translates multiple IP addresses on the private LAN to one public address that
is sent out to the Internet. This adds a level of security since the address of a PC connected to the private LAN is
never transmitted on the Internet. Furthermore, NAT allows the Router to be used with low cost Internet
accounts, such as DSL or cable modems, when only one TCP/IP address is provided by the ISP. The user may
have many private addresses behind this single address provided by the ISP.
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61
Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G Media Storage Link Router with SpeedBooster
Does the Router support any operating system other than Windows 98SE, Windows Millennium,
Windows 2000, or Windows XP?
Yes, but Linksys does not, at this time, provide technical support for setup, configuration or troubleshooting of
any non-Windows operating systems.
Does the Router support ICQ send file?
Yes, with the following fix: click ICQ menu -> preference -> connections tab->, and check I am behind a firewall
or proxy. Then set the firewall time-out to 80 seconds in the firewall setting. The Internet user can then send a file
to a user behind the Router.
I set up an Unreal Tournament Server, but others on the LAN cannot join. What do I need to do?
If you have a dedicated Unreal Tournament server running, you need to create a static IP for each of the LAN
computers and forward ports 7777, 7778, 7779, 7780, 7781, and 27900 to the IP address of the server. You can
also use a port forwarding range of 7777 ~ 27900. If you want to use the UT Server Admin, forward another port.
(Port 8080 usually works well but is used for remote admin. You may have to disable this.) Then in the
[UWeb.WebServer] section of the server.ini file, set the ListenPort to 8080 (to match the mapped port above) and
ServerName to the IP assigned to the Router from your ISP.
Can multiple gamers on the LAN get on one game server and play simultaneously with just one public IP
address?
It depends on which network game or what kind of game server you are using.
For example, Unreal Tournament
supports multi-login with one public IP.
How do I get Half-Life: Team Fortress to work with the Router?
The default client port for Half-Life is 27005.
The computers on your LAN need to have “+clientport 2700x”
added to the HL shortcut command line; the x would be 6, 7, 8, and on up. This lets multiple computers connect
to the same server. One problem: Version 1.0.1.6 won’t let multiple computers with the same CD key connect at
the same time, even if on the same LAN (not a problem with 1.0.1.3).
As far as hosting games, the HL server does
not need to be in the DMZ. Just forward port 27015 to the local IP address of the server computer.
How can I block corrupted FTP downloads?
If you are experiencing corrupted files when you download a file with your FTP client, try using another FTP
program.
The web page hangs; downloads are corrupt, or nothing but junk characters are being displayed on the
screen. What do I need to do?
Force your Ethernet adapter to 10Mbps or half duplex mode, and turn off the “Auto-negotiate” feature of your
Ethernet adapter as a temporary measure. (Please look at the Network Control Panel in your Ethernet adapter’s
Advanced Properties tab.) Make sure that your proxy setting is disabled in the browser. Check our website at
www.linksys.com for more information.
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Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G Media Storage Link Router with SpeedBooster
If all else fails in the installation, what can I do?
Reset the Router by holding down the reset button until the Power LED fully turns on and off. Reset your cable or
DSL modem by powering the unit off and then on. Obtain and flash the latest firmware release that is readily
available on the Linksys website, www.linksys.com.
How will I be notified of new Router firmware upgrades?
All Linksys firmware upgrades are posted on the Linksys website at www.linksys.com, where they can be
downloaded for free. To upgrade the Router’s firmware, use the Administration - Firmware Upgrade tab of the
Router’s web-based utility. If the Router’s Internet connection is working well, there is no need to download a
newer firmware version, unless that version contains new features that you would like to use. Downloading a
more current version of Router firmware will not enhance the quality or speed of your Internet connection, and
may disrupt your current connection stability.
Will the Router function in a Macintosh environment?
Yes, but the Router’s setup pages are accessible only through Internet Explorer 4.0 or Netscape Navigator 4.0 or
higher for Macintosh.
I am not able to get the web configuration screen for the Router.
What can I do?
You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet
Explorer.
Or remove the dial-up settings on your browser.
Check with your browser documentation, and make
sure that your browser is set to connect directly and that any dial-up is disabled. Make sure that your browser is
set to connect directly and that any dial-up is disabled. For Internet Explorer, click Tools, Internet Options, and
then the Connection tab. Make sure that Internet Explorer is set to Never dial a connection. For Netscape
Navigator, click Edit, Preferences, Advanced, and Proxy. Make sure that Netscape Navigator is set to Direct
connection to the Internet.
What is DMZ Hosting?
Demilitarized Zone (DMZ) allows one IP address (computer) to be exposed to the Internet. Some applications
require multiple TCP/IP ports to be open.
It is recommended that you set your computer with a static IP if you
want to use DMZ Hosting. To get the LAN IP address, see “Appendix E: Finding the MAC Address and IP Address
for Your Ethernet Adapter.”
If DMZ Hosting is used, does the exposed user share the public IP with the Router?
No.
Does the Router pass PPTP packets or actively route PPTP sessions?
The Router allows PPTP packets to pass through.
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63
Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G Media Storage Link Router with SpeedBooster
Is the Router cross-platform compatible?
Any platform that supports Ethernet and TCP/IP is compatible with the Router.
How many ports can be simultaneously forwarded?
Theoretically, the Router can establish 520 sessions at the same time, but you can only forward 10 ranges of
ports.
What are the advanced features of the Router?
The Router’s advanced features include advanced wireless settings, filters, access restriction policies, port
forwarding, advanced routing, and DDNS.
How do I get mIRC to work with the Router?
Under the Port Forwarding tab, set port forwarding to 113 for the PC on which you are using mIRC.
Can the Router act as my DHCP server?
Yes. The Router has DHCP server software built-in.
Can I run an application from a remote computer over the wireless network?
This will depend on whether or not the application is designed to be used over a network. Consult the
application’s documentation to determine if it supports operation over a network.
What is the IEEE 802.11g standard?
It is one of the IEEE standards for wireless networks. The 802.11g standard allows wireless networking hardware
from different manufacturers to communicate, provided that the hardware complies with the 802.11g standard.
The 802.11g standard states a maximum data transfer rate of 54Mbps and an operating frequency of 2.4GHz.
What is the IEEE 802.11b standard?
It is one of the IEEE standards for wireless networks. The 802.11b standard allows wireless networking hardware
from different manufacturers to communicate, provided that the hardware complies with the 802.11b standard.
The 802.11b standard states a maximum data transfer rate of 11Mbps and an operating frequency of 2.4GHz.
What IEEE 802.11g features are supported?
The product supports the following IEEE 802.11g functions:
•
CSMA/CA plus Acknowledge protocol
•
OFDM protocol
•
Multi-Channel Roaming
•
Automatic Rate Selection
•
RTS/CTS feature
•
Fragmentation
•
Power Management
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