19216811.liveWRT 1900AC
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Troubleshooting
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AFTER SETUP
The Internet appears to be unavailable
If the Internet has difficulty communicating with your router, the problem may
appear as a “Cannot find [Internet address]” message in your Web browser. If you
know that the Internet address is correct, and if you’ve tried several valid Internet
addresses with the same result, the message could mean that there’s a problem
with your ISP or modem communicating with your router.
Try the following:
•
Make sure that the network and power cables are securely connected.
•
Make sure that the power outlet that your router is connected to has power.
•
Reboot your router.
•
Contact your ISP and ask about outages in your area.
The most common method of troubleshooting your router is to turn it off then back
on again. Your router can then reload its custom settings, and other devices (such
as the modem) will be able to rediscover the router and communicate with it. This
process is called rebooting.
REBOOTING YOUR ROUTER
To reboot your router using the power cord, do the following:
•
Disconnect the power cord from the router and the modem.
•
Wait
10 seconds, and reconnect the power cord to the modem. Make sure it
has power.
•
Wait until the modem’s online indicator has stopped blinking, or two minutes.
Reconnect the power cord to the router.
Wait until the power indicator stops blinking. Wait two minutes before trying to
connect to the Internet from a computer.
To reboot your router using Linksys Smart Wi-Fi, do the following:
•
Log in to Linksys Smart Wi-Fi. (See “How to connect to Linksys Smart Wi-Fi” on
page 11.)
•
Under R
outer Settings
, click
Troubleshooting
.
•
Click the
Diagnostics
tab.
Under
Reboot
, click
Reboot
.
A confirmation screen opens.
Click
Yes
. The router will reboot. While the router is rebooting, all connected
devices will lose their Internet connection.