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87
Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G ADSL Gateway with 2 Phone Ports
Gateway’s web-based utility. If the Gateway’s Internet connection is working well, there is no need to download a
newer firmware version, unless that version contains new features that you would like to use.
Will the Gateway function in a Macintosh environment?
Yes, but the Gateway’s setup pages are accessible only through Internet Explorer 4.0 or Netscape Navigator 4.0 or
higher for Macintosh.
I am not able to get the web configuration screen for the Gateway.
What can I do?
You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet
Explorer. Check with your browser documentation, and make sure that your browser is set to connect directly and
that any dial-up is disabled. For Internet Explorer, click Tools, Internet Options, and then the Connection tab. Make
sure that Internet Explorer is set to Never dial a connection. For Netscape Navigator, click Edit, Preferences,
Advanced, and Proxy. Make sure that Netscape Navigator is set to Direct connection to the Internet.
What is DMZ Hosting?
Demilitarized Zone (DMZ) allows one IP address (computer) to be exposed to the Internet. Some applications
require multiple TCP/IP ports to be open.
It is recommended that you set your computer with a static IP if you
want to use DMZ Hosting. To get the IP address, see
Appendix D: Finding the MAC Address and IP Address for
Your Ethernet Adapter
.
If DMZ Hosting is used, does the exposed user share the public IP with the Gateway?
No.
Does the Gateway pass PPTP packets or actively route PPTP sessions?
The Gateway allows PPTP packets to pass through.
Is the Gateway cross-platform compatible?
Any platform that supports Ethernet and TCP/IP is compatible with the Gateway.
How many ports can be simultaneously forwarded?
Theoretically, the Gateway can establish 520 sessions at the same time, but you can only forward 10 ranges of
ports.
What are the advanced features of the Gateway?
The Gateway’s advanced features include Advanced Wireless settings, Filters, Port Forwarding, Routing, and
DDNS.
What is the maximum number of VPN sessions allowed by the Gateway?
The maximum number depends on many factors. At least one IPSec session will work through the Gateway;
however, simultaneous IPSec sessions may be possible, depending on the specifics of your VPNs.
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88
Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G ADSL Gateway with 2 Phone Ports
How can I check whether I have static or DHCP IP Addresses?
Consult your ISP to obtain this information.
How do I get mIRC to work with the Gateway?
Under the Port Forwarding tab, set port forwarding to 113 for the computer on which you are using mIRC.
Can the Gateway act as my DHCP server?
Yes. The Gateway has DHCP server software built-in.
Can I run an application from a remote computer over the wireless network?
This will depend on whether or not the application is designed to be used over a network. Consult the
application’s documentation to determine if it supports operation over a network.
What is the IEEE 802.11g standard?
It is one of the IEEE standards for wireless networks. The 802.11g standard allows wireless networking hardware
from different manufacturers to communicate, provided that the hardware complies with the 802.11g standard.
The 802.11g standard states a maximum data transfer rate of 54Mbps and an operating frequency of 2.4GHz.
What IEEE 802.11b and 802.11g features are supported?
The product supports the following IEEE 802.11b and IEEE 802.11g functions:
•
CSMA/CA plus Acknowledge protocol
•
Multi-Channel Roaming
•
Automatic Rate Selection
•
RTS/CTS feature
•
Fragmentation
•
Power Management
What is ad-hoc mode?
When a wireless network is set to ad-hoc mode, the wireless-equipped computers are configured to
communicate directly with each other, peer-to-peer without the use of an access point.
What is infrastructure mode?
When a wireless network is set to infrastructure mode, the wireless network is configured to communicate with a
network through a wireless access point.
What is roaming?
Roaming is the ability of a portable computer user to communicate continuously while moving freely throughout
an area greater than that covered by a single access point. Before using the roaming function, the computer must
make sure that it is the same channel number with the access point of dedicated coverage area.
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89
Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G ADSL Gateway with 2 Phone Ports
To achieve true seamless connectivity, the wireless network must incorporate a number of different functions.
Each node and access point, for example, must always acknowledge receipt of each message. Each node must
maintain contact with the wireless network even when not actually transmitting data. Achieving these functions
simultaneously requires a dynamic RF networking technology that links access points and nodes. In such a
system, the user’s end node undertakes a search for the best possible access to the system. First, it evaluates
such factors as signal strength and quality, as well as the message load currently being carried by each access
point and the distance of each access point to the wired backbone. Based on that information, the node next
selects the right access point and registers its address. Communications between end node and host computer
can then be transmitted up and down the backbone.
As the user moves on, the end node’s RF transmitter regularly checks the system to determine whether it is in
touch with the original access point or whether it should seek a new one. When a node no longer receives
acknowledgment from its original access point, it undertakes a new search. Upon finding a new access point, it
then re-registers, and the communication process continues.
What is the ISM band?
The FCC and their counterparts outside of the U.S. have set aside bandwidth for unlicensed use in the ISM
(Industrial, Scientific and Medical) band. Spectrum in the vicinity of 2.4 GHz, in particular, is being made available
worldwide. This presents a truly revolutionary opportunity to place convenient high-speed wireless capabilities in
the hands of users around the globe.
What is Spread Spectrum?
Spread Spectrum technology is a wideband radio frequency technique developed by the military for use in
reliable, secure, mission-critical communications systems. It is designed to trade off bandwidth efficiency for
reliability, integrity, and security. In other words, more bandwidth is consumed than in the case of narrowband
transmission, but the trade-off produces a signal that is, in effect, louder and thus easier to detect, provided that
the receiver knows the parameters of the spread-spectrum signal being broadcast. If a receiver is not tuned to
the right frequency, a spread-spectrum signal looks like background noise. There are two main alternatives,
Direct Sequence Spread Spectrum (DSSS) and Frequency Hopping Spread Spectrum (FHSS).
What is DSSS? What is FHSS? And what are their differences?
Frequency-Hopping Spread-Spectrum (FHSS) uses a narrowband carrier that changes frequency in a pattern that
is known to both transmitter and receiver. Properly synchronized, the net effect is to maintain a single logical
channel. To an unintended receiver, FHSS appears to be short-duration impulse noise. Direct-Sequence Spread-
Spectrum (DSSS) generates a redundant bit pattern for each bit to be transmitted. This bit pattern is called a chip
(or chipping code). The longer the chip, the greater the probability that the original data can be recovered. Even if
one or more bits in the chip are damaged during transmission, statistical techniques embedded in the radio can
recover the original data without the need for retransmission. To an unintended receiver, DSSS appears as low
power wideband noise and is rejected (ignored) by most narrowband receivers.
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90
Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G ADSL Gateway with 2 Phone Ports
Will the information be intercepted while it is being transmitted through the air?
WLAN features two-fold protection in security. On the hardware side, as with Direct Sequence Spread Spectrum
technology, it has the inherent security feature of scrambling. On the software side, WLAN offers the encryption
function (WEP) to enhance security and access control.
What is WEP?
WEP is Wired Equivalent Privacy, a data privacy mechanism based on a 64-bit or 128-bit shared key algorithm, as
described in the IEEE 802.11 standard.
What is a MAC Address?
The Media Access Control (MAC) address is a unique number assigned by the manufacturer to any Ethernet
networking device, such as a network adapter, that allows the network to identify it at the hardware level. For all
practical purposes, this number is usually permanent. Unlike IP addresses, which can change every time a
computer logs onto the network, the MAC address of a device stays the same, making it a valuable identifier for
the network.
How do I reset the Gateway?
Press the Reset button on the back panel for about ten seconds. This will reset the Gateway to its default settings.
How do I resolve issues with signal loss?
There is no way to know the exact range of your wireless network without testing. Every obstacle placed between
the Gateway and a wireless computer will create signal loss.
Lead glass, metal, concrete floors, water and walls
will inhibit the signal and reduce range.
Start with the Gateway and your wireless computer in the same room
and move it away in small increments to determine the maximum range in your environment.
You may also try using different channels, as this may eliminate interference affecting only one channel.
I have excellent signal strength, but I cannot see my network.
WEP is probably enabled on the Gateway, but not on your wireless adapter (or vice versa).
Verify that the same
WEP keys and levels (64 or 128) are being used on all nodes of your wireless network.
How many channels/frequencies are available with the Gateway?
There are eleven available channels, ranging from 1 to 11 (in North America).
If your questions are not addressed here, refer to the Linksys international website,
www.linksys.com/international.
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91
Appendix B:
Security Precautions
Wireless-G ADSL Gateway with 2 Phone Ports
Appendix B: Wireless Security
Linksys wants to make wireless networking as safe and easy for you as possible. The current generation of
Linksys products provide several network security features, but they require specific action on your part for
implementation. So, keep the following in mind whenever you are setting up or using your wireless network.
Security Precautions
The following is a complete list of security precautions to take (as shown in this User Guide) (at least steps 1
through 5 should be followed):
1.
Change the default SSID.
2.
Disable SSID Broadcast.
3.
Change the default password for the Administrator account.
4.
Enable MAC Address Filtering.
5.
Change the SSID periodically.
6.
Use the highest encryption algorithm possible. Use WPA if it is available. Please note that this may reduce
your network performance.
7.
Change the WEP encryption keys periodically.
To ensure network security, steps one through five should be followed, at least.
Security Threats Facing Wireless Networks
Wireless networks are easy to find. Hackers know that in order to join a wireless network, wireless networking
products first listen for “beacon messages”. These messages can be easily decrypted and contain much of the
network’s information, such as the network’s SSID (Service Set Identifier). Here are the steps you can take:
Change the administrator’s password regularly.
With every wireless networking device you use, keep in mind
that network settings (SSID, WEP keys, etc.) are stored in its firmware. Your network administrator is the only
person who can change network settings. If a hacker gets a hold of the administrator’s password, he, too, can
change those settings. So, make it harder for a hacker to get that information. Change the administrator’s
password regularly.
Note:
Some of these security features are
available only through the network router or
access point. Refer to the router or access
point’s documentation for more information.
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