Linksys RVS4000 Router Manual PDF (Setup & Configuration Guide)

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Chapter 6: Setting Up and Configuring the Router

Status Tab

4-Port Gigabit Security Router with VPN

DHCP Server

. The status of the Router's DHCP server function is displayed here.

Start IP Address

. This shows the beginning of the range of IP addresses used by the DHCP Server.

End IP Address

. This shows the end of the range of IP addresses used by the DHCP Server.

DHCP Client Table

. Clicking this button will open a screen showing you which PCs are utilizing the Router as a

DHCP server. On the DHCP Client Table screen, you will see a list of DHCP clients (PCs and other network devices)

with the following information: Client Names, Interfaces, IP Addresses, MAC Addresses, and the length of time

before their assigned IP addresses expire.

ARP/RARP Table

. Clicking this button will open a screen showing you which PCs are utilizing the Router as a

ARP/RARP server. On the ARP/RARP Table screen, you will see a list of ARP/RARPs (PCs and other network

devices) with the following information: IP Addresses and MAC Addresses.

VPN Clients

Username

. Displays the username of the VPN Client.

Status

. Displays the connection status of the VPN Client.

Start Time

. Displays the start time of the most recent VPN session for the specified VPN Client.

End Time

. Displays the end time of a VPN session if the VPN Client has disconnected.

Duration

. Displays the total connection time of the latest VPN session.

Refresh

button. Updates the screen with the latest VPN Client information.

Disconnect

button. Check the Disconnect box and click the

Disconnect

button to disconnect a VPN Client.

Figure 6-44: VPN Clients

Figure 6-43: Local Network

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Appendix A: Troubleshooting

Common Problems and Solutions

4-Port Gigabit Security Router with VPN

Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Router.

Read the descriptions below to help solve your problems. If you can't find an answer here, check the Linksys

website at

www.linksys.com

Common Problems and Solutions

I need to set a static IP address on a PC.

The Router, by default, assigns an IP address range of 192.168.1.100 to 192.168.1.149 using the DHCP server

on the Router. To set a static IP address, you can only use the ranges 192.168.1.2 to 192.168.1.99 and

192.168.1.150 to 192.168.1.254. Each PC or network device that uses TCP/IP must have a unique address to

identify itself in a network. If the IP address is not unique to a network, Windows will generate an IP conflict

error message. You can assign a static IP address to a PC by performing the following steps:

For Windows 98 and Millennium:

Click

Start

Setting

, and

Control Panel

. Double-click

Network

The following network components are installed

box, select the

TCP/IP

-> associated with your

Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no

association to an Ethernet adapter. Highlight it and click the

Properties

button.

In the

TCP/IP properties

window, select the

IP address

tab, and select

Specify an IP address

. Enter a

unique IP address that is not used by any other computer on the network connected to the Router. You can

only use an IP address in the ranges 192.168.1.2 to 192.168.1.99 and 192.168.1.151 to 192.168.1.254.

Make sure that each IP address is unique for each PC or network device.

Click the

Gateway

tab, and in the

New Gateway

prompt, enter

192.168.1.1

, which is the default IP

address of the Router. Click the

Add

button to accept the entry.

Click the

DNS

tab, and make sure the

DNS Enabled

option is selected. Enter the Host and Domain names

(e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not

provided the DNS IP address, contact your ISP to get that information or go to its website for the

information.

Click the

button in the

TCP/IP properties

window, and click

or the

button for the

Network

window.

Restart the computer when asked.

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Appendix A: Troubleshooting

Common Problems and Solutions

4-Port Gigabit Security Router with VPN

For Windows 2000:

Click

Start

Settings

, and

Control Panel

. Double-click

Network and Dial-Up Connections

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are using, and

select the

Properties

option.

In the

Components checked are used by this connection

box, highlight

Internet Protocol (TCP/IP)

, and

click the

Properties

button. Select

Use the following IP address

option.

Enter a unique IP address that is not used by any other computer on the network connected to the Router.

You can only use an IP address in the ranges 192.168.1.2 to 192.168.1.99 and 192.168.1.151 to

192.168.1.254.

Enter the Subnet Mask,

255.255.255.0

Enter the Default Gateway,

192.168.1.1

(Router’s default IP address).

Toward the bottom of the window, select

Use the following DNS server addresses

, and enter the

Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its

website to find the information.

Click the

button in the

Internet Protocol (TCP/IP) Properties

window, and click the

button in the

Local Area Connection Properties

window.

Restart the computer if asked.

For Windows XP:

The following instructions assume you are running Windows XP with the default interface. If you are using the

Classic interface (where the icons and menus look like previous Windows versions), please follow the

instructions for Windows 2000.

Click

Start

and

Control Panel

Click the

Network and Internet Connections

icon and then the

Network Connections

icon.

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are using, and

select the

Properties

option.

In the

This connection uses the following items

box, highlight

Internet Protocol (TCP/IP)

. Click the

Properties

button.

Enter a unique IP address that is not used by any other computer on the network connected to the Router.

You can only use an IP address in the ranges 192.168.1.2 to 192.168.1.99 and 192.168.1.151 to

192.168.1.254.

Enter the Subnet Mask,

255.255.255.0

Enter the Default Gateway,

192.168.1.1

(Router’s default IP address).

Toward the bottom of the window, select

Use the following DNS server addresses

, and enter the

Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its

website to find the information.

Click the

button in the

Internet Protocol (TCP/IP) Properties

window. Click the

button in the

Local

Area Connection Properties

window.

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Appendix A: Troubleshooting

Common Problems and Solutions

4-Port Gigabit Security Router with VPN

I want to test my Internet connection.

Check your TCP/IP settings.

For Windows 98 and Millennium:

Refer to Windows Help for details. Make sure

Obtain IP address automatically

is selected in the settings.

For Windows 2000:

Click

Start

Settings

, and

Control Panel

. Double-click

Network and Dial-Up Connections

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are using,

and select the

Properties

option.

In the

Components checked are used by this connection

box, highlight

Internet Protocol (TCP/IP)

and click the

Properties

button. Make sure that

Obtain an IP address automatically

and

Obtain

DNS server address automatically

are selected.

Click the

button in the

Internet Protocol (TCP/IP) Properties

window, and click the

button in the

Local Area Connection Properties

window.

Restart the computer if asked.

Click the

button in the

Internet Protocol (TCP/IP) Properties

window, and click the

button in the

Local Area Connection Properties

window.

Restart the computer if asked.

For Windows XP:

The following instructions assume you are running Windows XP with the default interface. If you are using the

Classic interface (where the icons and menus look like previous Windows versions), please follow the

instructions for Windows 2000.

Click

Start

and

Control Panel

Click the

Network and Internet Connections

icon and then the

Network Connections

icon.

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are using,

and select the

Properties

option.

In the

This connection uses the following items

box, highlight

Internet Protocol (TCP/IP)

, and click

the

Properties

button. Make sure that

Obtain an IP address automatically

and

Obtain DNS server

address automatically

are selected.

Open a command prompt.

•

For Windows 98 and Millennium, click

Start

and

Run

. In the

Open

field, type

command

. Press the

Enter

key or click the

button.

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Appendix A: Troubleshooting

Common Problems and Solutions

4-Port Gigabit Security Router with VPN

•

For Windows 2000 and XP, click

Start

and

Run

. In the

Open

field, type

cmd

. Press the

Enter

key or

click the

button.

In the command prompt, type

ping 192.168.1.1

and press the

Enter

key.

•

If you get a reply, the computer is communicating with the Router.

•

If you do NOT get a reply, check the cable, and make sure

Obtain an IP address automatically

selected in the TCP/IP settings for your Ethernet adapter.

In the command prompt, type

ping

followed by your Internet IP address and press the

Enter

key. The

Internet IP Address can be found in the web interface of the Router. For example, if your Internet IP

address is 1.2.3.4, you would enter

ping 1.2.3.4

and press the

Enter

key.

•

If you get a reply, the computer is connected to the Router.

•

If you do NOT get a reply, try the ping command from a different computer to verify that your original

computer is not the cause of the problem.

In the command prompt, type

ping www.linksys.com

and press the

Enter

key.

•

If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the

ping command from a different computer to verify that your original computer is not the cause of the

problem.

•

If you do NOT get a reply, there may be a problem with the connection. Try the ping command from a

different computer to verify that your original computer is not the cause of the problem.

I am not getting an IP address on the Internet with my Internet connection.

Refer to “Problem #2, I want to test my Internet connection” to verify that you have connectivity.

If you need to register the MAC address of your Ethernet adapter with your ISP, please see “Appendix E:

Finding the MAC Address and IP Address for Your Ethernet Adapter.” If you need to clone the MAC address

of your Ethernet adapter onto the Router, see the MAC Address Clone section of “Chapter 6: Setting Up

and Configuring the Router” for details.

Make sure you are using the right Internet settings. Contact your ISP to see if your Internet connection

type is DHCP, Static IP Address, or PPPoE (commonly used by DSL consumers). Please refer to the Basic

Setup section of “Chapter 6: Setting Up and Configuring the Router” for details on Internet Connection

Type settings.

Make sure you use the right cable. Check to see if the Internet LED is solidly lit.

Make sure the cable connecting from your cable or DSL modem is connected to the Router’s Internet port.

Verify that the Status page of the Router’s Web-based Utility shows a valid IP address from your ISP.

Turn off the computer, Router, and cable/DSL modem. Wait 30 seconds, and then turn on the Router,

cable/DSL modem, and computer. Check the System Summary tab of the Router’s Web-based Utility to

see if you get an IP address.

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