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Broadband Router with 2 Phone Ports
58
Appendix A: Troubleshooting
Common Problems and Solutions
16. I need to use port triggering.
Port triggering looks at the outgoing port services used and will trigger the Router to open a specific port,
depending on which port an Internet application uses.
Follow these steps:
A.
To connect to the Router, go to the web browser, and enter
or the IP address of the
Router.
B.
Enter the password, if asked. (The default password is
admin
.)
C.
Click the
Applications & Gaming
=>
Port Triggering
tab.
D.
Enter any name you want to use for the Application Name.
E.
Enter the Start and End Ports of the Triggered Port Range. Check with your Internet application provider
for more information on which outgoing port services it is using.
F.
Enter the Start and End Ports of the Forwarded Port Range. Check with your Internet application provider
for more information on which incoming port services are required by the Internet application.
17. When I enter a URL or IP address, I get a time-out error or am prompted to retry.
Go through this checklist until your problem is solved:
•
Check if other PCs work. If they do, ensure that your workstation’s IP settings are correct (IP Address,
Subnet Mask, Default Gateway, and DNS). Restart the computer that is having a problem.
•
If the PCs are configured correctly, but still not working, check the Router. Ensure that it is connected and
powered on. Connect to it and check its settings. (If you cannot connect to it, check the LAN and power
connections.)
•
If the Router is configured correctly, check your Internet connection (DSL/cable modem, etc.) to see if it
is working correctly. You can remove the Router to verify a direct connection.
•
Manually configure the TCP/IP with a DNS address provided by your ISP.
•
Make sure that your browser is set to connect directly and that any dial-up is disabled. For Internet
Explorer, click
Tools
,
Internet Options
, and then the
Connection
tab. Make sure that Internet Explorer
is set to
Never dial a connection
. For Netscape Navigator, click
Edit
,
Preferences
,
Advanced
, and
Proxy
. Make sure that Netscape Navigator is set to
Direct connection to the Internet
.
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Broadband Router with 2 Phone Ports
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Appendix A: Troubleshooting
Frequently Asked Questions
Frequently Asked Questions
How do I make a phone call?
Pick up the phone and dial. Use 7-, 10-, or 11-digit dialing for calls within the same area code as your Vonage
phone number. Use 10- or 11-digit dialing for calls outside of your area code.
Can I make calls if my Internet connection is down?
No. Your high-speed Internet connection must be active when you make Internet phone or fax calls.
Can I make calls while I’m browsing the Internet?
Yes. You can make Internet phone or fax calls while browsing the Internet. However, your web browsing may
affect the quality of your telephone call, depending on the amount of upstream data traffic passing through your
Internet connection.
Can I receive calls while my network is down?
You cannot directly receive calls while your network is down. However, Vonage can forward calls to a different
telephone number, such as a cellular phone number, if you activate a feature called Network Availability Number.
You can configure this feature through your service account at www.vonage.com.
What is the maximum number of IP addresses that the Router will support?
The Router will support up to 253 IP addresses.
Is IPSec Passthrough supported by the Router?
Yes, enable or disable IPSec Passthrough on the Security => VPN Passthrough tab.
Where is the Router installed on the network?
In a typical environment, the Router is installed between the cable/DSL modem and the local area network (LAN).
Plug the Router into the cable/DSL modem’s Ethernet port.
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Broadband Router with 2 Phone Ports
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Appendix A: Troubleshooting
Frequently Asked Questions
Does the Router support IPX or AppleTalk?
No. TCP/IP is the only protocol standard for the Internet and has become the global standard for
communications. IPX, a NetWare communications protocol used only to route messages from one node to
another, and AppleTalk, a communications protocol used on Apple and Macintosh networks, can be used for LAN
to LAN connections, but those protocols cannot connect from the Internet to the LAN.
What is Network Address Translation and what is it used for?
Network Address Translation (NAT) translates multiple IP addresses on the private LAN to one public address that
is sent out to the Internet. This adds a level of security since the address of a PC connected to the private LAN is
never transmitted on the Internet. Furthermore, NAT allows the Router to be used with low cost Internet
accounts, such as DSL or cable modems, when only one TCP/IP address is provided by the ISP. The user may
have many private addresses behind this single address provided by the ISP.
Does the Router support any operating system other than Windows 98, Millennium, 2000, or XP?
Yes, but Linksys does not, at this time, provide technical support for setup, configuration or troubleshooting of
any non-Windows operating systems.
Does the Router support ICQ send file?
Yes, with the following fix: click
ICQ menu
=>
preference
=>
connections
tab=>, and check
I am behind a
firewall or proxy
. Then set the firewall time-out to 80 seconds in the firewall setting. The Internet user can then
send a file to a user behind the Router.
I set up an Unreal Tournament Server, but others on the LAN cannot join. What do I need to do?
If you have a dedicated Unreal Tournament server running, you need to create a static IP for each of the LAN
computers and forward ports 7777, 7778, 7779, 7780, 7781, and 27900 to the IP address of the server. You can
also use a port forwarding range of 7777 to 27900. If you want to use the UT Server Admin, forward another port
(8080 usually works well but is used for remote admin. You may have to disable this.), and then in the
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Broadband Router with 2 Phone Ports
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Appendix A: Troubleshooting
Frequently Asked Questions
[UWeb.WebServer] section of the server.ini file, set the ListenPort to 8080 (to match the mapped port above) and
ServerName to the IP assigned to the Router from your ISP.
Can multiple gamers on the LAN get on one game server and play simultaneously with just one public IP
address?
It depends on which network game or what kind of game server you are using.
For example, Unreal Tournament
supports multi-login with one public IP.
How do I get
Half-Life: Team Fortress
to work with the Router?
The default client port for Half-Life is 27005.
The computers on your LAN need to have “+clientport 2700x”
added to the HL shortcut command line; the x would be 6, 7, 8, and on up. This lets multiple computers connect
to the same server. One problem: Version 1.0.1.6 won’t let multiple computers with the same CD key connect at
the same time, even if on the same LAN (not a problem with 1.0.1.3).
As far as hosting games, the HL server
does not need to be in the DMZ. Just forward port 27015 to the local IP address of the server computer.
How can I block corrupted FTP downloads?
If you are experiencing corrupted files when you download a file with your FTP client, try using another FTP
program.
The web page hangs; downloads are corrupt, or nothing but junk characters are being displayed on the
screen. What do I need to do?
Force your Ethernet adapter to 10Mbps or half duplex mode, and turn off the “Auto-negotiate” feature of your
Ethernet adapter as a temporary measure. (Please look at the Network Control Panel in your Ethernet adapter’s
Advanced Properties tab.) Make sure that your proxy setting is disabled in the browser. Check our website at
www.linksys.com
for more information.
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Broadband Router with 2 Phone Ports
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Appendix A: Troubleshooting
Frequently Asked Questions
If all else fails in the installation, what can I do?
Reset the Router by holding down the Reset button for approximately five seconds. Reset your cable or DSL
modem by powering the unit off and then on. Contact Vonage for assistance. Refer to “Appendix H: Contact
Information” for Vonage’s contact information.
Will the Router function in a Macintosh environment?
Yes, but the Router’s setup pages are accessible only through Internet Explorer 5.0 or Netscape Navigator 5.0 or
higher for Macintosh.
I am not able to get the web configuration screen for the Router. What can I do?
You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet
Explorer.
Or remove the dial-up settings on your browser.
Check with your browser documentation, and make
sure that your browser is set to connect directly and that any dial-up is disabled. Make sure that your browser is
set to connect directly and that any dial-up is disabled. For Internet Explorer, click
Tools
,
Internet Options
, and
then the
Connection
tab. Make sure that Internet Explorer is set to
Never dial a connection
. For Netscape
Navigator, click
Edit
,
Preferences
,
Advanced
, and
Proxy
. Make sure that Netscape Navigator is set to
Direct
connection to the Internet
.
What is DMZ Hosting?
Demilitarized Zone (DMZ) allows one IP address (computer) to be exposed to the Internet.
Some applications
require multiple TCP/IP ports to be open.
It is recommended that you set your computer with a static IP if you
want to use DMZ Hosting. To get the LAN IP address, see “Appendix B: Finding the MAC Address and IP Address
for Your Ethernet Adapter.”
If DMZ Hosting is used, does the exposed user share the public IP with the Router?
No.
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