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Cable/DSL 4-Port Router
F.
Turn off the computer, Router, and cable/DSL modem. Wait 30 seconds,
and then turn on the Router, cable/DSL modem, and computer. Check the
Status tab of the Router’s web-based utility to see if you get an IP address.
4. I am not able to access the Router’s web interface Setup page.
A.
Refer to “Problem #2, My Internet connection isn’t working” to verify that
your computer is properly connected to the Router.
B.
Refer to “Appendix F: Finding the MAC Address and IP address for Your
Ethernet Adapter” to verify that your computer has an IP Address, Subnet
Mask, Gateway, and DNS.
C.
Set a static IP address on your system; refer to “Problem #1: I need to set a
static IP address.”
D.
Refer to “Problem #10: I need to remove the proxy settings or the dial-up
pop-up window (for PPPoE users).”
5. I can’t get my Virtual Private Network (VPN) to work through the Router.
Access the Router’s web interface by going to
or the
IP
address
of the Router, and go to the
Advanced => Filter
tab.
Make sure that
you have IPsec pass-through and/or PPTP pass-through enabled.
VPNs that use IPSec with the ESP (Encapsulation Security Payload known as
protocol 50) authentication will work fine. At least one IPSec session will work
through the Router; however, simultaneous IPSec sessions might be possible,
depending on the specifics of your VPNs.
VPNs that use IPSec and AH (Authentication Header, known as protocol 51)
are incompatible with the Router.
AH has limitations due to occasional incom-
patibility with the NAT standard.
Change the IP address for the Router to another subnet to avoid a conflict
between the VPN IP address and your local IP address. For example, if your
VPN server assigns an IP address 192.168.1.X (X is a number from 1 to 254)
and your local LAN IP address is 192.168.1.X (X is the same number used in
the VPN IP address), the Router will have difficulties routing information to
the right location.
If you change the Router’s IP address to 192.168.2.1, that
should solve the problem. Change the Router’s IP address through the Setup tab
of the web interface.
If you assigned a static IP address to any computer or net-
work device on the network, you need to change its IP address accordingly to
192.168.2.Y (Y being any number from 1 to 254). Note that each IP address
must be unique within the network.
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54
C.
In the command prompt, type
and press the
Enter
key.
• If you get a reply, the computer is communicating with the Router.
• If you do NOT get a reply, please check the cable, and make sure
Obtain
an IP address automatically
is selected in the TCP/IP settings for your
Ethernet adapter.
D.
In the command prompt, type
ping
followed by your WAN IP address and
press the
Enter
key.
The WAN IP Address can be found in the web inter-
face of the Router. For example, if your WAN IP address is 1.2.3.4, you
would enter
ping 1.2.3.4
and press the
Enter
key.
• If you get a reply, the computer is connected to the Router.
• If you do NOT get a reply, try the ping command from a different com-
puter to verify that your original computer is not the cause of the problem.
E.
In the command prompt, type
ping www.yahoo.com
and press the
Enter
key.
• If you get a reply, the computer is connected to the Internet. If you can-
not open a webpage, try the ping command from a different computer to
verify that your original computer is not the cause of the problem.
• If you do NOT get a reply, there may be a problem with the connection.
Try the ping command from a different computer to verify that your orig-
inal computer is not the cause of the problem.
3. I am not getting a WAN IP address with my Internet connection.
A.
Refer to “Problem #2, My Internet connection isn’t working” to verify that
you are connected.
B.
If you need to register the MAC address of your Ethernet adapter with your
ISP, please see “Appendix F: Finding the MAC address and IP Address for
Your Ethernet Adapter.” If you need to clone the MAC address of your
Ethernet adapter onto the Router, see the MAC Address Clone section of
“Chapter 6: The Router’s Web-based Utility” for details.
C.
Make sure that you are using the right WAN settings. Contact your ISP to
see if your WAN connection type is DHCP, Static IP Address, or PPPoE
(commonly used by DSL consumers).
Please refer to the Setup section of
“Chapter 6: The Router’s Web-based Utility” for details on WAN settings.
D.
Make sure that you have the right cable. Check to see if the WAN column
has a solidly lit Link LED.
E.
Make sure that the cable connecting from your cable or DSL modem is con-
nected to the Router’s Internet (or WAN) port. Verify that the Status page of
the Router’s web interface shows a valid IP address from your ISP.
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Cable/DSL 4-Port Router
7. I need to set up online game hosting or use other Internet applications.
If you want to play online games or use Internet applications, most will work
without doing any port forwarding or DMZ hosting.
There may be cases when
you want to host an online game or Internet application. This would require that
you set up the Router to deliver incoming packets or data to a specific com-
puter.
This also applies to the Internet applications you are using. The best way
to get the information on what port services to use is to go to the website of the
online game or application you want to use. Follow these steps to set up online
game hosting or to use a certain Internet application:
A.
Access the Router’s web interface by going to
or the
IP
address
of the Router. Go to the
Advanced => Forwarding
tab.
B.
Enter any
name
you want to use for the Customized Application.
C.
Enter the
Ext. Port range
of the service you are using. For example, if you
want to host Unreal Tournament (UT), you would enter the range 7777 to
27900.
D.
Check the
protocol
you will be using, TCP and/or UDP.
E.
Enter the
IP address
of the PC or network device that you want the port
server to go to. For example, if the web server’s Ethernet adapter IP address
is 192.168.1.100, you would enter 100 in the field provided. Check
“Appendix F: Finding the MAC Address and IP Address for Your Ethernet
Adapter” for details on getting an IP address.
F.
Check the
Enable
option for the port services you want to use. Consider the
example below:
Customized
Ext. Port
TCP
UDP
IP Address
Enable
Application
UT
7777 to 27900
X
X
192.168.1.100
X
Halflife
27015 to 27015
X
X
192.168.1.105
X
PC Anywhere
5631 to 5631
X
192.168.1.102
X
VPN IPSEC
500 to 500
X
192.168.1.100
X
When you have completed the configuration, click the
Apply
button and then
the
Continue
button.
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Your VPN may require port 500/UDP packets to be passed to the computer that
is connecting to the IPSec server. Refer to “Problem #7, I need to set up online
game hosting or use other Internet applications” for details.
Check the Network Everywhere website for more information at
www.NetworkEverywhere.com
.
6. I need to set up a server behind my Router.
To use a server like a web, ftp, or mail server, you need to know the respective
port numbers they are using.
For example, port 80 (HTTP) is used for web;
port 21 (FTP) is used for FTP, and port 25 (SMTP outgoing) and port 110
(POP3 incoming) are used for the mail server.
You can get more information
by viewing the documentation provided with the server you installed. Follow
these steps to set up port forwarding through the Router’s web-based utility. We
will be setting up web, ftp, and mail servers.
A.
Access the Router’s web-based utility by going to
or the
IP address
of the Router. Go to the
Advanced => Forwarding
tab.
B.
Enter any
name
you want to use for the Customized Application.
C.
Enter the
Ext. Port range
of the service you are using. For example, if you
have a web server, you would enter the range 80 to 80.
D.
Check the
protocol
you will be using, TCP and/or UDP.
E.
Enter the
IP address
of the PC or network device that you want the port
server to go to. For example, if the web server’s Ethernet adapter IP address
is 192.168.1.100, you would enter 100 in the field provided. Check
“Appendix F: Finding the MAC Address and IP Address for Your Ethernet
Adapter” for details on getting an IP address.
F.
Check the
Enable
option for the port services you want to use. Consider the
example below:
Customized
Ext. Port
TCP
UDP
IP Address
Enable
Application
Web server
80 to 80
X
X
192.168.1.100
X
FTP server
21 to 21
X
192.168.1.101
X
SMTP (outgoing)
25 to 25
X
X
192.168.1.102
X
POP3 (incoming)
110 to 110
X
X
192.168.1.102
X
When you have completed the configuration, click the
Apply
button and then
the
Continue
button.
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Cable/DSL 4-Port Router
10. I am a PPPoE user and I want to remove the dial-up pop-up window.
If you have proxy settings, you need to disable these on your computer.
Because the Router is the gateway for the Internet connection, the computer
does not need any proxy settings to gain access.
Please follow these directions
to verify that you do not have any proxy settings and that the browser you use
is set to connect directly to the LAN.
For Microsoft Internet Explorer 5.0 or higher
:
A. Click
Start
, choose
Settings
, and open the
Control Panel
. Double-click
Internet Options
.
B.
Click the
Connections
tab.
C.
Click the
LAN settings
button and remove anything that is checked.
D.
Click the
OK
button to go back to the previous screen.
E.
Click the option
Never dial a connection
.
This will remove any dial-up
pop-ups for PPPoE users.
For Netscape 4.7 or higher
:
A. Start
Netscape Navigator
and click
Edit
.
Choose
Preferences
. Click
Advanced
, and then click
Proxies
.
B.
Make sure that you have
Direct connection to the Internet
selected on this
screen.
C.
Close all the windows to finish.
11. I want to reset the Router to the factory default settings.
Hold the
Reset
button for up to 30 seconds and then release it. This will return
the password, forwarding, and other settings on the Router to the factory
default settings. In other words, the Router will revert to its original factory
configuration.
12. I want to upgrade my Router’s firmware.
In order to upgrade the firmware with the latest features, you need to go to the
Network Everywhere website and download the latest firmware at
www.NetworkEverywhere.com
. Follow these steps:
A. Go
to
the
Network
Everywhere
website
at
and download the latest firmware.
B.
Go to the Help section found in
“Chapter 6: The Cable/DSL Router’s Web-
based Utility.” Follow the steps to upgrade the firmware that you down-
loaded from the website.
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8. I can’t get my Internet game, server, or application to work.
If you are having difficulties getting any Internet game, server, or application
to function properly, consider exposing one PC to the Internet using
DeMilitarized Zone (DMZ) hosting. This option is available when an applica-
tion requires too many ports or when you are not sure which port services to
use. Make sure that you disable all the forwarding entries if you want to suc-
cessfully use DMZ hosting, since forwarding has priority over DMZ hosting.
(In other words, data that enters the Router will be checked first by the for-
warding settings. If the port number that the data enters from does not have port
forwarding, then the Router will send the data to the PC or network device you
set for DMZ hosting.)
Follow these steps to set DMZ hosting:
A.
Access the Router’s web-based utility by going to
or the
IP address
of the Router. Go to the
Advanced => Forwarding
tab.
B.
Disable or remove the entries you have entered for forwarding.
Keep this
information in case you want to use it at a later time.
C.
Click the
DMZ Host
tab.
D.
Enter the Ethernet adapter’s
IP address
of the computer you want exposed
to the Internet.
This will bypass the NAT firewall for that computer. Please
refer to “Appendix F: Finding the MAC Address and IP Address for Your
Ethernet Adapter” for details on getting an IP address.
Once completed with the configuration, click the
Apply
button and then the
Continue
button.
9. The password prompt always appears when I am saving settings to the Router.
Reset the Router to the factory default by pressing the
Reset
button for 30 sec-
onds and then releasing it. If you are still getting prompted for a password when
saving settings, then perform the following steps:
A.
Access the Router’s web interface by going to
or the
IP
address
of the Router. Enter the default password
admin
, and click the
Password
tab.
B. Enter a
different password
in the Router Password field, and enter the
same password in the second field to confirm the password.
C. Click
Apply
and then
Continue
.
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Cable/DSL 4-Port Router
15. I can't access my email, web, or VPN, or I am getting corrupted data from the
Internet.
The Maximum Transmission Unit (MTU) setting may need to be adjusted. By
default, the MTU is set at 1500.
For most DSL users, it is strongly recom-
mended to use MTU 1492.
If you are having some difficulties, perform the fol-
lowing steps:
A. To connect to the Router, go to the web browser, and enter
or the
IP address
of the Router.
B.
Enter the password, if asked. (The default password is
admin
.)
C.
Click the
Advanced => Filter
tab.
D.
Look for the MTU option, and select
Enable
. In the Size field, enter
1492
.
E.
Click the
Apply
button and click the
Continue
button to continue.
If your difficulties continue, change the
Size
to different values. Try one value
at a time, in this order, until your problem is solved:
1462
1400
1362
1300
16. I need to use port triggering.
Port triggering looks at the outgoing port services that are used and will trigger
the Router to open the port that the Internet application uses.
Follow these
steps:
A. To connect to the Router, go to the web browser, and enter
or the
IP address
of the Router.
B.
Enter the password, if asked. (The default password is
admin
.)
C.
Click the
Advanced => Forwarding
tab, and click the
Port Trigger
button.
D.
Enter any
name
you want to use for the Application Name.
E. Enter the
Triggered Port Range
. Check with your Internet application
provider for more information on which outgoing port services it is using.
F.
Enter the
Incoming Port Range
. Check with your Internet Application
provider for more information on which incoming port services are
required by the Internet application.
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13. The firmware upgrade failed and/or
the Diag LED is flashing.
The upgrade could have failed for a number of reasons.
Follow these steps to
upgrade the firmware and/or make the Diag LED stop flashing:
A.
If the firmware upgrade failed, use the
TFTP
program (it was downloaded
along with the firmware). Open the pdf that was downloaded along with the
firmware and TFTP program, and follow the pdf’s instructions.
B.
Set a
static IP address
on the PC; refer to “Problem #1, I need to set a stat-
ic IP address.” Use the following IP address settings for the computer you
are using:
IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
C.
Perform the upgrade using the TFTP program or the Router’s web-based
utility through its Help tab.
14. I am using PPPoE with my DSL service, but it is always disconnecting.
PPPoE is not a dedicated or always-on connection.
The DSL ISP can discon-
nect the service after a period of inactivity, just like a normal phone dial-up
connection to the Internet.
Using the setup option “keep alive” will help keep
the connection.
This may not always work, so you may need to re-establish the
connection periodically.
A. To connect to the Router, go to the web browser, and enter
or the
IP address
of the Router.
B.
Enter the
password
, if asked. (The default password is
admin
.)
C.
In the Setup tab, select the option
Keep Alive
, and set the
Redial Period
option at
20
(seconds).
D.
Click the
Apply
button, and then click the
Continue
button.
E.
Click the
Status
tab, and then click the
Connect
button.
F.
You may see the login status display as
Connecting
. Press the
F5
key to
refresh the screen, until you see the login status display as
Connected
.
G.
Click the
Apply
button and click the
Continue
button to continue.
If the connection is lost again, follow steps E to G to re-establish the connec-
tion.
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17. The Diag LED stays lit continuously.
• The Diag LED lights up when the device is first powered up. Meantime,
the system will boot up itself and check for proper operation. After fin-
ishing the checking procedure, the LED turns off to show that the system
is working fine. If the LED remains lit after one minute, the device is not
working properly. Try to flash the firmware by assigning a static IP
address to the computer, and then upgrade the firmware. Try using the
following settings, IP Address: 192.168.1.50 and Subnet Mask:
255.255.255.0.
18. When I enter a URL or IP address, I get a time-out error or am prompted to retry.
• Make sure that the other PCs work. If they do, ensure that your worksta-
tion’s IP settings are correct (IP Address, Subnet Mask, Default Gateway,
and DNS). Restart the computer that is having a problem.
• If the PCs are configured correctly, but still not working, check the
Router. Ensure that it is connected and ON. Connect to it and check its
settings. (If you cannot connect to it, check the LAN and power connec-
tions.)
• If the Router is configured correctly, check your Internet connection
(DSL/cable modem, etc.) to see if it is working correctly. You can remove
the Router to verify a direct connection.
• Manually configure the TCP/IP with a DNS address provided by your
ISP.
• Make sure that your browser is set to connect directly and that any dial-
up is disabled. For Internet Explorer, click on
Tools
, choose
Internet
Options
, and then the select the
Connection
tab. Make sure that the
Internet Explorer is set to
Never dial a connection
. For Netscape
Navigator, click
Edit
,
Preferences
,
Advanced
, and
Proxy
. Make sure
that Netscape Navigator is set to
Direct connection to the Internet
.
19. The Full/Col LED keeps flickering continuously.
• Check the Category 5 Ethernet cable and its RJ-45 connectors.
• There may be interference with other network devices. Try removing
other PCs or network devices to see if the problem persists. Eliminate
each network device one at a time to determine the cause.
62
What is the maximum number of IP addresses that the Router will support?
The
Router will support up to 253 IP addresses.
Is IPSec Pass-Through supported by the Router?
Yes, it is a built-in feature that
the Router automatically enables.
Where is the Router installed on the network?
In a typical environment, the
Router is installed between the cable/DSL modem and the LAN.
Plug the
Router into the cable/DSL modem’s Ethernet port.
Does the Router support IPX or AppleTalk?
No. TCP/IP is the only protocol stan-
dard for the Internet and has become the global standard for communications.
IPX, a NetWare communications protocol used only to route messages from
one node to another, and AppleTalk, a communications protocol used on
Apple and Macintosh networks, can be used for LAN to LAN connections,
but those protocols cannot connect from WAN to LAN.
Does the WAN connection of the Router support 100 Mbps Ethernet?
Yes, the
Internet port supports 10 and 100 Mbps.
What is Network Address Translation and what is it used for?
Network Address
Translation (NAT) translates multiple IP addresses on the private LAN to one
public address that is sent out to the Internet. This adds a level of security
since the address of a PC connected to the private LAN is never transmitted
on the Internet. Furthermore, NAT allows the Router to be used with low cost
Internet accounts, such as DSL or cable modems, when only one TCP/IP
address is provided by the ISP. The user may have many private addresses
behind this single address provided by the ISP.
Does the Router support any operating system other than Windows 95, Windows
98, Windows 2000, Windows NT, or Windows XP?
Yes, but Network Everywhere
does not, at this time, provide technical support for setup, configuration or
troubleshooting of any non-Windows operating systems.
Does the Router support ICQ send files?
Yes, with the following fix: click
ICQ
menu -> preference -> connections tab->
, and check
I am behind a fire-
wall or proxy
. Then set the firewall time-out to
80
seconds in the firewall set-
ting. The Internet user can then send a file to a user behind the Router.
Frequently Asked Questions

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