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Page 11 / 17 Scroll up to view Page 6 - 10
9
Troubleshooting
Linksys E-Series
Your router was not successfully set up
If Linksys Connect did not complete the setup, you can try the following:
•
Reset button—Press and hold for 5-10 seconds )until all port lights blink
at the same time( to reset the router to its factory defaults
•
Temporarily disable your computer’s firewall )see the security software’s
instructions for help(, then run the Setup program again on the router’s CD
•
If you have another computer, use that computer to run the setup
program again on the router’s CD.
“Get Windows XP Service Pack 3”
message
On Windows XP computers, Linksys Connect requires Service Pack 3. If you
receive a ”Get Windows Service Pack 3± message when setting up your router
for the first time, follow these troubleshooting steps:
If the currently installed Service Pack is older than version 3, you need to
download and install Service Pack 3.
TIP
To temporarily connect to the Internet and download the required
Service Pack, you can use the included Ethernet cable to connect
your computer directly to your modem.
To install Service Pack 3:
1.
Click the link in the Linksys Connect error message or connect to the
Microsoft Update website )
update.microsoft.com/windowsupdate
(.
2.
Follow the instructions on the website or contact Microsoft if you need
further help.
3.
After downloading and installing Service Pack 3, run the
Setup
program
on your router’s CD.
Reset
Page 12 / 17
10
Troubleshooting
Linksys E-Series
“Your Internet cable is not plugged in”
message
If you get a ”Your Internet cable is not plugged in± message when trying to set
up your router, follow these troubleshooting steps.
To fix the problem:
1.
Make sure that an Ethernet or Internet cable )or a cable like the one
supplied with your router( is securely connected to the yellow Internet
port on the back of the router and to the appropriate port on your
modem. This port on the modem is usually labeled Ethernet, but may be
named Internet or WAN.
Back view of router
Back view of DSL modem
Back view of cable modem
2.
Make sure that your modem is connected to power and is turned on. If it
has a power switch, make sure that it is set to the
ON
or
l
position.
3.
If your Internet service is cable, verify that the cable modem’s
CABLE
port
is connected to the coaxial cable provided by your ISP.
Or
, if your Internet service is DSL, make sure that the DSL phone line is
connected to the modem’s
DSL
port.
4.
If your computer was previously connected to your modem with a USB
cable, disconnect the USB cable.
5.
Return to the Linksys Connect window and click
Next
to try again. If the
window has already been closed, run the Setup program again on the
router’s CD.
Internet
Page 13 / 17
11
Troubleshooting
Linksys E-Series
“Cannot access your router”
message
If you cannot access your router because your computer is not connected to
your network, follow these troubleshooting steps.
To access your router, you must be connected to your own network. If you
currently have wireless Internet access, the problem may be that you have
accidentally connected to a different wireless network.
To fix the problem on Windows computers:
1.
On your Windows desktop, right-click the wireless icon in the system tray.
2.
Click
View Available Wireless Networks
. A list of available networks
appears.
3.
Click your own network name, then click
Connect
. In the example
below, the computer was connected to another wireless network named
JimsRouter. The name of the Linksys E-Series network, BronzeEagle in
this example, is shown selected.
4.
If you are prompted to enter a network key, type your password )Security Key(
into the
Network key
and
Confirm network key
fields, then click
Connect
.
Your computer connects to the network, and you should now be able to
access the router.
Page 14 / 17
12
Troubleshooting
Linksys E-Series
To fix the problem on Mac computers:
1.
In the menu bar across the top of the screen, click the AirPort icon. A
list of wireless networks appears. Linksys Connect has automatically
assigned your network a name.
In the example below, the computer was connected to another wireless
network named
JimsRouter
. The name of the Linksys E-Series network,
BronzeEagle
in this example, is shown selected.
2.
Click the wireless network name of your Linksys E-Series router
)
BronzeEagle
in the example(.
3.
Type your wireless network password )Security Key( into the
Password
field, then click
OK
.
“Device not found”
message
If you get a ”Device not found± message when trying to connect a network device
)such as an iPhone, iPod, or smartphone(, follow these troubleshooting steps.
TIP
For a stronger signal during initial setup, move your wireless
devices near your router. Long distances make it harder for the
router to detect the devices.
To fix the problem:
1.
Run Linksys Connect.
Page 15 / 17
13
Troubleshooting
Linksys E-Series
2.
Click
Computers and devices
. The
Computers and other devices
window
appears.
3.
Click
Other wireless devices.
4.
Enable your wireless network device’s Wi-Fi connection, then search for
your wireless network name. See your device documentation for help.
Note
Your wireless device must support WPA/WPA2.
5.
On the wireless network device, select the network name of your router
and enter the password )Security Key(.
6.
In Linksys Connect, click
Next
.
Example
: On your Smartphone or other wireless device, locate the Wi-Fi
menu and search for available wireless networks. In this example, using
the network information provided by Linksys Connect shown in the
previous screen, click
BronzeEagle
.
Android
iPhone
7.
Enter the password )Security Key( provided by Linksys Connect. In this
example, the security key is
B6eM9UkCjz
.
Note
The password is case sensitive. Make sure that you enter letters in
the correct case.
8.
When your wireless device is successfully connected to your wireless
network, enter a name for the device in Linksys Connect, then click
Finish
.

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