19216811.liveLinksys E3000
Appendix A: Troubleshooting
43
High Performance Wireless-N Router
Appendix A: Troubleshooting
Your computer cannot connect to the Internet.
Follow these instructions until your computer can connect
to the Internet:
•
Make sure that the Router is powered on° The Power
LED should be green and not flashing°
•
If the Power LED is flashing, then power off all of
your network devices, including the modem, Router,
and computers° Then power on each device in the
following order:
1°
Cable or DSL modem
2°
Router
3°
Computer
•
Check the cable connections° The computer should
be connected to one of the ports numbered 1-4 on
the Router, and the modem must be connected to the
Internet port on the Router°
The modem does not have an Ethernet port.
The modem is a dial-up modem for traditional dial-up
service° To use the Router, you need a cable/DSL modem
and high-speed Internet connection°
You cannot use the DSL service to connect manually to
the Internet.
After you have installed the Router, it will automatically
connect to your Internet Service Provider (ISP), so you no
longer need to connect manually°
The DSL telephone line does not fit into the Router’s
Internet port.
The Router does not replace your modem° You still need
your DSL modem in order to use the Router° Connect the
telephone line to the DSL modem, and then insert the
setup CD into your computer° Click
Set up your Linksys
Router
and follow the on-screen instructions°
When you double-click the web browser, you are
prompted for a username and password. If you want to
get rid of the prompt, follow these instructions.
Launch the web browser and perform the following steps
(these steps are specific to Internet Explorer but are similar
for other browsers):
1° Select
Tools
>
Internet Options
°
2° Click the
Connections
tab°
3° Select
Never dial a connection
°
4° Click
OK
°
The Router does not have a coaxial port for the cable
connection.
The Router does not replace your modem° You still need
your cable modem in order to use the Router° Connect
your cable connection to the cable modem, and then
insert the setup CD into your computer° Click
Set up your
Linksys Router
and follow the on-screen instructions°
The computer cannot connect wirelessly to the network.
Make sure the wireless network name or SSID is the same
on both the computer and the Router° If you have enabled
wireless security, then make sure the same security
method and key are used by both the computer and the
Router°
You need to modify the settings on the Router.
Router settings can be modified using the Cisco Connect
software, refer to
How to Access Cisco Connect
,
page 12
°
To modify the advanced settings, go to
Advanced Settings
°
Refer to
Advanced Settings
,
page 12
°
You want to access the browser-based utility
from Cisco
Connect.
To enter the browser-based utility from Cisco Connect,
follow these steps:
1° Open Cisco Connect°
2°
On the Main Menu, click
Router Settings
°
3° Click
Advanced Settings
°
4° Write down the username and password that are
displayed° (To help protect your password, you can
copy it to the Clipboard by clicking
Copy Password
°)
5° Click
OK
°
6° Your web browser automatically opens° Enter the
username and password, and then click
OK
° (If you
copied the password to the Clipboard in step 4, press
Ctrl-V
to paste it into the
Password
field°)
When you try to log into the browser-based utility, your
password does not work.
Your wireless security password also serves as the browser-
based utility’s login password° To see this password:
1° Open Cisco Connect°
2°
On the Main Menu, click
Router Settings
°
3° The
Password
is displayed on the left side of the screen°