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Dual-Mode Internet Telephony Kit
68
Appendix A: Troubleshooting
Common Problems and Solutions
3.
When the handset is placed on the charger, I do not hear a beep.
If you have turned off the handset tone (refer to “Chapter 4: Using the Dual-Mode Internet Telephony Kit) or if
the handset was previously powered off, then this is normal, and you were not supposed to hear a beep.
If you were supposed to hear a beep, then do the following:
A.
Remove the handset from the charger, and then place it on the charger again.
B.
Clean the charging contacts with a clean and dry cloth.
4.
The Battery Empty icon is displayed even though the handset has charged for more than 14 hours.
Do the following:
A.
Check that the batteries are installed correctly.
B.
Make sure the handset is placed properly on the charger.
C.
Use new rechargeable batteries.
5.
The handset’s display screen is blank.
Do the following:
A.
Check to see if the batteries are positioned properly in the battery compartment.
B.
Make sure that you have properly connected the handset, charger, and base station. (Refer to “Chapter
3: Getting Started.”)
C.
Put the handset on the charger to recharge the batteries.
6.
The audio quality is poor.
Do the following:
A.
Move the handset closer to the base station.
B.
There may be interference from nearby electrical devices. Move the base station as needed.
C.
If the base station and handset are in a room with thick walls, move the base station and handset as
needed.
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Dual-Mode Internet Telephony Kit
69
Appendix A: Troubleshooting
Common Problems and Solutions
7.
The handset does not ring when a call comes in.
A.
Make sure the phone’s mute key is not enabled.
B.
Make sure the ringer volume setting is enabled (Refer to “Chapter 4: Using the Dual-Mode Internet
Telephony Kit.”).
C.
Make sure that Silent has not been selected in the Skype Status settings (press up on the Navigation pad
to view).
8.
I get the message, “UNAVAILABLE” when I check the Skype contact list or Status.
Do the following until the contact list and status are available:.
A.
Check the cable connections of the base station.
B.
Another user may be using the contact list or Skype menu. Try again later.
9.
I cannot call a landline number using SkypeOut.
Do the following until you can make your call:
A.
Make sure you enter a + before you dial the international country code, area code and number.
B.
Check your SkypeOut credit amount to make sure you have enough credits.
C.
Move the handset closer to the base station.
10. I can’t see a Caller ID on the Landline.
A.
Caller ID service may not be Activated. Check with your Landline service provider.
B.
The caller’s information may be withheld.
11. I cannot make or answer a second call on the Landline.
A.
Second call service may not be activated.Check with your Landline service provider.
B.
Check that the recall selection is correct (refer to “Chapter 4: Using the Dual-Mode Internet Telephony
Kit).
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Dual-Mode Internet Telephony Kit
70
Appendix A: Troubleshooting
Frequently Asked Questions
Frequently Asked Questions
Can I receive SkypeIn calls?
Yes, if you have purchased a SkypeIn number from Skype (go to www.skype.com for details). When you receive a
SkypeIn call, it will ring the Skype ring tone, and you can answer it the same way you answer a Skype call.
Can I put a Skype call on hold and make a landline call on the same handset?
No. In order to make a call using the other line (the landline), you have to end the current Skype call. However, if
you want to put the current call on hold and make another outgoing call on the same line, press the
Call
key and
follow the instructions in “Chapter 4: Using the Dual-Mode Internet Telephony Kit.”
How can I add a contact or SkypeOut number to the contact list?
Press Menu,
Scroll to
Add Contact
. Press
Select
.
Can I make an outgoing call using the landline when someone else is on a Skype call, or vice versa?
To make a landline call while someone else is on a Skype call (or vice versa), pick up the handset and make the
call. If the landline is already in use, you will hear a busy tone.
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Dual-Mode Internet Telephony Kit
71
Appendix A: Troubleshooting
Default Settings
Default Settings
Setting
Default
Setting
Default
Auto Answer
On
Last Call Timer
Reset
Base Selection
Auto
LCD Contrast Level*
0
Confirmation/Parking Tone
On
Message Waiting Indicator
Off
Dial Mode
Tone
PABX
Off
Handset Intercom Ring Melody
Melody 3
Pause Duration
Pause 1
Handset Key Tones
On
PIN Code
0000
Handset Landline Ring Melody
Melody 1
Recall Duration
Recall 1
Handset Ring Volume
Middle
Receiver Volume
Medium
Handset Skype Ring Melody
Melody 2
Time Format
12 Hours
Language
English
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Dual-Mode Internet Telephony Kit
72
Appendix A: Troubleshooting
Country Codes
Country Codes
Country
Iso Code
Country Name
Country Code
AF
Afghanistan
93
AL
Albania
355
DZ
Algeria
213
AS
American Samoa
1684
AD
Andorra
376
AO
Angola
244
AI
Anguilla
1264
AG
Antigua and Barbuda
1268
AR
Argentina
54
AM
Armenia
374
AW
Aruba
297
AU
Australia
61
AT
Austria
43
AZ
Azerbaijan
994
BS
Bahamas
1242
BH
Bahrain
973
BD
Bangladesh
880
BB
Barbados
1246
BY
Belarus
375
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