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Appendix A: Troubleshooting

Frequently Asked Questions

Wireless-B Broadband Router

the same time, even if on the same LAN (not a problem with 1.0.1.3).

As far as hosting games, the HL server does

not need to be in the DMZ. Just forward port 27015 to the local IP address of the server computer.

How can I block corrupted FTP downloads?

If you are experiencing corrupted files when you download a file with your FTP client, try using another FTP

program.

The web page hangs; downloads are corrupt, or nothing but junk characters are being displayed on the

screen. What do I need to do?

Force your Ethernet adapter to 10Mbps or half duplex mode, and turn off the “Auto-negotiate” feature of your

Ethernet adapter as a temporary measure. (Please look at the Network Control Panel in your Ethernet adapter’s

Advanced Properties tab.) Make sure that your proxy setting is disabled in the browser. Check our website at

www.linksys.com for more information.

If all else fails in the installation, what can I do?

Reset the Router by holding down the reset button until the Power LED fully turns on and off. Reset your cable or

DSL modem by powering the unit off and then on.

Obtain and flash the latest firmware release that is readily

available on the Linksys website, www.linksys.com.

How will I be notified of new Router firmware upgrades?

All Linksys firmware upgrades are posted on the Linksys website at www.linksys.com, where they can be

downloaded for free. To upgrade the Router’s firmware, use the System tab of the Router’s web-based utility. If

the Router’s Internet connection is working well, there is no need to download a newer firmware version, unless

that version contains new features that you would like to use.

Downloading a more current version of Router

firmware will not enhance the quality or speed of your Internet connection, and may disrupt your current

connection stability.

Will the Router function in a Macintosh environment?

Yes, but the Router’s setup pages are accessible only through Internet Explorer 4.0 or Netscape Navigator 4.0 or

higher for Macintosh.

I am not able to get the web configuration screen for the Router.

What can I do?

You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet

Explorer.

Or remove the dial-up settings on your browser.

Check with your browser documentation, and make

sure that your browser is set to connect directly and that any dial-up is disabled. Make sure that your browser is

set to connect directly and that any dial-up is disabled. For Internet Explorer, click Tools, Internet Options, and

then the Connection tab. Make sure that Internet Explorer is set to Never dial a connection. For Netscape

Navigator, click Edit, Preferences, Advanced, and Proxy. Make sure that Netscape Navigator is set to Direct

connection to the Internet.

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Appendix A: Troubleshooting

Frequently Asked Questions

Wireless-B Broadband Router

What is DMZ Hosting?

Demilitarized Zone (DMZ) allows one IP address (computer) to be exposed to the Internet. Some applications

require multiple TCP/IP ports to be open.

It is recommended that you set your computer with a static IP if you

want to use DMZ Hosting. To get the LAN IP address, see “Appendix E: Finding the MAC Address and IP Address

for Your Ethernet Adapter.”

If DMZ Hosting is used, does the exposed user share the public IP with the Router?

No.

Does the Router pass PPTP packets or actively route PPTP sessions?

The Router allows PPTP packets to pass through.

Is the Router cross-platform compatible?

Any platform that supports Ethernet and TCP/IP is compatible with the Router.

How many ports can be simultaneously forwarded?

Theoretically, the Router can establish 520 sessions at the same time, but you can only forward 10 ranges of

ports.

What are the advanced features of the Router?

The Router’s advanced features include Advanced Wireless settings, Filters, Port Forwarding, Routing, and DDNS.

How do I get mIRC to work with the Router?

Under the Port Forwarding tab, set port forwarding to 113 for the PC on which you are using mIRC.

Can the Router act as my DHCP server?

Yes. The Router has DHCP server software built-in.

Can I run an application from a remote computer over the wireless network?

This will depend on whether or not the application is designed to be used over a network. Consult the

application’s documentation to determine if it supports operation over a network.

What is the IEEE 802.11g standard?

It is one of the IEEE standards for wireless networks. The 802.11g standard allows wireless networking hardware

from different manufacturers to communicate, provided that the hardware complies with the 802.11g standard.

The 802.11g standard states a maximum data transfer rate of 54Mbps and an operating frequency of 2.4GHz.

What IEEE 802.11b features are supported?

The product supports the following IEEE 802.11b functions:

•

CSMA/CA plus Acknowledge protocol

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Appendix A: Troubleshooting

Frequently Asked Questions

Wireless-B Broadband Router

•

Multi-Channel Roaming

•

Automatic Rate Selection

•

RTS/CTS feature

•

Fragmentation

•

Power Management

What is ad-hoc mode?

When a wireless network is set to ad-hoc mode, the wireless-equipped computers are configured to

communicate directly with each other. The ad-hoc wireless network will not communicate with any wired

network.

What is infrastructure mode?

When a wireless network is set to infrastructure mode, the wireless network is configured to communicate with

a wired network through a wireless access point.

What is roaming?

Roaming is the ability of a portable computer user to communicate continuously while moving freely throughout

an area greater than that covered by a single access point. Before using the roaming function, the workstation

must make sure that it is the same channel number with the access point of dedicated coverage area.

To achieve true seamless connectivity, the wireless LAN must incorporate a number of different functions. Each

node and access point, for example, must always acknowledge receipt of each message. Each node must

maintain contact with the wireless network even when not actually transmitting data. Achieving these functions

simultaneously requires a dynamic RF networking technology that links access points and nodes. In such a

system, the user’s end node undertakes a search for the best possible access to the system. First, it evaluates

such factors as signal strength and quality, as well as the message load currently being carried by each access

point and the distance of each access point to the wired backbone. Based on that information, the node next

selects the right access point and registers its address. Communications between end node and host computer

can then be transmitted up and down the backbone.

As the user moves on, the end node’s RF transmitter regularly checks the system to determine whether it is in

touch with the original access point or whether it should seek a new one. When a node no longer receives

acknowledgment from its original access point, it undertakes a new search. Upon finding a new access point, it

then re-registers, and the communication process continues.

What is ISM band?

The FCC and their counterparts outside of the U.S. have set aside bandwidth for unlicensed use in the ISM

(Industrial, Scientific and Medical) band. Spectrum in the vicinity of 2.4 GHz, in particular, is being made available

worldwide. This presents a truly revolutionary opportunity to place convenient high-speed wireless capabilities in

the hands of users around the globe.

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Appendix A: Troubleshooting

Frequently Asked Questions

Wireless-B Broadband Router

What is Spread Spectrum?

Spread Spectrum technology is a wideband radio frequency technique developed by the military for use in

reliable, secure, mission-critical communications systems. It is designed to trade off bandwidth efficiency for

reliability, integrity, and security. In other words, more bandwidth is consumed than in the case of narrowband

transmission, but the trade-off produces a signal that is, in effect, louder and thus easier to detect, provided that

the receiver knows the parameters of the spread-spectrum signal being broadcast. If a receiver is not tuned to

the right frequency, a spread-spectrum signal looks like background noise. There are two main alternatives,

Direct Sequence Spread Spectrum (DSSS) and Frequency Hopping Spread Spectrum (FHSS).

What is DSSS? What is FHSS? And what are their differences?

Frequency-Hopping Spread-Spectrum (FHSS) uses a narrowband carrier that changes frequency in a pattern that

is known to both transmitter and receiver. Properly synchronized, the net effect is to maintain a single logical

channel. To an unintended receiver, FHSS appears to be short-duration impulse noise. Direct-Sequence Spread-

Spectrum (DSSS) generates a redundant bit pattern for each bit to be transmitted. This bit pattern is called a chip

(or chipping code). The longer the chip, the greater the probability that the original data can be recovered. Even if

one or more bits in the chip are damaged during transmission, statistical techniques embedded in the radio can

recover the original data without the need for retransmission. To an unintended receiver, DSSS appears as low

power wideband noise and is rejected (ignored) by most narrowband receivers.

Will the information be intercepted while it is being transmitted through the air?

WLAN features two-fold protection in security. On the hardware side, as with Direct Sequence Spread Spectrum

technology, it has the inherent security feature of scrambling. On the software side, WLAN offers the encryption

function (WEP) to enhance security and access control.

What is WEP?

WEP is Wired Equivalent Privacy, a data privacy mechanism based on a 64-bit or 128-bit shared key algorithm, as

described in the IEEE 802.11 standard.

What is a MAC Address?

The Media Access Control (MAC) address is a unique number assigned by the manufacturer to any Ethernet

networking device, such as a network adapter, that allows the network to identify it at the hardware level. For all

practical purposes, this number is usually permanent. Unlike IP addresses, which can change every time a

computer logs onto the network, the MAC address of a device stays the same, making it a valuable identifier for

the network.

How do I reset the Router?

Press the Reset button on the back panel for about ten seconds. This will reset the Router to its default settings.

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Appendix A: Troubleshooting

Frequently Asked Questions

Wireless-B Broadband Router

How do I resolve issues with signal loss?

There is no way to know the exact range of your wireless network without testing. Every obstacle placed

between the Router and a wireless PC will create signal loss.

Lead glass, metal, concrete floors, water and walls

will inhibit the signal and reduce range.

Start with the Router and your wireless PC in the same room and move

it away in small increments to determine the maximum range in your environment.

You may also try using different channels, as this may eliminate interference affecting only one channel.

I have excellent signal strength, but I cannot see my network.

WEP is probably enabled on the Router, but not on your wireless adapter (or vice versa).

Verify that the same

WEP keys and levels (64 or 128) are being used on all nodes of your wireless network.

How many channels/frequencies are available with the Router?

There are eleven available channels, ranging from 1 to 11 (in North and South America). Most of Europe supports

thirteen channels (1 - 13). Refer to Appendix I: Regulatory Information for more information.

If your questions are not addressed here, refer to the Linksys website, www.linksys.com or www.linksys.com/

international.

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