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25
Appendix A: Troubleshooting
Frequently Asked Questions
ADSL2MUE Modem with USB and Ethernet
Does the Gateway support any operating system other than Windows 98SE, Windows Millennium,
Windows 2000, or Windows XP?
Yes, but Linksys does not, at this time, provide technical support for setup, configuration or troubleshooting of
any non-Windows operating systems.
The web page hangs; downloads are corrupt, or nothing but junk characters are being displayed on the
screen. What do I need to do?
Force your Ethernet adapter to 10Mbps or half duplex mode, and turn off the “Auto-negotiate” feature of your
Ethernet adapter as a temporary measure. (Please look at the Network Control Panel in your Ethernet adapter’s
Advanced Properties tab.) Make sure that your proxy setting is disabled in the browser. Check our website at
www.linksys.com/international or www.linksys.com for more information.
If all else fails in the installation, what can I do?
Reset the Modem by holding down the reset button until the Power LED fully turns on and off. Reset your DSL
modem by powering the unit off and then on.
Obtain and flash the latest firmware release that is readily available
on the Linksys website, www.linksys.com/international.
How will I be notified of new Modem firmware upgrades?
All Linksys firmware upgrades are posted on the Linksys website at www.linksys.com/international, where they
can be downloaded for free. To upgrade the Modem’s firmware, use the Administration tab of the Modem’s web-
based utility. If the Modem’s Internet connection is working well, there is no need to download a newer firmware
version, unless that version contains new features that you would like to use.
Will the Modem function in a Macintosh environment?
Yes, but the Modem’s setup pages are accessible only through Internet Explorer 5.0 or Netscape Navigator 6.0 or
higher for Macintosh.
I am not able to get the web configuration screen for the Modem.
What can I do?
You can set your PC to a static IP Address.
Is the Modem cross-platform compatible?
Any platform that supports Ethernet and TCP/IP is compatible with the Modem.
How can I check whether I have static or DHCP IP Addresses?
Consult your ISP to obtain this information.
Can the Modem act as my DHCP server?
Yes. The Modem has DHCP server software built-in.
Page 32 / 46
26
Appendix A: Troubleshooting
Frequently Asked Questions
ADSL2MUE Modem with USB and Ethernet
I have my Linksys Router connected to my Modem and I can no longer access the Web-based utility to
change my settings. What can I do?
You can disconnect your Router from the Modem, so the Modem will be directly connected to your PC and you
can have access to the Modem’s Web-based utility.
Page 33 / 46
27
Appendix B: Upgrading Firmware
ADSL2 Modem with USB and Ethernet
Appendix B: Upgrading Firmware
The Modem’s firmware is upgraded through the Web-Utility's Security tab. Follow these instructions:
1.
Download the firmware from Linksys's website at
www.linksys.com/international
.
2.
Click
Upgrade Firmware
from the Web-Utility's Help tab, and the Upgrade Firmware screen will appear.
3.
Enter the location of the firmware's file or click the
Browse
button to find the file.
4.
Then, click the
Update
button to upgrade the firmware.
Figure B-1: Upgrade Firmware
Page 34 / 46
28
Appendix C: Glossary
ADSL2 Modem with USB and Ethernet
Appendix C: Glossary
802.11a
- A wireless networking standard that specifies a maximum data transfer rate of 54Mbps and an
operating frequency of 5GHz.
802.11b
- A wireless networking standard that specifies a maximum data transfer rate of 11Mbps and an
operating frequency of 2.4GHz.
802.11g
- A wireless networking standard that specifies a maximum data transfer rate of 54Mbps, an operating
frequency of 2.4GHz, and backward compatibility with 802.11b devices.
Access Point
- A device that allows wireless-equipped computers and other devices to communicate with a
wired network. Also used to expand the range of a wireless network.
Adapter
- A device that adds network functionality to your PC.
Ad-hoc
- A group of wireless devices communicating directly with each other (peer-to-peer) without the use of
an access point.
AES
(
A
dvanced
E
ncryption
S
tandard) - A security method that uses symmetric 128-bit block data encryption.
Backbone
- The part of a network that connects most of the systems and networks together, and handles the
most data.
Bandwidth
- The transmission capacity of a given device or network.
Beacon Interval
- Data transmitted on your wireless network that keeps the network synchronized.
Bit
- A binary digit.
Boot
- To start a device and cause it to start executing instructions.
Bridge
- A device that connects different networks.
Broadband
- An always-on, fast Internet connection.
Browser
- An application program that provides a way to look at and interact with all the information on the
World Wide Web.
Page 35 / 46
29
Appendix C: Glossary
ADSL2 Modem with USB and Ethernet
Buffer
- A shared or assigned memory area that is used to support and coordinate different computing and
networking activities so one isn't held up by the other.
Byte
- A unit of data that is usually eight bits long
Cable Modem
- A device that connects a computer to the cable television network, which in turn connects to the
Internet.
CSMA/CA
(
C
arrier
S
ense
M
ultiple
A
ccess/
C
ollision
A
voidance) - A method of data transfer that is used to prevent
data collisions.
CTS
(
C
lear
T
o
S
end) - A signal sent by a wireless device, signifying that it is ready to receive data.
Daisy Chain
- A method used to connect devices in a series, one after the other.
Database
- A collection of data that is organized so that its contents can easily be accessed, managed, and
updated.
DDNS
(
D
ynamic
D
omain
N
ame
S
ystem) - Allows the hosting of a website, FTP server, or e-mail server with a
fixed domain name (e.g., www.xyz.com) and a dynamic IP address.
Default Gateway
- A device that forwards Internet traffic from your local area network.
DHCP
(
D
ynamic
H
ost
C
onfiguration
P
rotocol) - A networking protocol that allows administrators to assign
temporary IP addresses to network computers by "leasing" an IP address to a user for a limited amount of time,
instead of assigning permanent IP addresses.
DMZ
(
D
e
m
ilitarized
Z
one) - Removes the Router's firewall protection from one PC, allowing it to be "seen" from
the Internet.
DNS
(
D
omain
N
ame
S
erver) - The IP address of your ISP's server, which translates the names of websites into IP
addresses.
Domain
- A specific name for a network of computers.
Download
- To receive a file transmitted over a network.
DSL
(
D
igital
S
ubscriber
L
ine) - An always-on broadband connection over traditional phone lines.
DSSS
(
D
irect-
S
equence
S
pread-
S
pectrum) - Frequency transmission with a redundant bit pattern resulting in a
lower probability of information being lost in transit.

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