Registering the

BoB2

TM

handset

21

BoB2

TM

in-built answer machine

20

Registering the

BoB2

TM

handset

On the handset

1.

With the batteries in place, your BoB2

TM

handset screen will begin flashing ‘Please register’.

2.

Press on the right side of the control key (it’s the one that looks like a square) to display the main

menu.

3.

Scroll down, using the control key, to ‘Settings’ and press OK using the display key to the bottom

right of the screen.

4.

Now with the ‘Settings’ sub menu open, scroll down and select ‘Handset’ and press OK.

5.

Scroll down again until you hit ‘Register H/Set’ and press OK.

6.

Enter the system PIN number (the default is 0000) and press OK.

7.

You should see a message on the screen that says ‘Regstr.Procedure Base 1’. This indicates that the registration

procedure has started.

On the BoB2

TM

modem

1.

Within 60 seconds of completing the above, press and hold the button on the back of BoB2

TM

that’s labeled ‘add

extra hs/set’ for about three seconds.

2.

Following successful registration, the internal number of the handset is displayed, for example – Base 1.

3.

If the registration was unsuccessful, repeat the process.

Using Your Answering Machine

Key

Function Description

Message Played

7 Segment Displayed

To power on and off

ON:

Answering Machine on. Helo your cal can not be taken at this moment, so

please leave the message after the tone.

OFF:

Answering Machine off

Play or Pause the message. Play function wil play new messages first and then

played messages

Move to the next message and play

Move to the last message and play

To stop a function.

Delete a single message

This key is used for extra functions, such as “delete al messages”

Answering machine volume up

Ringer tone volume increases

Answering machine volume down

Ringer tone volume decreases

Delete al messages

You have no more messages

Keypad light:

The keypad display will light up for 30 seconds after it’s pressed.

Led Status Overview

The message number will blink to let you know you have new messages! The display also shows the total number of

messages saved on the answering machine.

Showing off

BoB2

TM

23

Showing off

BoB2

TM

22

To display BoB2

TM

and the handset as one unit, they first need to be attached to each other.

The handset will then get

its charge from the BoB2

TM

USB port on the left hand side.

This USB port is a dedicated charge port and not used for

anything other than charging the handset.

You will not need the power adapter that came with your handset so keep

this in a safe place.

1.

Lay the modem and the handset charger face down (on a protective cloth - to prevent scratches). Slide out the

upper and lower connection points on the back left hand side of the charger, this will expose the USB charger point

and location pins (figure 1).

2.

Leaving the handset charger and BoB2

TM

facing down, slide them together so you can locate the handset USB

charger into BoB2

TM

as shown below (you may notice lower slider does not move all the way across – this is normal)

(figure 2).

3.

Now take the large stand that was supplied in the modem box and pass the cables in the format below.

The

example below shows the power cable, the ADSL phone cable and an ethernet LAN cable (figure 3).

4.

Next align the stand over the top of the handset and BoB2

TM

(figure 4).

5.

Make sure all the pins on the stand are sitting inside the holes on the handset and BoB2

TM

and apply a small amount

of downward pressure, whilst at the same time push the stand upward toward the top edge of the modem.

You will

hear a small click as the pins interlock (figure 5).

Showing off

BoB2

TM

BoB2

TM

is sleek and stylish so we don’t blame you for wanting to

show him off. There are a few different ways to display BoB2

TM

and the BoB2

TM

handset.

1.

BoB2

TM

connected to BoB2

TM

handset and standing

up right using the supplied stand in the modem

box.

2.

Showing off BoB2

TM

on his own and the handset

stood upright with its own stand that was

supplied in the handset box.

3.

BoB2

TM

and the BoB2

TM

handset stand together.

Things are better when we’re together

The easiest way to set up the modem and handset

in this configuration is to first follow the steps in the

quick install guide and get online. Then you can turn

off BoB2

TM

and follow these steps to attach the stand,

keep all the cables you are using in a convenient

place as you will need these in the steps detailed on

the next page.

Showing off

BoB2

TM

24

25

Showing off

BoB2

TM

Flat as a tack

BoB2

TM

can sit flat on a desk or table. You won’t need the stand

that is supplied in the modem box so store it away in a safe

place. The BoB2

TM

handset charger cradle can stand up on a desk

or table - just plug the supplied power cord into the handset

cradle and clip the stand into the back of the cradle (you may

need to apply a bit of pressure to clip in the handset stand).

Just

drop in the handset when it needs to be charged. The charger

cradle will now stand upright, allowing the BoB2

TM

handset to sit

tall and pretty.

BoB2

TM

and his handset stand tall

BoB2

TM

comes with a stand that allows you to sit him up on a desk or

table. The image below shows you how to attach the stand and where

BoB2

TM

’s cables need to go.

When attaching the stand, remember to line up the pins on the stand

with the four outside holes on the back of BoB2

TM

. Apply a small amount

of downward pressure and push the stand up to lock it in.

figure 1

figure 2

figure 3

figure 4

figure 5

Troubleshooting

27

Troubleshooting

26

Try BoB2

TM

at another location where you know the connection is working. If it works there but not at your premises,

call us for further advice. If BoB2

TM

is still not receiving a signal, contact our support line on 13 22 58 for further help.

No dataflow (internet light off/flashing)

The next part of the connection process after synchronisation is authentication: your BoB2

TM

sends a username and

password to us and if they match the details we have in our database, we allow you onto the Internet.

If you’re in sync but can’t reach the Internet, it’s possible that the authentication stage has failed. The following checks

may help determine the cause of the problem:

•

Is BoB2

TM

plugged into the Internet?

•

Change your details manually by using the instructions on page 7.

- Open your web browser and type http://10.1.1.1/ into the address bar

- This should take you to the modem’s login page where it asks for a password. The default password is admin - if

you’ve changed the password, you’ll need to put in whatever you’ve changed it to

•

If you’ve forgotten the password, hold a paperclip or similar into the pinhole reset on the back of the device for

ten seconds, then start again (using admin as the password)

•

Once you’ve entered the correct password, it should take you to a setup page

Once you’re in the setup section of your modem, re-enter your username and password and check that other login

details are correct. Visit the ‘connecting to the Internet manually’ section in this manual.

After you’ve saved the details, wait a couple of minutes and check to see if the internet light is on solid. If it is, the

Internet should work.

This article is here to help you if your ADSL should stop working. It includes practical troubleshooting and explanations

about why things go wrong when they do.

No Internet connection

No modem sync (ADSL sync light off)

First of all, your modem must synchronise with our equipment at the exchange through your telephone line. The “sync”

signal is a lot like a dial tone; without it, you can’t make a connection.

BoB2

TM

shows that it’s “in sync” when the ADSL sync light is on.

Things to check: (in order of priority)

•

Check that BoB2

TM

has power - switch it off then back on

•

Check the ADSL phone cable is plugged in correctly (unplug it then plug it back in)

•

If your service is ADSL2+ or ADSL broadband, check the line for dial tone by plugging a telephone handset into the

cable the modem’s using and lifting the receiver (if you have Naked, there shouldn’t be a dial tone)

•

Perform an Isolation Test

•

If possible, try a different phone cable to connect your modem to the wall

•

If possible, try BoB2

TM

on a different wall socket

•

If possible, try a different modem

After each of the above tests, switch BoB2

TM

off and back on and give it a few minutes to settle. Any of these steps can

restore service.

Troubleshooting

Troubleshooting

29

Troubleshooting

28

Firewall/antivirus/browser settings

If BoB2

TM

indicates that the connection speed is fine, the next thing to do is to disable all firewall or antivirus software

and check your Internet browser settings for things like popup blockers or spyware. There are several free anti-spyware

programs available on the net as well as some pretty good Anit-virus scanners too.

Some firewalls cause computers to behave abnormally or very slow. the only way to determine this is the cause is to

remove the program altogether.

Note: iiNet does not assist in the installation or removal of third party software and this should only be done as a last resort and by someone who

is fully aware of the implications of removing such software.

Contact iiNet on 13 22 58 for assistance with your browser settings if you suspect these may the cause of your

problem.

Sporadic browsing/email errors

Typical causes of this error are congestion in the local network, an outage in iiNet’s extended network and beyond or a

Maximum Transmissable Unit (MTU) overflow.

Local congestion

File sharing programs and viruses are usually the culprits in this situation. If you do not have a file sharing program such

as bit-torrent software, kazaa, iTunes etc. We suggest you get your computer scanned for viruses. If you do have any

of these file sharing services please ensure they are turned off completely, often you may close the window but the

program continues to run (it will usually show up as an icon in your system tray on the bottom right of your screen)

Your modem is connected to the Internet but still has no dataflow

It may be that your modem shows a connection but you can’t browse websites, check email or do anything else

successfully. It’s possible your computer isn’t communicating properly. You can test this by trying to access the modem

as suggested in the previous step.

If you get through, there may be a problem with your firewall or antivirus software. It’s best to disable these to rule

them out as a problem.

If you don’t get through to your modem, look into the physical side of things:

•

Check that the yellow network cable is connected firmly and that the computer is registering a network

connection

•

Try using a different cable, especially if the current one is showing any signs of wear and tear

Limited dataflow

Sometimes not having a Internet service can be frustrating, however having an Internet service that’s very slow or

intermittent can be worse! Often the problems affecting your service to this extent are difficult to diagnose quickly

but there are some simple checks you can do.

Interference causing low sync speeds

The most common dataflow problem is from interference. In particular interference causing degredation of the quality

of your phone line, thereby reducing its capacity to transfer data to and from your modem. The most common issue

we find is from “unfiltered” devices.

In order to rule out interference as the culprit it is suggested you perform an “isolation” test. See page 30.