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Page 91 / 98 Scroll up to view Page 86 - 90
91
TROUBLESHOOTING
8
TROUBLESHOOTING
Use this section to solve common problems with the CVE-30360 and your network.
Problem:
None of the LEDs Turn On
The CVE-30360 is not receiving power, or there is a fault with the device.
1
Ensure that you are using the correct power adaptor.
Using a power adaptor other than the one that came with your
CVE-30360 can damage the CVE-30360.
2
Ensure that the power adaptor is connected to the CVE-30360 and the wall
socket (or other power source) correctly.
3
Ensure that the power source is functioning correctly. Replace any broken fuses
or reset any tripped circuit breakers.
4
Disconnect and re-connect the power adaptor to the power source and the CVE-
30360.
5
If none of the above steps solve the problem, consult your vendor.
Problem:
One of the LEDs does not Display as Expected
1
Ensure that you understand the LED’s normal behavior (see
LEDs
on page
18
).
2
Ensure that the CVE-30360’s hardware is connected correctly; see the Quick
Installation Guide.
3
Disconnect and re-connect the power adaptor to the CVE-30360.
4
If none of the above steps solve the problem, consult your vendor.
Page 92 / 98
92
HITRON CVE-30360 USER’S GUIDE
TROUBLESHOOTING
Problem:
I Forgot the CVE-30360’s IP Address
1
The CVE-30360’s default LAN IP address is
192.168.0.1
.
2
You can locate the CVE-30360’s GUI by entering the LAN domain suffix into
your browser’s address bar (on a computer connected to the LAN). The default
LAN domain suffix is
hitronhub.home
. See
The LAN IP Screen
on page
40
for
more information.
3
Depending on your operating system and your network, you may be able to find
the CVE-30360’s IP address by looking up your computer’s default gateway. To
do this on (most) Windows machines, click
Start
>
Run
, enter “cmd”, and then
enter “ipconfig”. Get the IP address of the
Default Gateway
, and enter it in your
browser’s address bar.
4
If you still cannot access the CVE-30360, you need to reset the CVE-30360.
See
Resetting the CVE-30360
on page
23
. All user-configured data is lost, and
the CVE-30360 is returned to its default settings. If you previously backed-up a
more recent version your CVE-30360’s settings, you can now upload them to
the CVE-30360; see
The Backup Screen
on page
44
.
Problem:
I Forgot the CVE-30360’s Admin Username or Password
1
The default username is
admin
, and the default password is
password
.
2
If the default username and password do not work, you need to reset the CVE-
30360 back to its factory defaults. See
Resetting the CVE-30360
on page
23
. All
user-configured data is lost, and the CVE-30360 is returned to its default
settings. If you previously backed-up a more recent version your CVE-30360’s
settings, you can now upload them to the CVE-30360; see
The Backup Screen
on page
44
.
Problem:
I Cannot Access the CVE-30360 or the Internet
1
Ensure that you are using the correct IP address for the CVE-30360.
2
Check your network’s hardware connections, and that the CVE-30360’s LEDs
display correctly (see
LEDs
on page
18
).
3
Make sure that your computer is on the same subnet as the CVE-30360; see
IP
Address Setup
on page
20
.
4
If you are attempting to connect over the wireless network, there may be a
problem with the wireless connection. Connect via a
LAN
port instead.
5
If the above steps do not work, you need to reset the CVE-30360. See
Resetting
the CVE-30360
on page
23
. All user-configured data is lost, and the CVE-30360
is returned to its default settings. If you previously backed-up a more recent
Page 93 / 98
93
HITRON CVE-30360 USER’S GUIDE
TROUBLESHOOTING
version your CVE-30360’s settings, you can now upload them to the CVE-
30360; see
The Backup Screen
on page
44
.
6
If the problem persists, contact your vendor.
Problem:
I Cannot Access the Internet and the DS and US LEDs
Keep Blinking
Your service provider may have disabled your Internet access; check the
Cable
>
System Info
screen’s Network Access field (see
The System Info Screen
on page
30
).
Problem:
I Cannot Connect My Wireless Device
1
Ensure that your wireless client device is functioning properly, and is configured
correctly. See the wireless client’s documentation if unsure.
2
Ensure that the wireless client is within the CVE-30360’s radio coverage area.
Bear in mind that physical obstructions (walls, floors, trees, etc.) and electrical
interference (other radio transmitters, microwave ovens, etc) reduce your CVE-
30360’s signal quality and coverage area.
3
Ensure that the CVE-30360 and the wireless client are set to use the same
wireless mode and SSID (see
The Basic Screen
on page
76
) and security
settings (see
The Security Screen
on page
78
).
4
Re-enter any security credentials (WEP keys, WPA(2)-PSK password, or WPS
PIN).
5
If you are using WPS’s PBC (push-button configuration) feature, ensure that you
are pressing the button on the CVE-30360 and the button on the wireless client
within two minutes of one another.
Page 94 / 98
94
HITRON CVE-30360 USER’S GUIDE
TROUBLESHOOTING
Page 95 / 98
95
HITRON CVE-30360 USER’S GUIDE
INDEX
INDEX
Numbers
802.11b/g/n
16
,
70
,
77
A
access control
82
access logs
16
access point
15
accounts, login
22
address, IP
20
address, IP, local
21
AP
15
attached network devices
33
authentication
80
B
backup
44
backup and restore
16
bar, navigation
23
buttons
16
C
cable connection
15
cable connection status
32
cable modem
15
CATV
16
,
25
,
26
cipher type
81
configuration file
29
connection process
33
connection status, cable
32
conventions, document
3
customer support
4
D
debugging
40
,
43
default
44
default IP address
21
default username and password
22
defaults
36
,
44
De-Militarized Zone
49
,
62
DHCP
16
,
20
,
21
,
27
,
42
,
88
DHCP lease
28
diagnostics
40
DMZ
49
,
62
DMZ De-Militarized Zone
16
DNS
40
DOCSIS
25
document conventions
3
Domain Name System
40
domain suffix
40
downstream transmission
29
DS
20

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