98
HITRON BVW-3653 USER’S GUIDE
TROUBLESHOOTING
Problem:
I Forgot the BVW-3653’s IP Address
1
The BVW-3653’s default LAN IP address is
192.168.0.1
.
2
You can locate the BVW-3653’s GUI by entering the LAN domain suffix into your
browser’s address bar (on a computer connected to the LAN). The default LAN
domain suffix is
hitronhub.home
. See
The LAN IP Screen
on page
40
for more
information.
3
Depending on your operating system and your network, you may be able to find
the BVW-3653’s IP address by looking up your computer’s default gateway. To
do this on (most) Windows machines, click
Start
>
Run
, enter “cmd”, and then
enter “ipconfig”. Get the IP address of the
Default Gateway
, and enter it in your
browser’s address bar.
4
If you still cannot access the BVW-3653, you need to reset the BVW-3653. See
Resetting the BVW-3653
on page
23
. All user-configured data is lost, and the
BVW-3653 is returned to its default settings. If you previously backed-up a more
recent version your BVW-3653’s settings, you can now upload them to the
BVW-3653; see
The Backup Screen
on page
44
.
Problem:
I Forgot the BVW-3653’s Admin Username or Password
1
The default username is
admin
, and the default password is
password
.
2
If the default username and password do not work, you need to reset the BVW-
3653. See
Resetting the BVW-3653
on page
23
. All user-configured data is lost,
and the BVW-3653 is returned to its default settings. If you previously backed-up
a more recent version your BVW-3653’s settings, you can now upload them to
the BVW-3653; see
The Backup Screen
on page
44
.
Problem:
I Cannot Access the BVW-3653 or the Internet
1
Ensure that you are using the correct IP address for the BVW-3653.
2
Check your network’s hardware connections, and that the BVW-3653’s LEDs
display correctly (see
LEDs
on page
18
).
3
Make sure that your computer is on the same subnet as the BVW-3653; see
IP
Address Setup
on page
20
.
4
If you are attempting to connect over the wireless network, there may be a
problem with the wireless connection. Connect via a
LAN
port instead.
5
If the above steps do not work, you need to reset the BVW-3653. See
Resetting
the BVW-3653
on page
23
. All user-configured data is lost, and the BVW-3653
is returned to its default settings. If you previously backed-up a more recent
19216811.live