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Page 16 / 41 Scroll up to view Page 11 - 15
MF-230 Troubleshooting & Web UI Configuration Guide v1.0
16
f) Connectivity Issues
No
Description
Suggested Solution
1.
Your laptop/desktop cannot
detect the router’s WiFi
Signal/SSID.
I.
Ensure that the router is switched on and
in operation mode.
II.
Make sure that user “start” the WiFi at
“networking -> WiFi” at Web GUI. In
addition,
Disable
the
Hide SSID
option.
III.
Check that your laptop/desktop has its
WiFi function turned on. Ensure that it can
detect WiFi 11 frequencies and is able to
support B, G and B/G mix mode.
IV.
To ensure that it is not an issue of weak
service signals, position your
laptop/desktop near to the router.
V.
Make sure that the SSID you are searching
for through the
WiFi search network menu
matches the SSID that has been set in MF-
230.
2.
Your laptop/desktop can
detect the router’s WiFi signal
I.
Ensure that you are connected to the
correct SSID.
Page 17 / 41
MF-230 Troubleshooting & Web UI Configuration Guide v1.0
17
and SSID but unable to
connect to it.
II.
Check your WiFi Security Mode as some
security modes may require Radius Server
Authentication.
III.
Ensure you key in the correct and
matching security key/mode in the
laptop/desktop and router.
IV.
Disable
Access Control
at the P1 4G router
(MF-230) WiFi tab on the web GUI.
3.
You are connected to the
router’s WiFi SSID but unable
to get an IP or have limited
connection.
I.
Check that you have keyed in the correct
and matching security key mode in the
laptop/desktop and router
II.
Check that the router’s DHCP server is
enabled at
Networking -> DHCP Server
.
Ensure that the DHCP IP range is bigger
than the amount of desktop/laptop
connected to it via wired or wireless to
MF-230.
III.
Disable
Access Control
at the P1 4G router
(MF-230) WiFi tab on the web GUI.
4.
You are connected to the
router’s WiFi SSID and can
obtain IP but cannot browse
the Internet.
I.
Set your laptop’s/desktop’s
Network
Wireless Connection
to
Obtain IP
automatically
and
Obtain DNS server
address automatically
.
II.
Ensure that your router is in operation
mode by checking your router’s LED lights.
III.
Ensure that your router is connected to
W1MAX service by checking your router’s
LED lights.
IV.
Check for proxy settings that disables your
connection in your Web browser.
V.
User may have to click
Repair
on their
WiFi
Network Connection
for Windows OS or a
similar function for other operating
systems.
VI.
Check whether you can ping to the router.
The gateway for your laptop/desktop
should have the same IP as the LAN IP for
your router.
VII.
Disable
Access Control
at the P1 4G router
(MF-230) WiFi tab on the web GUI.
5.
You experience irregular or
slow browsing when
connected through WiFi.
I.
Check whether you can ping to the router.
The gateway for your laptop/desktop
should have the same IP as the LAN IP for
your router.
Page 18 / 41
MF-230 Troubleshooting & Web UI Configuration Guide v1.0
18
II.
To ensure that it is not an issue of weak
service signals, position your
laptop/desktop near to the router.
III.
Try changing the WiFi Channel to a
different channel as it may be due to WiFi
Interference.
IV.
Do a ping and speed test check via wired
to the router to determine if it is a WiMAX
network congestion issue.
Page 19 / 41
MF-230 Troubleshooting & Web UI Configuration Guide v1.0
19
3) MF-230 Web Based Configuration Troubleshooting Guide
a) Login settings
After getting a DHCP IP address from your P1 4G Router MF-230, open any Internet
browser and type in the URL address: http://10.1.1.254
Username
: admin
Password
: admin123
Troubleshooting:
You cannot access the Customer Web GUI page
•
Ensure you receive a DHCP IP from your router in the range of 10.1.1.x (excluding
10.1.1.254), subnet mask 255.255.255.0
•
Check if you are able to ping to 10.1.1.254
•
Go to START > RUN (Type: cmd) > COMMAND PROMPT (Type: ping 10.1.1.254)
•
Check if your web browser has blocked the URL http://10.1.1.254 or if this URL is
under the Restricted List.
Page 20 / 41
MF-230 Troubleshooting & Web UI Configuration Guide v1.0
20
b) Status Guides
WiMAX Status
The following is the meaning of each status in the WiMAX Status Page:
WiMAX Signal
Strength
Signal strength Bar of WiMAX Signal in relation to RSSI and
CINR
Frequency
The WiMAX Radio Frequency channel that the router is
connected to.
Bandwidth
The width of the WiMAX Radio Frequency channel.
BSID
The WiMAX Base station ID that the router is connected to.
Dev State
Status of the router.
Mac State
Status of Wimax
Uptime
The length of time that the router is powered up, starting
when the power is turned ON.
RSSI
The signal strength of the WiMAX Radio Frequency channel
that the router is connected to.
CINR
The signal quality of the WiMAX Radio Frequency channel
that the router is connected to.
TX Power
The WiMAX Radio Frequency power that is transmitted from
the router to the Base station.

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