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Page 11 / 16 Scroll up to view Page 6 - 10
X P LO R N E T
H U B
U S E R G U I D E
Connect Directly to a Computer
*To connect to a wireless router, see next page.
Before you start:
Disconnect
your computer from the Xplornet Modem.
1
Plug one end of the yellow cable into the
LAN
port on the modem and
the other to the
WAN
port on the Xplornet Hub.
2
Using the other yellow cable, connect one end to the Xplornet Hub in
any of the four
LAN
ports and the other end to your
Computer
.
3
Connect your telephone by attaching one end of the grey RJ-11 cable
to the Xplornet Hub’s
Phone
port and the other end to your
telephone
base unit
.
±
Connect the small black power adapter cord into the Power port on
the Xplornet Hub and then plug the other end of the cord into a
120 volt household outlet.
5
Power on your Xplornet Hub by pressing the
On/Off
button on the
back of the unit.
Activate your service:
Go to
www.myxplornet.com
and enter your User Name and Password
to login.
For more help on setting up or activating your Xplornet Home Phone
service, visit
www.xplornet.com/support
.
7
1
2
3
5
4
Xplornet
Hub
Modem
Modems may vary
in appearance
Page 12 / 16
X P LO R N E T
H U B
U S E R G U I D E
Connect Directly to a Wireless Router
*To connect directly to a computer, see previous page.
Before you start:
Disconnect
your wireless router from the Xplornet Modem.
1
Plug one end of the yellow cable into the
LAN
port on the modem and
the other to the
WAN
port on the Xplornet Hub.
2
Using the other yellow cable, connect one end to the Xplornet Hub in
any of the four
LAN
ports and the other end to the
WAN
port on your
Wireless Router
.
²
Connect your telephone by attaching one end of the grey RJ-11 cable to
the Xplornet Hub’s
Phone
port and the other end to your
telephone
base unit
.
4
Connect the small black power adapter cord into the
Power
port on
the Xplornet Hub and then plug the other end of the cord into a
120 volt household outlet.
5
Power on your Xplornet Hub by pressing the
On/Off
button on the
back of the unit.
Activate your service:
Go to
www.myxplornet.com
and enter your User Name and Password
to login.
For more help on setting up or activating your Xplornet Home Phone
service, visit
www.xplornet.com/support
.
8
3
1
2
3
5
4
Xplornet
Hub
Router
Modem
Modems may vary
in appearance
Page 13 / 16
X P LO R N E T
H U B
U S E R G U I D E
Xplornet Home Phone Features
9
Voicemail Access
(Default Voicemail PIN: 1234)
Rings before Voicemail
Set number of rings to 4
Set number of rings to 5
Set number of rings to 6
Call Forwarding
Enable
Disable
Forward to voicemail when
busy / no answer
*98
*94
*95
*96
*72
*73
*90
Call ID Block
Single Call
Enable indefinitely
Last call return
Call waiting
Enable
Disable
*67
*81
*69
*57
*56
Features with Star (*) Codes
Home Phone N11 Services
Find Me
(simultaneous ring)
Direct your calls so that they ring your home phone, cell phone or other phones
at the same time
Follow Me
(sequential ring)
Direct your calls so that they ring your home phone, cell phone, or other phones
one after the other
All at the same time
Office
Phone
Mobile
Phone
Home
Phone
Goes to Voicemail,
then email
If no answer
Rings to:
Incoming Call
Goes to Voicemail,
then email
If no answer
Rings to:
Incoming Call
Office
Phone
Mobile
Phone
Home
Phone
You’ll never miss a call with Find Me / Follow Me feature
• Voicemail
• Call Display
• Call Waiting
• Caller ID Block
• Do Not Disturb
• Call Forwarding
• Call Return
• Call Screening
• 3-way Calling
• Voicemail to E-mail
• Online Self-Service
• E911 Support
• Find Me / Follow Me
411 – Information / Directory Assistance
Helps you find phone numbers and other contact information about businesses and people in your area
611 – Xplornet Direct Support
Helps you contact Xplornet directly and (like 911) will work even if Xplornet Home Phone is suspended
711 – TDD / TTY Services
Telecommunications Relay Service that helps those who are hearing impaired to converse with others
over the phone through an operator by translating from TDD to speech and vice versa
911 – E911 Emergency Services
Enhanced 911 service is routed through a call centre which validates your address prior to dispatching
emergency services
Page 14 / 16
X P LO R N E T
H U B
U S E R G U I D E
10
Important 9-1-1 Emergency Services
9-1-1 emergency services operate differently on Voice Over Internet Protocol
(VoIP) phone systems as compared to traditional 9-1-1 services. With traditional
phone services, when you call 9-1-1, your call is sent directly to the nearest
emergency response centre. With VoIP phone service, your 9-1-1 call is forwarded
to a third-party service provider that will route your call to an emergency
response centre.
Because your call is routed through a third-party provider, you will need to
register your address upon activation of your service.
Xplornet will also provide the emergency response centre
with the service
address on your account, so please ensure that your information is correct and
and kept up-to-date.
If you move your VoIP phone between locations (for example, from your home
to your cottage), it is important that you inform the emergency operator of
your location and contact details any time you call 9-1-1.
If you do not inform
the emergency operator of your location, there is a risk of sending emergency
services to the wrong address.
Be prepared during any service interruption
Your VoIP phone service requires Internet connectivity, power (electricity), and
a current service subscription. In the event of a power, network, or Internet
outage (including congestion), or if your service is disconnected or suspended
due to non-payment or Seasonal Service arrangement, you may experience
a disruption or delay in your 9-1-1 service. We recommend that you keep
an alternative phone service (such as a mobile phone) available in case of
emergency.
Do not disconnect
In the event that you need to call 9-1-1, please do not disconnect your 9-1-1 call
unless you are instructed by an emergency dispatcher. If you are disconnected,
please call back immediately.
Inform other users
To ensure the safety of any users of your VoIP phone service, we strongly
recommend that you advise them of the nature and limitations of 9-1-1
emergency calls.
Limitations of liability
Please carefully read Xplornet’s terms of service related to 9-1-1 service detailed
at
Page 15 / 16
About Xplornet
Headquartered in Woodstock, New Brunswick, Xplornet Communications
Inc. is Canada’s leading rural broadband provider. We believe everyone
should have access to the transformative benefits of broadband, so we make
our service available everywhere in Canada, including the hard-to-reach
places. We overcome the challenges of Canada’s vast geography through
our deployment of Canada’s first national 4G network, which leverages both
fixed-wireless towers on the ground and next-generation satellites in space.
Our customers live in the farthest reaches of the country and just outside
of major urban centres, and through our coast-to-coast network of local
dealers, we connect them to all that the Internet offers. Xplornet is high-
speed Internet – for all of Canada.
Xplornet connects you to what matters.

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