FAQ

Q:

What can I do if I forgot my password, or my router is not working correctly?

A:

Step 1

Locate the reset pinhole on the back of the unit.

Step 2

With the unit powered on, press and hold the Reset button.

Step 3

Hold the Reset button for about 15 seconds.

Step 4

Release the Reset button.

Step 5

The unit will reboot. Allow 20-30 seconds before reconnecting.

Step 6

The device is now at factory defaults.

Note: Do not recycle power during the reset procedure.

The default user name is

admin

and the password is

admin

.

Q:

How can I configure my router to work with a DSL (PPPoE) connection?

A:

Make sure you disable or uninstall any PPPoE software such as WinPoet, Broadjump, or Enternet 300 from

your computer or you will not be able to connect to the Internet. Do not disable until you’ve downloaded the

firmware in Step 1. Please make sure that your modem is not also a router. If it is or you do not know, please

contact your ISP and change the modem to Bridge mode.

Note:

In some areas, BellSouth and Verizon may not use PPPoE.

Step 1

Upgrade to the latest firmware.

Step 2

Take a paperclip and perform a hard reset. With unit on, use a paperclip and hold down the reset button

on the back of the unit for 15 seconds. Release it and the router will recycle, the lights will blink, and then

stabilize.

Step 3

After the router stabilizes, open your web browser (Internet Explorer, Netscape, etc), enter

192.168.1.1

into the address window, and hit the

Enter

key. When the password dialog box appears, enter the username

admin

and password

admin

. Click

OK

.

If the password dialog box does not come up repeat

Step 2

.

Note:

Do not run Wizard.

Step 4

Click on the

WAN

tab on top of the screen. Select

PPPoE

.

Step 5

Select

PPPoE

(unless your ISP supplied you with a static IP address).

Step 6

For Earthlink users, under the username field enter

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ELN/[email protected]

and your password, where username is your own username (some Earthlink

users may not need the

ELN/

in front of username).

For SBC Global users, enter

.

For Ameritech users, enter

.

For BellSouth users, enter

.**

For most other ISPs, enter

username

.

Step 7

Idle Time Out

should be set to zero. Set

MTU

to 1492, unless specified by your ISP.

Note:

If you experience problems accessing certain websites and/or email issues, please set the MTU to a lower

number such as 1472, 1452, etc. Contact your ISP for more information and the proper MTU setting for your

connection.

Step 8

Click

Apply

. When prompted, click

Continue

. Once the screen refreshes, unplug the power to the

router.

Step 9

Turn off your DSL modem for 2-3 minutes. Turn back on. Once the modem has established a link to

your ISP, plug the power back into the router. Wait about 30 seconds and log back into the router.

Step 10

Click on the

Status

tab in the web configuration where you can view the device info. Under

WAN

,

click

DHCP Release

, then click

Back

,

then click

DHCP Renew

, and then click

Back

. You should now see that

the device info will show an IP address, verifying that the device has connected to a server and has been

assigned an IP address.

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