19216811.liveFAQ
Q:
What can I do if I forgot my password, or my router is not working correctly?
A:
Step 1
Locate the reset pinhole on the back of the unit.
Step 2
With the unit powered on, press and hold the Reset button.
Step 3
Hold the Reset button for about 15 seconds.
Step 4
Release the Reset button.
Step 5
The unit will reboot. Allow 20-30 seconds before reconnecting.
Step 6
The device is now at factory defaults.
Note: Do not recycle power during the reset procedure.
The default user name is
admin
and the password is
admin
.
Q:
How can I configure my router to work with a DSL (PPPoE) connection?
A:
Make sure you disable or uninstall any PPPoE software such as WinPoet, Broadjump, or Enternet 300 from
your computer or you will not be able to connect to the Internet. Do not disable until you’ve downloaded the
firmware in Step 1. Please make sure that your modem is not also a router. If it is or you do not know, please
contact your ISP and change the modem to Bridge mode.
Note:
In some areas, BellSouth and Verizon may not use PPPoE.
Step 1
Upgrade to the latest firmware.
Step 2
Take a paperclip and perform a hard reset. With unit on, use a paperclip and hold down the reset button
on the back of the unit for 15 seconds. Release it and the router will recycle, the lights will blink, and then
stabilize.
Step 3
After the router stabilizes, open your web browser (Internet Explorer, Netscape, etc), enter
192.168.1.1
into the address window, and hit the
Enter
key. When the password dialog box appears, enter the username
admin
and password
admin
. Click
OK
.
If the password dialog box does not come up repeat
Step 2
.
Note:
Do not run Wizard.
Step 4
Click on the
WAN
tab on top of the screen. Select
PPPoE
.
Step 5
Select
PPPoE
(unless your ISP supplied you with a static IP address).
Step 6
For Earthlink users, under the username field enter
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