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4-2 Troubleshooting
Do not panic when this router is not working properly! Please refer to the
troubleshooting checklist in this chapter, and find the problem you’re
encountering and its solution. Maybe you can solve the problem by yourself
and save the time sending this router back to dealer of purchase to ask for
help.
Scenario
Solution
The router is not
responding to me
when I want to access
it by web browser
a.
Please check the connection of power cord
and network cable of this access point. All
cords and cables should be correctly and
firmly inserted to the access point.
b.
If all LEDs on the router are out, please
check the status of A/C power adapter, and
make sure it’s correctly powered.
c.
You must use the same IP address section
which router uses.
d.
Are you using MAC or IP address filter?
Try to connect the access point by another
computer and see if it works; if not, please
perform a hard reset (pressing ‘reset’
button).
e.
Set your computer to obtain an IP address
automatically (DHCP), and see if your
computer can get an IP address.
f.
If you did a firmware upgrade and this
happens, contact your dealer of purchase for
help.
g.
If all above solutions don’t work, contact
the dealer of purchase for help.
Can’t get connected to
router wirelessly
a.
If encryption is enabled, please re-check
WEP or WPA passphrase settings on your
wireless client.
b.
Check wireless On/Off switch located at the
back of this router. Switch it to ‘On’.
c.
Try to move closer to wireless access point.
d.
Unplug the power plug of access point, and
plug it back again after 10 seconds.
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