19216811.live56
Troubleshooting
3. Cordless phone placement
If the performance of your wireless network is impaired after attending to the above issues,
and you have a cordless phone:
•
Try moving cordless phones away from your router and your wireless-enabled
computers.
•
Unplug and remove the battery from any cordless phone that operates on the 2.4 GHz
band (check manufacturer’s information). If this fixes the problem, your phone may be
interfering.
•
If your phone supports channel selection, change the channel on the phone to the
farthest channel from your wireless network as possible. For example, change the
phone to channel 1 and move your router to channel 11. (Your channel selection will
vary depending on your region.) See your phone’s user guide for detailed instructions.
•
If necessary, consider switching to a 900 MHz or 5 GHz cordless phone.
4. Choose the “quietest” channel for your wireless network
In locations where homes or offices are close together, such as apartment buildings or office
complexes, there may be wireless networks nearby that can conflict with yours. Use the Site
Survey capabilities of your Wireless Networking Utility to locate any other wireless networks,
and move your router and computers to a channel as far away from other networks as
possible.
Experiment with more than one of the available channels, in order to find the clearest
connection and avoid interference from neighboring cordless phones or other wireless
devices.
For more wireless networking products from
Dynex, use the detailed Site Survey and wireless
channel information included in your User Guide.
These guidelines should let you cover the maximum possible area with your router. If you
need to cover an even wider area, we suggest the Dynex Wireless G Range Extender/Access
Point.
5. Secure connections, VPNs, and AOL
Secure connections typically require a user name and password, and are used where security
is important. Secure connections include:
•
Virtual Private Network (VPN) connections, often used to connect remotely to an office
network
•
The “Bring Your Own Access” program from America Online (AOL), which lets you use
AOL through broadband provided by another DSL or cable service
•
Most online banking Web sites
•
Many commercial Web sites that require a user name and password to access your
account Secure connections can be interrupted by a computer’s power management
setting, which causes it to “go to sleep.” The simplest solution to avoid this is to simply
reconnect by re-running the VPN or AOL software, or by re-logging into the secure
Web site.
A second alternative is to change your computer’s power management settings so it does not
go to sleep. However, this may not be appropriate for portable computers. To change your
power management setting in Windows, see the
Power Options
item in the
Control
Panel
.