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Section 4 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DSL-2740R.

Read the following descriptions if you are having problems. (The examples below are illustrated in Windows® XP. If you

have a different operating system, the screenshots on your computer will look similar to the following examples.)

1.

Why can’t I access the web-based configuration utility?

When entering the IP address of the D-Link router (192.168.1.1 for example), you are not connecting to a website on the

Internet and do not need to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself.

Your computer must be on the same IP subnet to connect to the web-based utility.

•

Make sure you have an updated Java-enabled web browser. We recommend the following:

•

Internet Explorer 6.0 or higher

•

Firefox 1.5 or higher

•

Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a

different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may

not be on.

•

Disable any internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate,

Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files

included with your firewall software for more information on disabling or configuring it.

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Section 4 - Troubleshooting

•

Configure your Internet settings:

• Go to Start > Settings > Control Panel. Double-click on the Internet Options Icon. From the Security tab, click on the button to

restore the settings to their defaults.

• Click on the Connection tab and set the dial-up option to Never Dial a Connection. Click on the LAN Settings button. Make sure

nothing is checked. Click on the OK.

• Go to the Advanced tab and click on the button to restore these settings to their defaults. Click on the OK button three times.

• Close your web browser (if open) and open it.

•

Access the web management. Open your web browser and enter the IP address of your D-Link router in the address bar. This should open the

login page for the web management.

•

If you still cannot access the configuration, unplug the power to the router for 10 seconds and plug back in. Wait about 30 seconds and try

accessing the configuration. If you have multiple computers, try connecting using a different computer.

2.

What can I do if I forgot my password?

If you forgot your password, you must reset your router. Unfortunately this process will change all your settings back to the factory defaults.

To reset the router, locate the reset button (hole) on the rear panel of the unit. With the router powered on, use a paperclip to hold the button down

for 10 seconds. Release the button and the router will go through its reboot process.

Wait about 30 seconds to access the router. The default IP address is 192.168.1.1. When logging in, type in the default User Name “admin,” and the

default Password “admin” then click on the OK button to access the web-based manager.

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Appendix A - Wireless Basics

Wireless Basics

D-Link wireless products are based on industry standards to provide easy-to-use and compatible high-speed wireless connectivity within your

home, business or public access wireless networks. Strictly adhering to the IEEE standard, the D-Link wireless family of products will allow you to

securely access the data you want, when and where you want it. You will be able to enjoy the freedom that wireless networking delivers.

A wireless local area network (WLAN) is a cellular computer network that transmits and receives data with radio signals instead of wires. Wireless

LANs are used increasingly in both home and office environments, and public areas such as airports, coffee shops and universities. Innovative ways

to utilize WLAN technology are helping people to work and communicate more efficiently. Increased mobility and the absence of cabling and other

fixed infrastructure have proven to be beneficial for many users.

Wireless users can use the same applications they use on a wired network. Wireless adapter cards used on laptop and desktop systems support the

same protocols as Ethernet adapter cards.

Under many circumstances, it may be desirable for mobile network devices to link to a conventional Ethernet LAN in order to use servers, printers

or an Internet connection supplied through the wired LAN. A Wireless Router is a device used to provide this link.

What is Wireless?

Wireless or Wi-Fi technology is another way of connecting your computer to the network without using wires. Wi-Fi uses radio frequency to connect

wirelessly, so you have the freedom to connect computers anywhere in your home or office network.

Why D-Link Wireless?

D-Link is the worldwide leader and award winning designer, developer, and manufacturer of networking products. D-Link delivers the performance

you need at a price you can afford. D-Link has all the products you need to build your network.

How does wireless work?

Wireless works similar to how cordless phone work, through radio signals to transmit data from one point A to point B. But wireless technology has

restrictions as to how you can access the network. You must be within the wireless network range area to be able to connect your computer. There

are two different types of wireless networks Wireless Local Area Network (WLAN), and Wireless Personal Area Network (WPAN).

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Appendix A - Wireless Basics

Wireless Local Area Network (WLAN)

In a wireless local area network, a device called an Access Point (AP) connects computers to the network. The access point has a small antenna

attached to it, which allows it to transmit data back and forth over radio signals. With an indoor access point as seen in the picture, the signal can

travel up to 300 feet. With an outdoor access point the signal can reach out up to 30 miles to serve places like manufacturing plants, industrial

locations, college and high school campuses, airports, golf courses, and many other outdoor venues.

Wireless Personal Area Network (WPAN)

Bluetooth is the industry standard wireless technology used for WPAN. Bluetooth devices in WPAN operate in a range up to 30 feet away. Compared

to WLAN the speed and wireless operation range are both less than WLAN, but in return it doesn’t use nearly as much power which makes it ideal

for personal devices, such as mobile phones, PDAs, headphones, laptops, speakers, and other devices that operate on batteries.

Who uses wireless?

Wireless technology as become so popular in recent years that almost everyone is using it, whether it’s for home, office, business, D-Link has a

wireless solution for it.

Home

• Gives everyone at home broadband access

• Surf the web, check email, instant message, download multimedia files.

• Gets rid of the cables around the house

• Simple and easy to use

Small Office and Home Office

• Stay on top of everything at home as you would at the office

• Remotely access your office network from home

• Share the Internet connection and printer with multiple computers

• No need to dedicate office space

Where is wireless used?

Wireless technology is expanding everywhere not just at home or office. People like the freedom of mobility and it’s becoming so popular that

more and more public facilities now provide wireless access to attract people. The wireless connection in public places is usually called “hotspots”.

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Appendix A - Wireless Basics

Using a D-Link Cardbus Adapter with your laptop, you can access the hotspot to connect to Internet from remote locations like: Airports, Hotels,

Coffee Shops, Libraries, Restaurants, and Convention Centers.

Wireless network is easy to setup, but if you’re installing it for the first time it could be quite a task not knowing where to start. That’s why we’ve put

together a few setup steps and tips to help you through the process of setting up a wireless network.

Tips

Here are a few things to keep in mind, when you install a wireless network.

Centralize your router or Access Point

Make sure you place the router/access point in a centralized location within your network for the best performance. Try to place the router/access

point as high as possible in the room, so the signal gets dispersed throughout your home. If you have a two-story home, you may need a repeater

to boost the signal to extend the range.

Eliminate Interference

Place home appliances such as cordless telephones, microwaves, and televisions as far away as possible from the router/access point. This would

significantly reduce any interference that the appliances might cause since they operate on same frequency.

Security

Don’t let you next-door neighbors or intruders connect to your wireless network. Secure your wireless network by turning on the WPA security

feature on the router. Refer to product manual for detail information on how to set it up.

Wireless Modes

There are basically two modes of networking:

•

Infrastructure

– All wireless clients will connect to an access point or wireless router.

•

Ad-Hoc

– Directly connecting to another computer, for peer-to-peer communication, using wireless network adapters on each computer,

such as two or more D-Link wireless network adapters.

An Infrastructure network contains an Access Point or wireless router. All the wireless devices, or clients, will connect to the wireless router or access

point.

An Ad-Hoc network contains only clients, such as laptops with wireless cardbus adapters. All the adapters must be in Ad-Hoc mode to communicate.