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D-Link DIR-657 User Manual
Appendix E - Warranty
Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and
conditions of the license granted by D-Link for the Software. Replacement Software will be warranted for the remainder of the original Warranty
Period and is subject to the same limitations and exclusions. If a material non-conformance is incapable of correction, or if D-Link determines in
its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming
Software will be refunded by D-Link; provided that the non-conforming Software (and all copies thereof) is first returned to D-Link. The license
granted respecting any Software for which a refund is given automatically terminates.
Non-Applicability of Warranty:
The Limited Warranty provided hereunder for Hardware and Software portions of D-Link’s products will not be applied to and does not cover any
refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or
the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold “As-Is” without any
warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim:
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software
nonconformance in sufficient detail to allow DLink to confirm the same, along with proof of purchase of the product (such as a
copy of the dated purchase invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist the
customer in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a
Return Material Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at https://
rma.dlink.com/.
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package
to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package.
Do not include any manuals or accessories in the shipping package. DLink will only replace the defective portion of the product
and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD
will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped
to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that
are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common
carrier selected by D-Link.
Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise we will ship the product