D-Link DIR-615v3 Router Manual PDF (Setup & Configuration Guide)

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D-Link DIR-615 User Manual

Appendix D - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

• Model number of the product (e.g. DIR-615)

• Hardware Revision (located on the label on the bottom of the router (e.g. rev A1))

• Serial Number (s/n number located on the label on the bottom of the router).

You can ﬁnd software updates and user documentation on the D-Link website as well as frequently asked questions

and answers to technical issues.

For customers within the United States:

Phone Support:

(877) 453-5465

Internet Support:

http://support.dlink.com

For customers within Canada:

Phone Support:

(800) 361-5265

Internet Support:

http://support.dlink.com

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D-Link DIR-615 User Manual

Appendix E - Warranty

Warranty

Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty:

• Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and

• Only for products purchased and delivered within the ﬁfty states of the United States, the District of Columbia, U.S. Possessions

or Protectorates, U.S. Military Installations, or addresses with an APO or FPO.

Limited Warranty:

D-Link warrants that the hardware portion of the D-Link product described below (“Hardware”) will be free from material defects in

workmanship and materials under normal use from the date of original retail purchase of the product, for the period set forth below

(“Warranty Period”), except as otherwise stated herein.

• Hardware (excluding power supplies and fans): One (1) year

• Power supplies and fans: One (1) year

• Spare parts and spare kits: Ninety (90) days

The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at

D-Link’s option, to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the

actual purchase price paid. Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Ofﬁce. The replacement

hardware need not be new or have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part

thereof with any reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects

to the defective Hardware. Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period or ninety

(90) days, whichever is longer, and is subject to the same limitations and exclusions. If a material defect is incapable of correction, or if

D-Link determines that it is not practical to repair or replace the defective Hardware, the actual price paid by the original purchaser for the

defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware or part thereof that is replaced

by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund.

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D-Link DIR-615 User Manual

Appendix E - Warranty

Limited Software Warranty:

D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional speciﬁcations

for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety

(90) days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated

in its documentation. D-Link further warrants that, during the Software Warranty Period, the magnetic media on which D-Link delivers the

Software will be free of physical defects. The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under

this Limited Warranty will be, at D-Link’s option, to replace the non-conforming Software (or defective media) with software that substantially

conforms to D-Link’s functional speciﬁcations for the Software or to refund the portion of the actual purchase price paid that is attributable

to the Software. Except as otherwise agreed by DLink in writing, the replacement Software is provided only to the original licensee, and

is subject to the terms and conditions of the license granted by D-Link for the Software. Replacement Software will be warranted for the

remainder of the original Warranty Period and is subject to the same limitations and exclusions. If a material non-conformance is incapable

of correction, or if D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by

the original licensee for the non-conforming Software will be refunded by D-Link; provided that the non-conforming Software (and all copies

thereof) is ﬁrst returned to D-Link. The license granted respecting any Software for which a refund is given automatically terminates.

Non-Applicability of Warranty:

The Limited Warranty provided hereunder for Hardware and Software portions of D-Link’s products will not be applied to and does not cover

any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the

sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold

“As-Is” without any warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything

stated herein to the contrary.

Submitting A Claim:

The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired

and the product is within warranty, the customer shall submit a claim to D-Link as outlined below:

• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software

nonconformance in sufﬁcient detail to allow DLink to conﬁrm the same, along with proof of purchase of the product (such

as a copy of the dated purchase invoice for the product) if the product is not registered.

• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist

the customer in resolving any suspected defects with the product. If the product is considered defective, the customer must

obtain a Return Material Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID

Number at https://rma.dlink.com/.

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D-Link DIR-615 User Manual

Appendix E - Warranty

• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping

package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside

of the package. Do not include any manuals or accessories in the shipping package. DLink will only replace the defective

portion of the product and will not ship back any accessories.

• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products

sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer

and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible

for any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via

UPS Ground or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an

address in the United States, otherwise we will ship the product to you freight collect. Expedited shipping is available upon

request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product that is not

packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from

the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping charges

for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by

D-Link not to be defective or non-conforming.

What Is Not Covered:

The Limited Warranty provided herein by D-Link does not cover:

Products that, in D-Link’s judgment, have been subjected to abuse, accident, alteration, modiﬁcation, tampering, negligence, misuse, faulty

installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the

model or serial number has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for

repair, and shipping costs; Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage

that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software, ﬁrmware or other

products or services provided by anyone other than D-Link; and Products that have been purchased from inventory clearance or liquidation

sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.

While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only an Authorized

D-Link Service Ofﬁce. Improper or incorrectly performed maintenance or repair voids this Limited Warranty.

Disclaimer of Other Warranties:

EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY

OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE AND NONINFRINGEMENT.

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D-Link DIR-615 User Manual

Appendix E - Warranty

IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF

SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY,

SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.

Limitation of Liability:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY

OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY

CHARACTER, WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR

LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF

OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D-LINK’S PRODUCT IS CONNECTED WITH, LOSS OF INFORMATION

OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK FOR WARRANTY SERVICE)

RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF

THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY

FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR

NONCONFORMING PRODUCT. THE MAXIMUM LIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE

PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES

ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED OR STATUTORY.

Governing Law:

This Limited Warranty shall be governed by the laws of the State of California. Some states do not allow exclusion or limitation of incidental

or consequential damages, or limitations on how long an implied warranty lasts, so the foregoing limitations and exclusions may not apply.

This Limited Warranty provides speciﬁc legal rights and you may also have other rights which vary from state to state.

Trademarks:

D-Link is a registered trademark of D-Link Corporation/D-Link Systems, Inc. Other trademarks or registered trademarks are the property

of their respective owners.

No part of this publication or documentation accompanying this product may be reproduced in any form or by any means or used to make

any derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as

stipulated by the United States Copyright Act of 1976 and any amendments thereto. Contents are subject to change without prior notice.

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