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DI-634M User’s Manual

D-Link Systems, Inc.

Troubleshooting

2. The wireless client cannot access the Internet in the Infrastructure mode.

Make sure the wireless client is associated and joined with the correct Access Point. To

check this connection:

Right-click

on the

Local Area Connection icon

in the taskbar

select

View Available Wireless Networks

. The

Connect to Wireless Network

screen

will appear.

Please make sure you have selected the correct available network, as

shown in the illustrations below.



Check that the

IP Address

assigned to the wireless adapter is within the same

IP Address range

as the access point and gateway.

(Since the

DI-634M has

an IP Address of 192.168.0.1, wireless adapters must have an IP Address in

the same range, e.g., 192.168.0.x.

Each device must have a unique IP Address;

no two devices may have the same IP Address. The subnet mask must be the

same for all the computers on the network.)

To check the

IP Address

assigned

to the wireless adapter,

double-click

on the

Local Area Connection icon

in the

taskbar

select the

Support tab

and the

IP Address

will be displayed.

(Please

refer to

Checking the IP Address

in the

Networking Basics

section of this

manual.)



If it is necessary to assign a

Static IP Address

to the wireless adapter, please

refer to the appropriate section in

Networking Basics

.

If you are entering a

DNS

Server address

you must also enter the

Default Gateway Address.

(Remember

that if you have a DHCP-capable router, you will not need to assign a Static IP

default

47

DI-634M User’s Manual

D-Link Systems, Inc.

Troubleshooting

3.

Check that the drivers for the network adapters are installed properly.

You may be using different network adapters than those illustrated here, but this

procedure will remain the same, regardless of the type of network adapters you are

using.



Go to

Start > My Computer > Properties

.



Select

the

Hardware Tab

.



Click

Device Manager

.

48

DI-634M User’s Manual

D-Link Systems, Inc.

Troubleshooting



Double-click on

Network Adapters

.



Right-click on

D-Link DWL-G650M Wireless 108G MIMO Notebook Adapter

.

(In this example we use the DWL-G650M; you may be using other network

adapters, but the procedure will remain the same.)



Select

Properties

to check that the drivers are installed properly.



Look under

Device Status

to check that the device is working properly.



Click

OK

.

D-Link 108G MIMO DWL-G650M

D-Link 108G MIMO DWL-G650M Wireless Cardbus Adapter

D-Link

Super G MIMO DWL-G650M Wireless Cardbus Adapter

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DI-634M User’s Manual

D-Link Systems, Inc.

Troubleshooting

4.

What variables may cause my wireless products to lose reception?

D-Link products let you access your network from virtually anywhere you want.

However,

the positioning of the products within your environment will affect the wireless range.

Please refer to

Installation Considerations

in the

Wireless Basics

section of this

manual for further information about the most advantageous placement of your D-Link

wireless products.

5.

Why does my wireless connection keep dropping?



Antenna Orientation- Try different antenna orientations for the DI-634M. Try to

keep the antenna at least 6 inches away from the wall or other objects.



If you are using 2.4GHz cordless phones, X-10 equipment or other home

security systems, ceiling fans, and lights, your wireless connection will degrade

dramatically or drop altogether.

Try changing the Channel on your Router, Access

Point and Wireless adapter to a different Channel to avoid interference.



Keep your product away (at least 3-6 feet) from electrical devices that generate

RF noise, like microwaves, Monitors, electric motors, etc.

6.

Why can’t I get a wireless connection?

If you have enabled Encryption on the DI-634M, you must also enable encryption on

all wireless clients in order to establish a wireless connection.



For 802.11b, the Encryption settings are: 64 or 128 bit.

Make sure that the

encryption bit level is the same on the Router and the Wireless Client.



Make sure that the SSID on the Router and the Wireless Client are exactly the

same.

If they are not, wireless connection will not be established.



Move the DI-634M and the wireless client into the same room and then test the

wireless connection.



Disable all security settings. (WEP, MAC Address Control)



Turn off your DI-634M and the client. Turn the DI-634M back on again, and then

turn on the client.



Make sure that all devices are set to

Infrastructure

mode.



Check that the LED indicators are indicating normal activity. If not, check that

the AC power and Ethernet cables are firmly connected.



Check that the IP Address, subnet mask, gateway and DNS settings are correctly

entered for the network.



If you are using 2.4GHz cordless phones, X-10 equipment or other home

security systems, ceiling fans, and lights, your wireless connection will degrade

dramatically or drop altogether. Try changing the Channel on your DI-634M, and

on all the devices in your network to avoid interference.



Keep your product away (at least 3-6 feet) from electrical devices that generate

RF noise, like microwaves, Monitors, electric motors, etc.

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DI-634M User’s Manual

D-Link Systems, Inc.

Troubleshooting

7.

I forgot my encryption key.



Reset the DI-634M to its factory default settings and restore the other devices

on your network to their default settings. You may do this by pressing the Reset

button on the back of the unit. You will lose the current configuration settings.

8.

Resetting the DI-634M to Factory Default Settings

After you have tried other methods for troubleshooting your network, you may choose

to

Reset

the DI-634M to the factory default settings. Remember that D-Link MIMO

products network together, out of the box, at the factory default settings.

To hard-reset the DI-634M to Factory Default Settings, please do the following:



Locate the

Reset

button on the back of the DI-634M.



Use a paper clip to press the

Reset

button.



Hold for about 10 seconds and then release.



After the DI-634M reboots (this may take a few minutes) it will be reset to the

factory

Default

settings.