Page 136 / 153 Scroll up to view Page 131 - 135
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D-Link DCS-5±±0 User Manual
Section 5 - Troubleshooting
8. Can the DCS-5220 be connected to the network if it consists of only private IP addresses?
Yes, the Internet Camera can be connected to a LAN with private IP addresses.
9. Can the DCS-5220 be installed and work if a firewall exists on the network?
If a firewall exists on the network, port 80 needs to be opened for ordinary data communication. The DCS-5220
uses HTTP port and RTSP port to stream video data. These ports (or the ports you specify from the Advanced Tab
in the Configuration screen if you change the default ports) need to be opened in the firewall device. Please refer to
page 124 for more information.
10. Why am I unable to access the DCS-5220 from a Web browser?
If a router or firewall is used on the network, the correct ports for the DCS-5220 may not be configured on the
router or firewall. To correct the problem, you
need to determine if the DCS-5220 is behind a router or firewall and
if the router or firewall is properly configured for the ports the DCS-5220 is using. Refer to page 124 for help in
opening the correct ports on a router or firewall for use with the DCS-5220.
Other possible problems might be due to the network cable. Try replacing your network cable. Test the network
interface of the product by connecting a local computer to the unit, utilizing a Ethernet crossover cable. If the
problem is not solved the Internet Camera might be faulty.
11. Why does the Internet Camera work locally but not externally?
This might be caused by
network firewall protection. The firewall may need to have some settings changed in
order for the Internet Camera to be accessible outside your local LAN. Check with the Network Administrator for
your network.
Make sure that the Internet Camera isn’t conflicting with any Web server you may have running on your network.
The default router setting might be a possible reason. Check that the configuration of the router settings allow the
Internet Camera to be accessed outside your local LAN. Please refer to page 124 for more information.
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D-Link DCS-5±±0 User Manual
Section 5 - Troubleshooting
12. I connected the Internet Camera directly to a computer with a cross-over cable Ethernet cable and
received the following Windows error upon running the Installation Wizard:
This Windows error will occur if the Internet Camera is connected to a computer that is not
properly configured with a valid IP address. Turn off DHCP from the Network Settings in Windows
®
and configure the computer with a valid IP address, or connect the camera to a router with DHCP
enabled (see page 144).
13. Why does a series of broad vertical white lines appear throughout the image?
It could be that the CMOS sensor has become overloaded when it has been exposed to bright lights such as direct
exposure to sunlight or halogen lights. Reposition the Internet Camera into a more shaded area immediately as
prolonged exposure to bright lights will damage the CMOS sensor.
14. Noisy images occur. How can I solve the problem?
The video images might be noisy if the Internet Camera is used in a very low light environment. To solve this issue
you need more lighting.
15. The images appear to be of poor quality, how can I improve the image quality?
Make sure that your computer’s display properties are set above 256 colors. Using 16 or 256 colors on your
computer will produce dithering artifacts in the image, making the image appear to be of poor quality.
The configuration on the Internet Camera image display is incorrect. Through the
Advanced > Image Setting
section of the Web management you need to adjust the image related parameters
such as brightness, contrast,
hue and power line frequency for fluorescent light. Please refer to the
Advanced > Image Setting
section on Page
43 for detailed information.
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D-Link DCS-5±±0 User Manual
Appendix A - Wireless Basics
D-Link wireless products are based on industry standards to provide easy-to-use and compatible high-speed wireless
connectivity within your home, business or public access wireless networks. Strictly adhering to the IEEE standard,
the D-Link wireless family of products will allow you to securely access the data you want, when and where you want
it. You will be able to enjoy the freedom that wireless networking delivers.
A wireless local area network (WLAN) is a cellular computer network that transmits and receives data with radio signals
instead of wires. Wireless LANs are used increasingly in both home and office environments, and public areas such
as airports, coffee shops and universities. Innovative ways to utilize WLAN technology are helping people to work and
communicate more efficiently. Increased mobility and the absence of cabling and other fixed infrastructure have proven
to be beneficial for many users.
Under many circumstances, it may be desirable for mobile network devices to link to a conventional Ethernet LAN in
order to use servers, printers or an Internet connection supplied through the wired LAN.
A Wireless Router is a device
used to provide this link.
Wireless Basics
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D-Link DCS-5±±0 User Manual
Appendix A - Wireless Basics
What is Wireless?
Wireless or WiFi technology is another way of connecting your computer to the network without using wires. WiFi uses
radio frequency to connect wirelessly, so you have the freedom to connect computers anywhere in your home or office
network.
Why D-Link Wireless
?
D-Link is the worldwide leader and award winning designer, developer, and manufacturer of networking products.
D-Link delivers the performance you need at a price you can afford. D-Link has all the products you need to build your
network.
How does wireless work?
Wireless works similar to how cordless phone work, through radio signals to transmit data from one point A to point
B. But wireless technology has restrictions as to how you can access the network. You must be within the wireless
network range area to be able to connect your computer. There are two different types of wireless networks Wireless
Local Area Network (WLAN), and Wireless Personal Area Network (WPAN).
Wireless Local Area Network (WLAN)
In a wireless local area network, a device called an Access Point (AP) connects computers to the network. The access
point has a small antenna attached to it, which allows it to transmit data back and forth over radio signals. With an
indoor access point as seen in the picture, the signal can travel up to 300 feet. With an outdoor access point the signal
can reach out up to 30 miles to serve places like manufacturing plants, industrial locations, college and high school
campuses, airports, golf courses, and many other outdoor venues.
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D-Link DCS-5±±0 User Manual
Appendix A - Wireless Basics
Who uses wireless?
Wireless technology as become so popular in recent years that almost everyone is using it, whether it’s for home,
office, business, D-Link has a wireless solution for it.
Home
• Gives everyone at home broadband access
• Surf the web, check email, instant message, and etc
• Gets rid of the cables around the house
• Simple and easy to use
Small Office and Home Office
• Stay on top of everything at home as you would at office
• Remotely access your office network from home
• Share Internet connection and printer with multiple computers
• No need to dedicate office space
Where is wireless used?
Wireless technology is expanding everywhere not just at home or office. People like the freedom of mobility and it’s
becoming so popular that more and more public facilities now provide wireless access to attract people. The wireless
connection in public places is usually called “hotspots”.

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