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131
DCS-2100 User’s Manual
D-Link Systems, Inc.
Contacting Technical Support
Contacting Technical Support
You can find
software updates and user documentation on the D-Link website.
D-Link provides free technical support for customers within the United States and within
Canada for the duration of the warranty period on this product.
U.S. and Canadian customers can contact D-Link technical support through our web
site, or by phone.
Tech Support for customers within the United States:
D-Link Technical Support over the Telephone:
(877) 453-5465
24 hours a day, seven days a week.
D-Link Technical Support over the Internet:
Tech Support for customers within Canada:
D-Link Technical Support over the Telephone:
(800) 361-5265
Monday to Friday 7:30am to 12:00pm EST
D-Link Technical Support over the Internet:
When contacting technical support, please provide the following information:
±
Serial number of the unit
±
Model number or product name
±
Software type and version number
Page 132 / 138
132
DCS-2100 User’s Manual
D-Link Systems, Inc.
Time Zone Table
Time Zone Table
GMT stands for Greenwich Mean Time, which is the global time that all time zones are
measured from.
Page 133 / 138
133
DCS-2100 User’s Manual
D-Link Systems, Inc.
Time Zone Table
Page 134 / 138
134
DCS-2100 User’s Manual
D-Link Systems, Inc.
Warranty
Warranty
Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited
warranty for its product only to the person or entity that originally purchased the product from:
±
D-Link or its authorized reseller or distributor and
±
Products purchased and delivered within the fifty states of the United States, the District of Columbia,
U.S. Possessions or Protectorates, U.S. Military Installations, addresses with an APO or FPO.
Limited Warranty:
D-Link warrants that the hardware portion of the D-Link products described below will
be free from material defects in workmanship and materials from the date of original retail purchase of the
product, for the period set forth below applicable to the product type (“Warranty Period”), except as otherwise
stated herein.
1-Year Limited Warranty for the Product(s) is defined as follows:
±
Hardware (excluding power supplies and fans) One (1) Year
±
Power Supplies and Fans One (1) Year
±
Spare parts and spare kits Ninety (90) days
D-Link’s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at
no charge to the original owner or to refund at D-Link’s sole discretion.
Such repair or replacement will be
rendered by D-Link at an Authorized D-Link Service Office.
The replacement Hardware need not be new or
have an identical make, model or part.
D-Link may in its sole discretion replace the defective Hardware (or
any part thereof) with any reconditioned product that D-Link reasonably determines is substantially equivalent
(or superior) in all material respects to the defective Hardware.
Repaired or replacement Hardware will be
warranted for the remainder of the original Warranty Period from the date of original retail purchase.
If a
material defect is incapable of correction, or if D-Link determines in its sole discretion that it is not
practical to repair or replace the defective Hardware, the price paid by the original purchaser for the
defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware.
All Hardware
(or part thereof) that is replaced by D-Link, or for which the purchase price is refunded, shall become the
property of D-Link upon replacement or refund.
Limited Software Warranty:
D-Link warrants that the software portion of the product (“Software”) will
substantially conform to D-Link’s then current functional specifications for the Software, as set forth in the
applicable documentation, from the date of original retail purchase of the Software for a period of ninety
(90) days (“Warranty Period”), provided that the Software is properly installed on approved hardware and
operated as contemplated in its documentation. D-Link further warrants that, during the Warranty Period,
the magnetic media on which D-Link delivers the Software will be free of physical defects.
D-Link’s sole
obligation shall be to replace the non-conforming Software (or defective media) with software that
substantially conforms to D-Link’s functional specifications for the Software or to refund at D-Link’s sole
discretion.
Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to
the original licensee, and is subject to the terms and conditions of the license granted by D-Link for the
Software.
Software will be warranted for the remainder of the original Warranty Period from the date or
original retail purchase.
If a material non-conformance is incapable of correction, or if D-Link determines
in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the
original licensee for the non-conforming Software will be refunded by D-Link; provided that the non-conforming
Software (and all copies thereof) is first returned to D-Link.
The license granted respecting any Software
for which a refund is given automatically terminates.
Page 135 / 138
135
DCS-2100 User’s Manual
D-Link Systems, Inc.
Warranty
Non-Applicability of Warranty:
The Limited Warranty provided hereunder for hardware and software of D-
Link’s products will not be applied to and does not cover any refurbished product and any product purchased
through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or the
liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the
product is being sold “As-Is” without any warranty whatsoever including, without limitation, the Limited
Warranty as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim
:
The customer shall return the product to the original purchase point based on its
return policy.
In case the return policy period has expired and the product is within warranty, the customer
shall submit a claim to D-Link as outlined below:
±
The customer must submit with the product as part of the claim a written description of the Hardware
defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same.
±
The original product owner must obtain a Return Material Authorization (“RMA”) number from the
Authorized D-Link Service Office and, if requested, provide written proof of purchase of the product
(such as a copy of the dated purchase invoice for the product) before the warranty service is provided.
±
After an RMA number is issued, the defective product must be packaged securely in the original or
other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number
must be prominently marked on the outside of the package.
Do not include any manuals or accessories
in the shipping package.
D-Link will only replace the defective portion of the Product and will not ship
back any accessories.
±
The customer is responsible for all in-bound shipping charges to D-Link.
No Cash on Delivery (“COD”)
is allowed.
Products sent COD will either be rejected by D-Link or become the property of D-Link.
Products shall be fully insured by the customer. D-Link will not be held responsible for any packages
that are lost in transit to D-Link.
The repaired or replaced packages will be shipped to the customer via
UPS Ground or any common carrier selected by D-Link, with shipping charges prepaid. Expedited
shipping is available if shipping charges are prepaid by the customer and upon request.
±
Return Merchandise Ship-To Address
USA:
17595 Mt. Herrmann, Fountain Valley, CA 92708
Canada:
2180 Winston Park Drive, Oakville, ON, L6H 5W1
(Visit
http://www
.dlink.ca for detailed warranty information within Canada)
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The
product owner agrees to pay D-Link’s reasonable handling and return shipping charges for any product that
is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-
Link not to be defective or non-conforming.
What Is Not Covered:
This limited warranty provided by D-Link does not cover: Products, if in D-Link’s
judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse,
faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the
documentation for the product, or if the model or serial number has been altered, tampered with, defaced
or removed; Initial installation, installation and removal of the product for repair, and shipping costs;
Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage
that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage;
Any
hardware, software, firmware or other products or services provided
by anyone other than D-Link; Products
that have been purchased from inventory clearance or liquidation sales or other sales in which D-Link, the
sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.
Repair by
anyone other than D-Link or an Authorized D-Link Service Office will void this Warranty.

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