DG-BR4000NG User Manual
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4-2 Troubleshooting
If you find that the router is not working properly or stops r
Before you contact your dealer of purchase for help, pleas
first. Some problems can be solved by you within very short tim
Scenario
Solution
Unable to access the
router through web page
a.
Please check the power cord connection and
network cable of this router. All cords and cables
should be correctly and firmly inserted into the
router.
b.
If all LED’s on the router are off, please check the
status of A/C power adapter, and make sure it’s
correctly powered.
c.
You must use the same IP address subnet as the
router uses.
d.
Are you using MAC or IP address filter? Try to
connect the router by another computer and see if it
works; if not, please restore your router to factory
default settings (pressing ‘reset’ button for over 10
seconds).
e.
Set your computer to obtain an IP address
automatically (DHCP), and see if your computer
can get an IP address.
f.
If you did a firmware upgrade and this happens,
contact your dealer of purchase for help.
g.
If all above solutions don’t work, contact the dealer
of purchase for help.
Can’t get connected to
Internet
a.
Go to ‘Status’ -> ‘Internet Connection’ menu, and
check Internet connection status.
b.
Please be patient, sometimes Internet is just that
slow.
c.
Bypass the router and verify whether you can get
connected to internet as before.
d.
Check PPPoE / L2TP / PPTP user ID and
password again.
e.
Call your Internet service provider and check if
there’s something wrong with their service.
f.
If you just can’t connect to one or more websites,
but you can still use other internet services, please
check URL/Keyword filter.
g.
Try to reset the router and try again.
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