DG-BG4300N User Manual
Troubleshooting
If you find that the router is not working properly or stops responding don’t panic! Before you contact your
dealer of purchase for help, please read this troubleshooting first.
Scenario
Solution
Unable
to
access
the
router through web page
a. Please check the power cord connection and network cable of
this router. All cords and cables should be correctly and firmly
inserted into the router.
b.
If all LED’s on the router are off, please check the status of A/C
power adapter, and make sure it’
s correctly powered.
c.
You must use the same IP address subnet as the router uses.
d.
Are you using MAC or IP address filter? Try to connect the router
by another computer and see if it works; if not, please restore
your router to factory default settings (pres
sing ‘reset’ button for
over 10 seconds).
e.
Set your computer to obtain an IP address automatically (DHCP),
and see if your computer can get an IP address.
f.
If you did a firmware upgrade and this happens, contact your
dealer of purchase for help.
g. If all above
solutions don’t work, contact the dealer of purchase
for help.
h.
Clear your Internet browser history and cache memory.
Can’t get connected to
Internet
a.
Go to ‘Status’
-
> ‘Internet Connection’ menu, and check Internet
connection status.
b.
Please be patient, sometimes Internet is just that slow.
c. Bypass the router and verify whether you can get connected to
internet as before.
d.
Check PPPoE user ID and password again.
e.
Call your Internet service provider and check if there’s something
wrong with their service.
f.
If yo
u just can’t connect to one or more websites, but you can still
use other internet services, please check URL/Keyword filter.
g.
Try to reset the router and try again.
h. Verify the line with device provided by your Internet service
19216811.live