19216811.liverefer to that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca
or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one
of our third-party service providers, please refer to that contract (mailed to you with your invoice) for details on how to
obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty
is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious
way to resolve your concerns. Therefore,
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,
TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY,
COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL
arising from or relating to this
limited warranty, its interpretation, or the breach, termination or validity thereof, the relationships which result from this
limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's
advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF)
under its Code of Procedure
then in effect (available via the Internet at
www.arb-forum.com
, or via telephone at 1-800-474-2371). The arbitration
will be limited solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final
and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.
Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records
the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your
transfer by going to our website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased
through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30
days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who
bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of
invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any
shipping and handling charges shown on your invoice and will be subject to a fifteen percent (15%) restocking fee,
unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with
Dell, the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization
Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their
original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also
prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may
return software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened.
Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other
items included with a product must be returned with it. For customers who want to return, for refund or credit only,
either application or operating system software that has been installed by Dell, the whole system must be returned,
along with any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to
products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's
Software and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals
(Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software
and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third
party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty
information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all
of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all
of the products we sell on the hundreds of different brands of computers available today. If you have questions about
compatibility, we recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the
manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which limited
warranty applies to the product you purchased, see the Dell invoice and/or the product documentation that
accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company,
you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the
date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and
handling charges shown on your invoice; you are responsible for those.